We are seeking a detail-oriented and dynamic Training Operations Coordinator to manage the scheduling, coordination, and overall administration of training programs at Grras IT Solutions. The ideal candidate will act as the central point of communication between students, trainers, and management, ensuring smooth execution of all training batches and timely resolution of student concerns. Key Responsibilities: Schedule and manage all ongoing and upcoming training batches (online/offline). Coordinate with trainers to avoid scheduling conflicts and overutilization. Monitor trainer availability and assign batches accordingly. Handle candidate requests related to batch transfers, rescheduling, or trainer changes. Collect and update student fee records; follow up on pending payments. Address and resolve candidate concerns and feedback regarding trainers, batches, or classes. Maintain clear documentation and communication for every batch and candidate interaction. Coordinate between different departments (Sales, Placement, Trainers) for efficient batch functioning. Prepare and update batch-wise reports and rosters regularly. Required Skills & Qualifications: Strong interpersonal and communication skills. Excellent organizational and multitasking abilities. Familiarity with scheduling tools or CRM software is a plus. Problem-solving attitude and student-first approach. Prior experience in training/coaching coordination preferred. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹30,000.00 per month Schedule: Day shift Work Location: In person
We are seeking a detail-oriented and dynamic Training Operations Coordinator to manage the scheduling, coordination, and overall administration of training programs at Grras IT Solutions. The ideal candidate will act as the central point of communication between students, trainers, and management, ensuring smooth execution of all training batches and timely resolution of student concerns. Key Responsibilities: Schedule and manage all ongoing and upcoming training batches (online/offline). Coordinate with trainers to avoid scheduling conflicts and overutilization. Monitor trainer availability and assign batches accordingly. Handle candidate requests related to batch transfers, rescheduling, or trainer changes. Collect and update student fee records; follow up on pending payments. Address and resolve candidate concerns and feedback regarding trainers, batches, or classes. Maintain clear documentation and communication for every batch and candidate interaction. Coordinate between different departments (Sales, Placement, Trainers) for efficient batch functioning. Prepare and update batch-wise reports and rosters regularly. Required Skills & Qualifications: Strong interpersonal and communication skills. Excellent organizational and multitasking abilities. Familiarity with scheduling tools or CRM software is a plus. Problem-solving attitude and student-first approach. Prior experience in training/coaching coordination preferred. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹30,000.00 per month Schedule: Day shift Work Location: In person
FEMALE CANDIDATE ONLY We are looking for a proactive and organized Telecaller Executive to join our admissions and business development team. You will be responsible for managing the entire lifecycle of leads — from initial inquiry to successful registration — while ensuring impeccable data management within the CRM. This dynamic role is vital to our student acquisition process and will require strong communication, persuasion, and follow-up skills. Key Responsibilities: Lead Management & CRM Upkeep Add and update all incoming leads and inquiries in the CRM software promptly and accurately Maintain detailed records by adding relevant follow-up remarks, call outcomes, and status for each prospect Ensure CRM data is always accurate, clean, and up to date Calling & Conversion Initiate outbound calls to potential students/leads, explain course offerings, and address their queries Persuade and motivate leads to schedule and attend in-person visits or counseling sessions at our center Consistently follow up with all leads until conversion/registration, using a structured communication and reminder schedule Team Coordination Collaborate with fellow telecallers to maximize daily lead coverage and drive collective results Share updates, best practices, and any roadblocks with the team during daily/weekly meetings Reporting & Feedback Prepare daily and weekly lead status and conversion reports as required by management Provide insights and feedback from calls to help improve campaigns and customer experience Job Types: Full-time, Part-time, Permanent Pay: ₹8,000.00 - ₹25,000.00 per month Work Location: In person
FEMALE CANDIDATE ONLY We are looking for a proactive and organized Telecaller Executive to join our admissions and business development team. You will be responsible for managing the entire lifecycle of leads — from initial inquiry to successful registration — while ensuring impeccable data management within the CRM. This dynamic role is vital to our student acquisition process and will require strong communication, persuasion, and follow-up skills. Key Responsibilities: Lead Management & CRM Upkeep Add and update all incoming leads and inquiries in the CRM software promptly and accurately Maintain detailed records by adding relevant follow-up remarks, call outcomes, and status for each prospect Ensure CRM data is always accurate, clean, and up to date Calling & Conversion Initiate outbound calls to potential students/leads, explain course offerings, and address their queries Persuade and motivate leads to schedule and attend in-person visits or counseling sessions at our center Consistently follow up with all leads until conversion/registration, using a structured communication and reminder schedule Team Coordination Collaborate with fellow telecallers to maximize daily lead coverage and drive collective results Share updates, best practices, and any roadblocks with the team during daily/weekly meetings Reporting & Feedback Prepare daily and weekly lead status and conversion reports as required by management Provide insights and feedback from calls to help improve campaigns and customer experience Job Types: Full-time, Part-time, Permanent Pay: ₹8,000.00 - ₹25,000.00 per month Work Location: In person