Hardware Support Engineer

Job Description

Very Urgent: Hardware Support Engineer Company: AurumData Solutions Experience: 1-3 Years Location: Hyderabad Title: Technical Hardware Support Engineer Job Mode: Permanent Job Mode: Work From Office Shift: USA (CST Time Zone)& Europe Time Zone Key Skills: Hardware Support, Hardware, USB, SATA, BIOS/UEFI, Thunderbolt, PCLE, Diagnostic tools (SMART, POST, HWMonitor), storage devices, memory modules, external enclosures, and motherboards Profile Summary: Oriented support engineer with foundational knowledge of hardware troubleshooting and diagnostics. Specializes in resolving hardware issues related to components, connectivity, power, and compatibility across desktop, server, and peripheral hardware. Key Responsibilities: Diagnose and resolve hardware issues with storage devices, memory modules, external enclosures, and motherboards. Perform component-level checks, including power, interface (USB, SATA, Thunderbolt), and thermal conditions. Assist customers with hardware installations, upgrades, and RMA processes. Maintain asset logs and test hardware returned via RMA. Provide clear documentation and escalation paths for defective or DOA (dead-on-arrival) components. Collaborate with vendors and product teams on quality control issues. Technical Skills Required: Component-level knowledge (SSDs, HDDs, RAM, enclosures, cables) Interfaces: SATA, NVMe, USB, Thunderbolt, PCIe BIOS/UEFI configuration and firmware upgrade processes Diagnostic tools (SMART, POST, HWMonitor) Experience using multimeters, thermal scanners, and loopback tools (optional) If you are interested, kindly share your CVs to Balaram@aurumdatasolutions.com Regards, Balaram K Mobile No: +91- 9000749410 / 9848771366 Email: Balaram@aurumdatasolutions.com