Guest Relations Executive - Female

Mountain Shadows Resort, Wayanad — a premier luxury eco-resort overlooking the Banasura Sagar reservoir — is seeking a dynamic and well-groomed Guest Relations Executive (Female) to deliver exceptional guest experiences.
The ideal candidate will be the face of the resort, ensuring every guest feels valued, cared for, and delighted from arrival to departure.

Key Responsibilities

Guest Interaction & Service Excellence

• Welcome guests warmly and assist with check-in and check-out procedures.
• Serve as the main point of contact for all in-house guests to handle queries, requests, and complaints professionally.
• Ensure smooth coordination between departments (housekeeping, food & beverage, activities, etc.) for guest satisfaction.
• Anticipate guest needs and personalize services to exceed expectations.
• Handle VIP and special occasion guests (honeymooners, anniversary celebrations, etc.) with attention to detail.

Communication & Coordination

• Maintain clear communication with reception, reservations, and operations teams.
• Manage guest messages, room preferences, and special requests efficiently.
• Liaise with the travel desk and naturalist team for activity scheduling and local experiences.
• Assist in preparing guest feedback reports and ensure follow-up on service improvements.

Brand Representation

• Uphold the resort’s standards of presentation, courtesy, and hospitality.
• Provide accurate information about resort facilities, Wayanad attractions, and local culture.
• Promote in-house experiences, spa treatments, and dining options to enhance guest engagement.
• Represent the resort with professionalism in all guest interactions.

Qualifications & Experience

• Graduate degree or diploma in Hospitality Management / Tourism / Communication or related field.
• Minimum 2–3 years of experience in guest relations or front office roles in luxury resorts or hotels.
• Excellent communication skills in English; knowledge of Hindi, Malayalam and other South Indian languages are an added advantage.
• Pleasant personality with excellent grooming standards and positive attitude.
• Confident handling of guest queries and ability to remain calm under pressure.
• Computer proficiency (MS Office, property management systems preferred).

Work Conditions

• Full-time position based at Mountain Shadows Resort, Wayanad.
• Requires flexible working hours, including weekends and holidays.
• Accommodation and meals provided within the resort.
• Uniform as per resort policy.

Compensation & Benefits

• Attractive salary package based on experience and performance.
• Complimentary accommodation and meals.
• Service charge/incentive benefits as per resort policy.
• Professional growth opportunities in luxury hospitality.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person