Job
Description
The Head of Operation and Cross-Sell will be responsible for streamlining sales processes, managing client onboarding, ensuring compliance, handling financial reconciliations, deepening client relationships and supporting the sales team with strategy and execution. This role will bridge the gap between sales, operations, and marketing to drive efficiency and revenue growth. Key Responsibilities: 1. Business & Sales Support: Manage existing clients and onboard new clients. Develop and execute client plans, including: Financial plans Investment strategies Customized acquisition strategies Support business expansion by identifying key partnerships and growth opportunities. 2. Sales Operations & Compliance: Oversee sales workflows and processes for seamless execution. Ensure compliance with regulatory requirements (AMFI, IRDAI, Licenses, KRA, etc.). Support documentation and approvals for financial products and services. 3. Financial & Account Management: Handle revenue tracking, invoicing, and collections. Manage cash flow projections and reconciliations. Follow up on pending payments and ensure financial compliance. 4. Partnerships & B2B Collaboration: Identify and manage new tie-ups with partners. Strengthen relationships with existing stakeholders. Oversee documentation, agreements, and compliance for partnerships. Develop B2B opportunities, including corporate tie-ups and financial wellness programs. 5. Deepening of Client Relationship Interact with the existing clients to identify their investment mindset and offer customised solutions Strengthen relationships with existing clients Cross-sell and up-sell investment products to the existing clients by understanding and identifying their needs Responsible for the robust growth of AUM and Revenue from the existing client portfolio 6. Strategic Planning & Marketing Support: Assist in the development of new products and services. Support corporate strategy and marketing initiatives. Collaborate with the marketing team on lead generation, branding, and sales campaigns. Key Skills & Qualifications: Masters degree in Business, Finance, Marketing, or related field. 10-12 years of experience in sales operations, financial planning, or business development in the Mutual Fund / Wealth Management / Insurance industry Strong analytical skills and ability to interpret financial data. Experience in managing partnerships and compliance documentation. Proficiency in CRM tools and sales analytics software. Excellent communication, negotiation, and leadership skills.
