Job
Description
MS Teams expert who can conduct as Is studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams and Skype environment Implementation & support experience specifically in the area of O365, MS Teams, Skype for Business 2015, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical A Microsoft Teams expert who can design, deploy, migrate & operate the MS Teams environment including support to other towers of voice enabled collaboration technologies. PRIMARY RESPONSIBILITIES: Responsible for migrating user base from Skype Online/OnPrem to MS-Teams 8 to 10 years experience on Skype, Microsoft Teams with Enterprise Voice is must Experience on AudioCodes/Sonus Gateways/Downstream SBCs Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams Experience and Knowledge on MS Teams Direct routing for Enterprise Voice Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS. Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment. Good knowledge on the DR, High Availability setup, Survivability (SBA) Experience in Skype/Teams Enterprise Voice troubleshooting (Gateways, SBAs, and complex issues) Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc. Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy SIP, SIP Trunk integration, define outbound translation rules, inbound dial plan, SIP Call flow concepts, knowledge of call methods Knowledge on Call quality Dashboard Reporting and Management Overview of integrating Video endpoints, Teams meeting rooms & Collaboration Bars configurations. Understanding of response groups,Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods. Good knowledge on Active Directory & Domain Services, Certificate Authority Experience in Planning, designing, deploying, and configuring Lync 2013, SFB, and Microsoft Teams Knowledge on deploying Remote Sites with Enterprise Voice Knowledge on Windows, PowerShell & Powershell Scripting Good knowledge on Backup and restore procedures of SFB components At times, would be required to support of client meetings and events including functionality and use of audio visual and presentation technologies via Skype Broadcast Overseeing the schedule of activities to ensure planning and support is provided as requested Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer Coordinates with Customer staff to determine AV/V and basic infrastructure requirements for any new conference room or media design Willing to take Initiatives and Automation for improving efficiency & productivity, able to work in a fast-paced environment with the ability to adapt to frequent changes and deliver the solution". REQUIREMENTS: Bachelor’s degree in related field or equivalent experience. Experience on MS Teams, MS-Teams -EV & SBC/Gateways Support for Videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Cisco, Polycom, Microsoft Skype, MS-Teams Live etc.) Familiarity with signal flow/ call flow and streams Solid administration and analytical skills focused on Office 365 and MS Teams Proficient with Cisco platform (Control Hub) and Microsoft Teams platform (Teams & O365 admin portals) management/Legacy Portal Knowledge of Teams Admin Portal functions and reporting, including telemetry data export and import to Power BI Excellent troubleshooting skills to resolve Level 3 Incidents with probable solutions Understanding of Interop of Cisco WebEx endpoints (OnPrem/Cloud Registrations) Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes/Yealink) Exposure on Microsoft Teams Rooms with enhanced collaboration (Surface Hubs/Content Cameras/collaboration displays) PROFESSIONAL SKILL REQUIREMENT 1. Ability to work in large teams and manage project milestones 2. Excellent communications & presentation skills 3. Ability to develop requirements based on client inputs 4. Performance/Status reporting to project leads and leadership 5. Problem solving and conflict management 6. Ability to work effectively in a remote, virtual, global environment. Interested aspirants can send their profile at namrata.srivastava@hcltech.com
