Gym Trainer

AREAS OF RESPONSIBILITY

Participates in the development of business strategies for health club which are aligned with the overall objectives of the hotel:

• Develops and implements strategies to achieve customer service objectives.
• Formulates standard exercise routines for distribution to Health Club members and hotel customers.
• Follows up with customers and Health Club Members to determine customer satisfaction levels.
• Acquires a working knowledge of the hotel and in house facilities to respond to customer questions.
  

Ensure customer and member satisfaction by maintaining a clean and safe facility:

• Monitors daily pool cleaning and chemical checks, ensures water quality meets Health Department requirements.
• Reports needed cleaning services to housekeeping.
• Reports necessary repairs to engineering.
• Establishes and monitors rules and regulations of Health Club.
• Posts necessary signs indicating Health Club safety regulations.
• Maintains current CPR certification.
• Ensure that all employees follow safety rules and procedures.
  

Manages the operations of the Health Club:

• Establishes membership fee structure and monitors membership sales.
• Orders amenities and necessary supplies for the Health Club.
• Recommends purchases of new equipment and parts.
• Orders equipment with General Manager's approval.
  

Develops and implements strategies and practices which support employee engagement:

• Recruits and selects qualified candidates.
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities.
• Communicates performance expectations and provides employees with on-going feedback.
• Provides employees with coaching and counselling as needed to achieve performance objectives and reach their fullest potential.
  

Provide employees with the information needed to perform their job effectively:

• Orients employees to the department and hotel and provides on-the-job training on job responsibilities.
• Prioritises and assigns work.
• Provides feedback to the employee and Department Manager on the employee's work performance of job responsibilities.
  

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  

Adheres to hotel policies and procedures:

• Attends work on time and as scheduled.
• Follows hotel grooming and hygiene standards.
• Minimise safety hazards by following all safety rules and procedures.
• Refrain from personal conversations with other employees at the main entrance.
• Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
• At all time projects a favourable image of Brand to the public.
  

Skills

trainer