Guest Service Officer - Front Office

Organization- Hyatt Centric Candolim Goa

Summary

• Meets and greets all guests, assists with registration, and escorts guests to room.
• Ensures the strict control of room keys.
• Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.
• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• Embraces all Touches of Hyatt and the Rooms Top 20.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Prepares welcome cards and keys for arrival FIT guests.
• Ensures accurate knowledge of hotels and the tourism in Goa.
• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
• Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Supports and embraces the spirit of “We work through Teams”.
• Ensures that all guest details are entered correctly in accordance with the principles of clean data.
• Ensures the Front Office Lounge is kept clean and tidy at all times.
  

Qualifications