Hardware Support Engineer

Very Urgent: Hardware Support Engineer

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Key Skills: Hardware Support, Hardware, USB, SATA, BIOS/UEFI, Thunderbolt, PCLE, Diagnostic tools (SMART, POST, HWMonitor), storage devices, memory modules, external enclosures, and motherboards

Profile Summary:

Oriented support engineer with foundational knowledge of hardware troubleshooting and diagnostics. Specializes in resolving hardware issues related to components, connectivity, power, and compatibility across desktop, server, and peripheral hardware.

Key Responsibilities:

• Diagnose and resolve hardware issues with storage devices, memory modules, external enclosures, and motherboards.
• Perform component-level checks, including power, interface (USB, SATA, Thunderbolt), and thermal conditions.
• Assist customers with hardware installations, upgrades, and RMA processes.
• Maintain asset logs and test hardware returned via RMA.
• Provide clear documentation and escalation paths for defective or DOA (dead-on-arrival) components.
• Collaborate with vendors and product teams on quality control issues.

Technical Skills Required:

• Component-level knowledge (SSDs, HDDs, RAM, enclosures, cables)

• Interfaces: SATA, NVMe, USB, Thunderbolt, PCIe

• BIOS/UEFI configuration and firmware upgrade processes
• Diagnostic tools (SMART, POST, HWMonitor)
• Experience using multimeters, thermal scanners, and loopback tools (optional)

Balaram@aurumdatasolutions.com

Regards,

Balaram K

Mobile No: +91- 9000749410 / 9848771366

Email: Balaram@aurumdatasolutions.com