THE ROLE We are looking for a versatile and skilled Technical Lead to work closely with our Requirements Engineer in designing and transforming our IT systems. This role requires expertise in understanding legacy applications while spearheading their migration to cloud environments. You will play a pivotal role in driving innovation, ensuring our applications are efficient, secure, and aligned with modern architectural principles such as Clean Architecture and Domain-Driven Design (DDD). If you are passionate about creating future-ready solutions, we want you to join our team. Help us shape the future of our IT landscape with your expertise and innovative mindset! YOUR RESPONSIBILITIES Design and Develop Applications : Build robust and scalable software solutions that align with business, security, and compliance requirements Transform Legacy Systems : Understand legacy applications while leading their migration to modern cloud platforms. Implement Clean Architecture & DDD : Design and develop software adhering to best practices, ensuring scalability and maintainability. Collaborate with Teams : Work closely with the Requirements Engineer, Experts and other stakeholders to translate technical specifications into working software solutions. Develop with Quality in Mind : Apply test-driven development (TDD) and integrate testing seamlessly into the development process. Support Integration & Maintenance : Contribute to integration, testing, deployment, and maintenance by correcting errors and adding enhancements. Drive Continuous Integration & Deployment (CI/CD) : Continuously integrate and deploy applications to ensure streamlined development and delivery. Innovate Software Engineering Methods : Research, develop, and implement new software engineering techniques to enhance efficiency and effectiveness. Refine Development Processes : Establish and improve processes, standards, and guidelines for software development to ensure high-quality outputs. Technical Programming Languages: Java 8 & 11, Java 17 Spring Boot. Cloud Platforms: Experience migrating applications to AWS . Containerization: with Docker Strong experience with Maven Architectural Principles : Proficiency in Clean Architecture and Domain-Driven Design (DDD). Development Practices : Test-Driven Development (TDD), Continuous Integration (CI), and Continuous Deployment (CD). Problem-Solving Skills : Strong debugging, troubleshooting, and performance optimization abilities. Personal Require 7 - 10 years of technology experience with trending technologies. At least 7 years of experience in design and development of software, experience with large multinational organizations is highly preferred. Excellent communication and collaboration skills Strong analytical and problem-solving abilities. Proactive cost reduction, automation, and improvements in process efficiency. Ability to work independently and as part of a team. Highly motivated and results oriented. High Energy, able to motivate, collaborate and to generate followership. Strong communication skills, with demonstrated capability in engaging a large, distributed organization.
THE ROLE CLOUD INFRASTRUCTURE ENGINEER Join us on a transformative journey as we migrate from mainframe-based applications to a cloud-based platform on AWS. As an AWS & Infrastructure Specialist, you will play a critical role in leading the migration of our infrastructure, designing scalable and secure cloud solutions, and optimizing our document and EDI platform. Youll collaborate closely with software engineers, architects, and other infrastructure teams to make key architectural decisions, ensure high performance and security, and oversee the successful transition to the cloud environment. If you’re excited about leading cloud migrations, optimizing AWS infrastructure, and ensuring a seamless, scalable platform, we invite you to apply and help shape the future of our cloud infrastructure! YOUR RESPONSIBILITIES Lead Cloud Migration : Drive the transition of data center-based infrastructure to AWS, focusing on containerization and the migration of up to 40 servers. Architecture & Design : Collaborate with software engineers and architects to design cloud-based solutions that are scalable, secure, and optimized for performance. Security & Compliance : Evaluate and implement security and compliance strategies, ensuring cloud environments meet industry standards. Optimization : Continually optimize cloud infrastructure for scalability, security, and performance to ensure the reliability and efficiency of our platform. Documentation : Develop clear, maintainable documentation for cloud systems, ensuring transparency, ease of knowledge transfer, and long-term sustainability. Process Improvement : Review and refine cloud migration and infrastructure management processes, ensuring smooth transitions and continuous optimization. WHAT WE ARE LOOKING FOR Technical Cloud Platforms : Extensive experience with AWS services, including Amazon ECS, Amazon RDS (with Aurora Serverless), Amazon S3, and AWS SQS Performance & Scalability : Proven ability to design and implement high- performance, scalable systems, ensuring applications can handle high loads and meet business needs. Containerization & Orchestration : Proficiency in Docker, ECS, Fargate, and container orchestration for deploying cloud-based applications. CI/CD & Automation : Hands-on experience with GitLab CI, EC2-based runners, and automation tools like Renovate Bot and Semantic Release to streamline deployments. Security & Compliance : Implementing best practices and company policies, working with e.g. AWS Security Hub Infrastructure as Code: AWS CDK, TypeScript, knowledge of Terraform welcome Database & Storage : Experience managing cloud-based databases, schema management, and scalable storage solutions like Amazon S3. Monitoring & Observability : Familiarity with Grafana, Prometheus, Datadog and OpenTelemetry for hybrid application monitoring and performance optimization. Software Engineering : Java, Maven, Sprint Boot experience is welcome Personal Require 10+ years of technology experience with trending technologies. At least 5 years of experience in design and development of software, experience with large multinational organisations is highly preferred. Excellent communication and collaboration skills Strong analytical and problem-solving abilities. Proactive cost reduction, automation, and improvements in process efficiency. Ability to work independently and as part of a team. Highly motivated and results oriented. High Energy, able to motivate, collaborate and to generate followership. Strong communication skills, with demonstrated capability in engaging a large, distributed organisation.
