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Burma Burma Restaurant & Tea Room
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Guest Relation Executive ( F & B )

Guest Relation Executive ( F & B )

Burma Burma Restaurant & Tea Room

0 years

2 - 4 Lacs

hyderabad telangana

Posted:5 days ago| Platform: SimplyHired logo

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Skills Required

hospitality bachelor's degree in-person diploma communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

The Guest Relations Executive (GRE) is responsible for ensuring a warm and welcoming experience for guests. This role involves handling guest inquiries, managing reservations, and addressing any concerns to enhance overall customer satisfaction.

Key Responsibilities:

Guest Interaction & Service:

Greet guests warmly upon arrival and assist with seating arrangements.
Handle reservations and manage table allocations efficiently.
Address guest inquiries, special requests, and complaints in a professional manner.
Ensure a high level of guest satisfaction by providing personalized service.

Coordination & Communication:

Keep track of guests and special occasions to enhance their experience.
Collect guest feedback and report concerns to the management for improvement.

Administrative Tasks:

Maintain guest records, reservation logs, and feedback reports.
Assist in promotional activities and loyalty programs.
Ensure the reception area is presentable and always organized.

Skills & Qualifications:

Education: Bachelor's degree or diploma in Hospitality Management is preferred.
Excellent communication and interpersonal skills.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Food provided
Paid sick time
Paid time off
Provident Fund

Work Location: In person

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