Guest Service Officer - Front Office

.Meets and greets all guests, assists with registration, and escorts guests to room.

.Ensures the strict control of room keys.

.Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.

.Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

.Embraces all Touches of Hyatt and the Rooms Top 20.

.Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

.Prepares welcome cards and keys for arrival FIT guests.

.Ensures accurate knowledge of hotels and the tourism in Goa.

.Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.

.Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

.Supports and embraces the spirit of We work through Teams.

.Ensures that all guest details are entered correctly in accordance with the principles of clean data.

.Ensures the Front Office Lounge is kept clean and tidy at all times.

Graduation