Role & responsibilities Continuously monitor enterprise tools (e.g., Dynatrace, SolarWinds, Splunk, Prometheus, ServiceNow Event Management, etc.). Detect abnormal system behavior and service degradations through event correlation and anomaly detection. Ensure monitoring thresholds and dashboards are accurately configured and optimized. Analyze event patterns, reduce alert noise, and identify root symptoms from events. Classify events based on severity and impact; escalate confirmed alerts as incidents when required. Correlate events across infrastructure, application, and cloud layers to determine potential service impacts Collaborate with L2/L3, Network, Cloud, and Application teams for real-time response. Maintain event logs, shift handover reports, and status dashboards. Provide inputs to weekly/monthly reporting on alerts, false positives, and event trends. Support improvements in automation, noise reduction, and event workflow optimization. Coordinate with the Observability and Automation teams to enhance proactive monitoring capabilities. Participate in tool integration, testing, and continuous improvements in event management processes. Support compliance audits by maintaining traceability of event detection to resolution. Conduct periodic reviews of event rules and suppression filters to reduce false positives. Preferred candidate profile 7 to 9 years of experience in IT Operations, Event Monitoring, or Command Center/NOC. Strong hands-on experience with event management tools like ServiceNow Event Management, Dynatrace, AppDynamics, Splunk, BMC TrueSight, or equivalent. Knowledge of ITIL practices, especially Event Management, Incident Management, Problem Management. Experience working in a 24x7 operations environment, including night/weekend shifts. Understanding of cloud environments (AWS/Azure/GCP) and associated monitoring capabilities. Ability to identify false positives and drive monitoring optimization efforts. Good communication skills for shift handovers, war room coordination, and reporting. Experience coordinating with multiple support teams under high-pressure scenarios. Exposure to business-critical application support and service reliability practices. Demonstrated ability to work independently and collaboratively in a distributed team model. Preferred Qualifications ITIL v4 Foundation certified. Experience with observability platforms (Elastic, New Relic, Grafana, Prometheus, etc.). Scripting skills (PowerShell, Python, etc.) for automation of alert validation or report generation. Exposure to SRE practices or AIOps initiatives.
Role & responsibilities The Lead - Major Incident Management is responsible for managing the end-to-end incident management process to ensure that IT services are restored as quickly as possible when disruptions occur. This role involves leading the response to incidents, coordinating resources, and ensuring effective communication with stakeholders including end users keeping them updated on progress and timelines for service restoration. The Incident Manager works closely with technical teams, service owners, and external suppliers to minimize downtime, analyze root causes, and prevent recurrence, ensuring the delivery of high-quality IT services. Preferred candidate profile Own and manage the major incident management (MIM) process, ensuring alignment with ITIL best practices and organisational objectives. Ensure incidents are logged, categorised, prioritised, and resolved in accordance with agreed Service Level Agreements (SLAs) Continuously review and improve the incident management process to enhance efficiency and effectiveness Take ownership of major incidents, driving their resolution through coordination with technical teams, service providers, and stakeholders Lead incident bridge calls, facilitating clear communication and timely decision-making Ensure root cause analysis (RCA) is conducted for major incidents and that corrective actions are tracked and implemented Provide timely updates to stakeholders during incidents, including status, impact, and resolution progress Escalate incidents to appropriate levels of management when resolution targets are at risk Deliver post-incident reviews to key stakeholders, highlighting lessons learned and improvement opportunities Monitor incident trends and performance metrics to identify recurring issues and areas for improvement Prepare and deliver regular incident management reports, including key performance indicators (KPIs), trends, and recommendations Ensure accurate and comprehensive documentation of all incidents for audit and compliance purposes Work closely with Problem Management to ensure incidents are linked to problem records and addressed systematically Collaborate with Change Management to assess and mitigate risks associated with changes Partner with service owners, technical teams, and suppliers to ensure effective incident resolution and prevention. WORK EXEPERIENCE Total experience of 7-9 years, minimum of 3 years experience in ITSM related position(s) including Incident Management activities Experience of a multi-skilled function operating globally Experience of ServiceNow modules and processes Strong understanding of ITIL and IT Service Management (ITSM) processes, particularly Incident, Problem, and Change Management Experience managing incidents in a complex, multi-vendor IT environment Knowledge of IT service monitoring tools and systems (e.g., ServiceNow) Ability to quickly assess the impact and urgency of incidents and prioritise response efforts Strong root cause analysis skills to identify and address underlying issues Experience in using performance metrics and analytics to drive process improvements Excellent written and verbal communication