Guest Experience Executive (Floor Captain), Coccolo, Mohali

🌟 Guest Experience Executive (Floor Captain) Coccolo, Mohali

Coccolo,

Guest Experience Executive (Floor Captain).

🍝 What you’ll do (your mission)

• Be the face of Coccolo

  – the first hello, the last goodbye, the person guests rave about in reviews.

• Lead the floor with warmth

  – coordinate tables, keep service smooth, and handle small hiccups before they become drama.

• Champion guest experience

  – ensure everyone feels like they’ve walked into a warm hug (with a cheeky Aperol spritz on the side).

• Coach & guide the team

  – keep service staff upbeat, trained, and aligned with Coccolo’s fun dining spirit.

• Upsell with charm

  – tiramisu trays, cheeky cocktails, birthday celebrations… you’ll make guests say “why not?”

🎯 Who you are (our dream fit)

• 2–4 years of experience in restaurants, premium casual dining, or hospitality
• A natural host – people light up around you. Warm, confident, and solution-oriented.
• Sharp under pressure – you thrive when the floor is buzzing at 80+ covers.
• Fluent in English + Hindi/Punjabi – you can charm both a family gathering and a cocktail-sipping date night crowd.
• Hungry to grow – Coccolo is scaling, and we want you on the ride.

💫 What’s in it for you

• Be part of one of Mohali’s most exciting new restaurants, under

  HQ.71 Hospitality.

• Competitive salary + performance incentives.
• Real growth: from floor captain today to restaurant manager tomorrow.
• Work with a young, driven team that believes in bold plates, big feels, and big dreams.
• Staff meals (yes, our tiramisu too 👀).

📩 How to apply

Send us your CV + a short note about why you’d be the perfect fit to lead Coccolo’s floor to:

📧 teamhq.71@outlook.com

📞 9056222071

📸 @coccolo.ind

Your Italian love affair awaits. ✨