Grocruit Consulting

International Voice Process Customer Service / Inbound Sales / Outbound Sales Location: Gurugram / Noida Company: Leading MNC (via GroCruit) Work Mode: Work from Office | 24x7 Shifts (Majorly Night Shifts) About the Role We are hiring enthusiastic and goal-driven professionals to join a leading multinational organization in its International Voice Process teams. This is an excellent opportunity to build a global career in Customer Service or Sales (Inbound/Outbound/Cross-Selling) with attractive incentives and career growth Key Responsibilities Depending on your profile, you will be part of Customer Service, Inbound Sales (Cross-Selling), or Outbound Sales teams. Handle international customer queries via voice support Build relationships with customers and identify their needs Offer telecom products and services through solution-based selling Cross-sell / upsell additional products & services to existing customers Overcome objections through active listening and persuasive communication Process customer orders accurately while navigating multiple systems/tools Ensure high-quality customer experience and resolution within SLAs Coordinate with internal teams for escalations/resolutions Participate in ongoing training & share best practices Desired/Preferred candidate profile Education: 10+2 / Any Graduate / Postgraduate Communication: Excellent spoken English Experience: * Customer Service (International Voice): 03 years * Inbound/Outbound Sales or Cross-Selling (International BPO): 1+ year with targets Willingness to work in 24x7 rotational shifts (majorly night shifts) Strong interpersonal and problem-solving skills Freshers eligible only for Customer Service (not Sales roles) Salary & Benefits Up to 4.75 LPA + joining bonus + performance incentives Both-side cab facility (within 30-35 km radius) Medicare benefits (free online doctor consultations) Incentives and fast-track growth in a global work environment Why Join Opportunity to work with a leading MNC Great exposure to international processes and customers Structured career path , training, and internal growth opportunities Safe commute with cab facilities and attractive incentives Apply now to build your international career in Customer Service or Sales!