Guest Relations Executive - Male

25 years

1 - 3 Lacs

Posted:6 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title : Guest Relations Executive (GRE)

We are hiring for a GRE who will responsible for creating a welcoming atmosphere and ensuring guest satisfaction by providing personalized service, managing inquiries and complaints, coordinating special requests, and acting as a point of contact for guests during their visit to our Property.

Job Location : Orivva by Awadh Palace, Raj Nagar Extension, Ghaziabad.

Job Timings: 11 a.m to 9 p.m.

Age Limit: 25 Years to 35 Years

We Offer:

  • Competitive Salary ranging from 16000 INR to 26000 INR, as per knowledge and Experience.\
  • Opportunity to be part of growing hospitality brand .
  • Professional and Safe Work Environment.
  • Growth and Training Support.

Key duties include:

  • Welcoming guests,
  • Handling VIPs
  • Resolving issues
  • Providing information about the hotel and managing feedback to improve services.

Core Responsibilities:

  • Guest Welcoming & Assistance: Greeting guests upon arrival and providing information about Hotel/Banquet services and facilities.
  • VIP & Special Guest Management: Identifying and providing special services to VIPs, corporate guests, and those celebrating special occasions.
  • Complaint & Issue Resolution: Addressing and resolving guest complaints and concerns promptly and professionally to ensure a positive experience.
  • Information & Concierge Services: Providing detailed information about the hotel, local attractions, dining, and activities, and arranging bookings or transportation.
  • Service Coordination: Coordinating with other hotel departments (like housekeeping) to fulfill guest requests and ensure a smooth experience .
  • Property Publicizing: Must show the Property to all Guests in a Professional Way
  • Guest Feedback: Actively seeking and managing guest feedback, including encouraging positive reviews and using feedback to improve services.

Key Skills and Qualities:

  • Excellent customer service and good communication skills.
  • Professional grooming and presentation.
  • Ability to multitask and work effectively in a busy environment.
  • Detailed knowledge of the hotel and the surrounding area.
  • Personalized and proactive approach to anticipating guest needs.
  • Must be having an experience of 2 to 6 years as a GRE or Front Desk Officer in Hotel / Banquet or Hospitality Industry.
  • Should be a Graduate or 10+2 (From a reputed School).
  • Must be having Pleasing Personality with Guest First Attitude.

Job Type: Full-time

Pay: ₹16,000.00 - ₹26,000.00 per month

Benefits:

  • Flexible schedule

Work Location: In person

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