Job Title: Customer Support Executive Department: Operations Location: C-28. Second Floor Phase-1, Mangolpuri Industrial Area New Delhi-110083 Reports To: Operations Manager Job Purpose: To ensure high levels of customer satisfaction by addressing queries, resolving complaints, and providing support related to orders, deliveries, returns, and payments. As part of the Operations team, this role helps maintain smooth e-commerce operations and builds trust with customers. Key Responsibilities: Handle customer queries related to orders, shipping, returns, and refunds through phone, email, and chat. Resolve customer complaints promptly and ensure timely follow-up. Provide accurate information about products, offers, and policies. Coordinate with logistics and warehouse teams to resolve delivery issues. Escalate complex cases to relevant departments like Tech, Finance, or Inventory. Maintain records of customer interactions in CRM tools. Ensure compliance with company policies and service standards. Share customer feedback and pain points with the management team to improve processes. Support peak season operations and promotional campaigns. Required Qualifications: Minimum education: Graduate (Bachelor’s degree). 1-2 years of experience in customer service, preferably in e-commerce. Strong communication skills in English and Hindi (both verbal and written). Customer-first attitude with patience and problem-solving skills. Basic knowledge of e-commerce platforms and CRM software. Ability to work in shifts and handle high call/chat volumes. Preferred Qualifications: Experience in handling returns, refunds, and logistics issues. Familiarity with platforms like Shopify, Magento, or other e-commerce CMS. Good at multitasking and meeting deadlines.
Job Title: GEM Portal Executive Location: C-28. Second Floor Phase-1, Mangolpuri Industrial Area New Delhi-110083 Company: Hakuna Matata Retail Pvt.Ltd Job Type: Full-Time Salary: 18000 to 25000 Job Description: We are seeking an experienced GEM Portal Manager to oversee and manage the full portal process on the Government e-Marketplace (GEM) portal. The ideal candidate will have expertise in managing vendor registration, product listing, tender filing, bids submission, and ensuring compliance with government procurement regulations. Key Responsibilities: GEM Portal Management: Oversee the end-to-end management of the GEM portal, including vendor registration, product catalog management, and procurement processing. Tender Filing & Bidding: Prepare and submit tenders through the GEM portal, ensuring all necessary documentation is accurate and submitted within deadlines. Monitor and manage bid responses, and liaise with stakeholders for any clarifications. Bid Submission & Evaluation: Manage the complete bid submission process for various procurement projects, ensuring compliance with government guidelines and timely submission of bids. Assist in bid evaluations and vendor selection. Product Listing Management: Manage product listings on the GEM portal, ensuring that all products are compliant with government specifications and updated regularly with accurate details, pricing, and availability. Vendor Management: Coordinate with vendors to ensure their compliance with GEM portal requirements and government procurement policies. Assist in product catalog updates and tender participation. Procurement & Order Processing: Ensure smooth processing of procurement orders, from bidding to order confirmation, and ensure that the payment process is executed promptly. Documentation & Reporting: Maintain comprehensive procurement documentation and generate reports on vendor performance, tender status, and order fulfillment. Compliance & Policy Adherence: Ensure all activities on the GEM portal adhere to the relevant government procurement rules and regulations. Support & Troubleshooting: Provide technical and operational support to internal teams and vendors on GEM portal issues, resolve technical problems, and implement effective solutions. Vendor Relationship Management: Build and maintain strong relationships with vendors, addressing their concerns and ensuring smooth procurement operations. Qualifications: Bachelor’s degree in Business Administration, Supply Chain Management, or a related field. Minimum 2-3 years of experience in managing GEM portal operations or similar government procurement systems. Proven experience in tender filing, bid management, and product listing on the GEM portal. Strong knowledge of government procurement processes, tendering, and compliance requirements. Proficient in MS Office Suite (Excel, Word, PowerPoint). Strong organizational, communication, and problem-solving skills. Ability to work independently and as part of a team in a fast-paced environment. Certification in Procurement or GEM Portal management (preferred but not required). Preferred Skills: Familiarity with government tendering processes and e-procurement systems. Experience in managing product listings, including updates and compliance on e-marketplace platforms. Knowledge of digital payment processing systems and invoicing procedures. Strong analytical skills and experience with procurement data and reporting. Previous experience in vendor negotiations and relationship management. Benefits: Competitive salary and performance-based incentives. Opportunity to work in a growing and dynamic industry. Health insurance and other benefits. Career development and training opportunities. How to Apply: Interested candidates are invited to send their resumes and cover letters to people@jaibros.com .Please mention "GEM Portal Manager" in the subject line.
Job Title: SEO Executive Company: Hakuna Matata Retail Pvt. Ltd. Location: Mangolpuri Industrial Area New Delhi-110083 Job Type: Full-time Experience: 1–3 Years Salary: 12 to 16k About Us: Hakuna Matata Retail Pvt. Ltd. is a rapidly growing retail company focused on providing an exceptional shopping experience through innovative solutions. We are looking for a talented SEO Executive to help us take our digital presence to the next level. Job Description: As an SEO Executive, you will be responsible for planning and executing effective search engine optimization strategies to improve the company’s website traffic, online visibility, and search engine rankings. Key Responsibilities: On-page & Off-page SEO Keyword research & competitor analysis Backlink building (white hat) Technical SEO audits (site speed, errors, etc.) Tracking keyword rankings & Google updates Requirements: Minimum 1 year of SEO experience Proficiency in tools like Google Analytics, Ahrefs, SEMrush, Moz, etc. Strong analytical and problem-solving skills Basic knowledge of HTML/CSS (preferred) Good communication and teamwork abilities What We Offer: Friendly and growth-oriented work environment Opportunities to work on exciting digital projects. Career growth within the organization Job Type: Full-time Pay: ₹12,000.00 - ₹16,000.00 per month Benefits: Health insurance Schedule: Morning shift Work Location: In person
Job Title: Field Executive Company: Hakuna Matata Retail Pvt. Ltd. Location: North West Delhi (or as per assignment) Job Type: Full-Time About the Company:Hakuna Matata Retail Pvt. Ltd. is a growing retail and e-commerce company dedicated to delivering high-quality products and customer satisfaction. We specialize in last-mile delivery, product sourcing, and retail operations. Job Summary:We are seeking a proactive and responsible Field Executive to support our day-to-day retail operations. The ideal candidate will handle on-ground tasks including product pickup and delivery, store visits, vendor coordination, and basic reporting. Key Responsibilities:Visit vendors, stores, and customers as per company requirements Pickup and deliver packages, documents, or retail products Assist with on-site verifications, audits, or stock checks Coordinate between warehouse, office, and field operations Provide updates and reports on field tasks using mobile apps or manual forms Represent the company professionally while dealing with vendors or clients Ensure timely completion of assigned fieldwork Requirements:Minimum Qualification: 12th pass (Graduate preferred) Must own a two-wheeler with valid driving license Familiarity with Delhi NCR routes Basic mobile app knowledge (WhatsApp, Google Maps, etc.) Punctual, honest, and physically fit Ability to work under minimal supervision Preferred Experience:0–2 years in field work, delivery, logistics, or retail coordination Salary & Benefits:₹15,000 – ₹18,000 per month (based on experience) + Travel Allowance