skills to engage stakeholders at all levels Strong facilitation skills to lead incident calls and ensure effective collaboration Ability to create and deliver concise reports and presentations for technical and non- technical audiences Proven ability to manage multiple incidents and priorities in a high-pressure environment Strong organisational skills to ensure incidents are tracked, documented, and resolved efficiently BEHAVIOURS & APPROACH Maintains composure and focus during high-pressure situations, ensuring effective incident resolution Prioritises minimizing customer impact and restoring services quickly and effectively Takes ownership of incidents and makes timely decisions to drive resolution Fosters teamwork and communication among technical teams, service owners, and stakeholders Ensures accurate documentation of incidents and thorough post-incident reviews Identifies opportunities to improve incident management processes and prevent recurrence Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork Experience with and sensitivity for different cultures and working practices Ability to act under strong pressure and to manage efficiently crisis situations Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense Ability to speak to non-IT stakeholders in terms they will understand Process orientated. Problem Solver EDUCATION & QUALIFICATIONS: Bachelors or Master's degree in a relevant field (e.g. Information Technology, Computer Science, Operations Management or related). ITIL 3 or 4 foundation certification Experience with ServiceNow modules. English language expert proficiency (additional languages are beneficial)
About THE ROLE The Manager HR Operations and Payroll will play a mission-critical role in ensuring the smooth functioning of all HR operational processes, compliance adherence, payroll execution, automation support, and overall governance of HR systems and documentation. This role demands strong attention to detail, process orientation, and an in-depth understanding of statutory regulations and payroll systems. The ideal candidate will act as the backbone of HR compliance and operations while proactively identifying process improvements. Key Responsibilities & Tasks Payroll & Compliance Manage monthly payroll execution, reconciliations, and documentation as per defined timelines Ensure 100% compliance with statutory obligations like PF, ESI, TDS, PT, LWF, and other labor laws File quarterly and annual Income Tax returns accurately and within due dates Maintain half-yearly Professional Tax workings Own the compliance tracker and ensure updates are submitted each month HR Operations & Reporting Strong Experience in Salary Bench Marking. Drive HR automation Initiatives on FHR in alignment with internal stakeholders Maintain accurate SAP entries for all HR transactions and employee changes Ensure timely addition and deletion of employees in Mediclaim and process reimbursement claims within SLA Submit dashboards for Headcount, Attrition, Confirmations, and Mediclaim as per defined schedule Monitor vendor agreements and renewal statuses; ensure updates by every month Maintain accurate employee documentation and file records FHR Helpdesk & Employee Experience Manage HRMS Helpdesk tickets and ensure SLA adherence Ensure smooth execution of Full & Final settlements in coordination with payroll and legal Conduct VOC (Voice of Customer) analysis to evaluate service effectiveness Support smooth onboarding experience with proper documentation and SAP ID generation Audit, Budgeting & Strategic Reports Prepare and review the HR Budget on a monthly basis; ensure alignment with business needs Support creation of monthly Management and Compliance PPTs Participate in global reporting for CSRD (Corporate Sustainability Reporting Directive) and ensure quarterly submissions Facilitate compliance with internal and global audit requirements Reviews & Governance Participate in operational reviews. Provide data support and governance for internal Reward & Recognition and confirmation dashboards Ensure timely submission of Management reports. HR Analytics Leverage HR data to generate actionable insights on workforce trends, attrition, and engagement Analyze key HR metrics to support strategic decision-making and continuous improvement Maintain data integrity and accuracy across HR systems and reports Create ad hoc and monthly reports and dashboards to support business reviews and HR governance Partner with stakeholders to understand reporting needs and develop solutions using available data sources Behaviours & Approach Process-oriented with high accuracy and discipline Proactive and hands-on with ownership mindset Excellent stakeholder management and follow-through Ethical, detail-oriented, and compliant in all operations Team player with the ability to work under tight timelines Curious, agile, and responsive to automation and system improvements Work Experience: 10-12 years of experience in HR Operations and Payroll in mid-to-large organizations Strong understanding of compliance, income tax, labor laws, and SAP HR modules Proven experience managing dashboards, MIS, audits, and budgeting Experience coordinating with multiple stakeholders across functions Education & Qualifications Bachelors degree in Human Resources or related discipline Masterdegree in Human Resources or Finance preferred. Strong command over Excel, HR systems, data reporting, and presentation tools what we offer Competitive salary Self & Family Health Insurance Term & Life Insurance Bonus Employees Deposit Linked Insurance Scheme (EDLI) Learning & Development through HL Academy Flexible Work from Home Leave Travel Allowance Variable performance bonus Recreation facilities Privilege, Casual and Sick leaves