Guest Relations Executive - Male

Job Title : Guest Relations Executive (GRE)

We are hiring for a GRE who will responsible for creating a welcoming atmosphere and ensuring guest satisfaction by providing personalized service, managing inquiries and complaints, coordinating special requests, and acting as a point of contact for guests during their visit to our Property.

Job Location : Orivva by Awadh Palace, Raj Nagar Extension, Ghaziabad.

Job Timings: 11 a.m to 9 p.m.

Age Limit: 25 Years to 35 Years

We Offer:

• Competitive Salary ranging from 16000 INR to 26000 INR, as per knowledge and Experience.\
• Opportunity to be part of growing hospitality brand .
• Professional and Safe Work Environment.
• Growth and Training Support.

Key duties include:

• Welcoming guests,
• Handling VIPs
• Resolving issues
• Providing information about the hotel and managing feedback to improve services.

Core Responsibilities:

• Guest Welcoming & Assistance: Greeting guests upon arrival and providing information about Hotel/Banquet services and facilities.
• VIP & Special Guest Management: Identifying and providing special services to VIPs, corporate guests, and those celebrating special occasions.
• Complaint & Issue Resolution: Addressing and resolving guest complaints and concerns promptly and professionally to ensure a positive experience.
• Information & Concierge Services: Providing detailed information about the hotel, local attractions, dining, and activities, and arranging bookings or transportation.
• Service Coordination: Coordinating with other hotel departments (like housekeeping) to fulfill guest requests and ensure a smooth experience .
• Property Publicizing: Must show the Property to all Guests in a Professional Way
• Guest Feedback: Actively seeking and managing guest feedback, including encouraging positive reviews and using feedback to improve services.

Key Skills and Qualities:

• Excellent customer service and good communication skills.
• Professional grooming and presentation.
• Ability to multitask and work effectively in a busy environment.
• Detailed knowledge of the hotel and the surrounding area.
• Personalized and proactive approach to anticipating guest needs.
• Must be having an experience of 2 to 6 years as a GRE or Front Desk Officer in Hotel / Banquet or Hospitality Industry.
• Should be a Graduate or 10+2 (From a reputed School).
• Must be having Pleasing Personality with Guest First Attitude.

Job Type: Full-time

Pay: ₹16,000.00 - ₹26,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person