GWS Trainer -Team Lead /Assistant Manager

Role Overview: As a Team Lead /Assistant Manager - GWS Trainer, your role will involve planning and scheduling training sessions focused on technical incident ownership, resolution, and communication skills. You will be responsible for coordinating logistical arrangements for technical training delivery, managing training materials distribution, and tracking participant attendance and progress. Additionally, you will analyze training data, generate reports on training effectiveness, and identify areas for continuous improvement in technical training programs. Key Responsibilities: - Plan and schedule technical training sessions, including room bookings and virtual meeting setup. - Coordinate logistical arrangements for technical training delivery and ensure necessary resources are available. - Manage distribution of technical training materials and access credentials to participants. - Handle logistical aspects of technical onboarding, including system access and introductions to relevant teams. - Create and manage user account access on learning platforms for technical training programs and troubleshoot user access issues. - Track participant attendance and progress in technical training and onboarding programs. - Gather and analyze training data, generate reports on training effectiveness, and identify specific training gaps for targeted interventions. - Evaluate technical training programs, identify areas for continuous improvement, and contribute to the development of internal knowledge bases and training resources. Qualifications Required: - Candidate should have 4-10 years of relevant experience. - Experience in using and navigating learning platforms for user management, content administration, and reporting. - Meticulous in managing program details, schedules, and resources to ensure smooth execution. - Ability to identify and resolve logistical or administrative challenges that may arise during program delivery. Company Details: No additional company details were provided in the job description.,