Head Motor Claims

- **Role Overview:** As a seasoned Head Motor Claims, you will be responsible for leading and transforming motor insurance claims operations with a strong digital-first focus. Your role will involve owning the entire claims lifecycle, ensuring accuracy, compliance, and superior customer experience. You will drive adoption of AI-based triaging, automation, and self-service platforms to enhance operational efficiency. Your close collaboration with garages, surveyors, customers, vendors, and internal stakeholders will be crucial in delivering fast, transparent, and customer-centric settlements. - **Key Responsibilities:** - Lead and transform motor insurance claims operations with a digital-first focus. - Own the entire claims lifecycle, ensuring accuracy, compliance, and superior customer experience. - Drive adoption of AI-based triaging, automation, and self-service platforms. - Collaborate closely with garages, surveyors, customers, vendors, and internal stakeholders. - Deliver fast, transparent, and customer-centric settlements. - **Qualifications Required:** - 12-18 years of experience in motor claims within General Insurance. - At least the last 4-5 years in a senior leadership role. - Proven track record in managing large-scale claims and leading transformation initiatives. - Experience in leveraging analytics to enhance efficiency and reduce fraud. (Note: Additional details about the company were not provided in the job description.),