International Voice Process Customer Service / Inbound Sales / Outbound Sales Location: Gurugram / Noida Company: Leading MNC (via GroCruit) Work Mode: Work from Office | 24x7 Shifts (Majorly Night Shifts) About the Role We are hiring enthusiastic and goal-driven professionals to join a leading multinational organization in its International Voice Process teams. This is an excellent opportunity to build a global career in Customer Service or Sales (Inbound/Outbound/Cross-Selling) with attractive incentives and career growth Key Responsibilities Depending on your profile, you will be part of Customer Service, Inbound Sales (Cross-Selling), or Outbound Sales teams. Handle international customer queries via voice support Build relationships with customers and identify their needs Offer telecom products and services through solution-based selling Cross-sell / upsell additional products & services to existing customers Overcome objections through active listening and persuasive communication Process customer orders accurately while navigating multiple systems/tools Ensure high-quality customer experience and resolution within SLAs Coordinate with internal teams for escalations/resolutions Participate in ongoing training & share best practices Desired/Preferred candidate profile Education: 10+2 / Any Graduate / Postgraduate Communication: Excellent spoken English Experience: * Customer Service (International Voice): 03 years * Inbound/Outbound Sales or Cross-Selling (International BPO): 1+ year with targets Willingness to work in 24x7 rotational shifts (majorly night shifts) Strong interpersonal and problem-solving skills Freshers eligible only for Customer Service (not Sales roles) Salary & Benefits Up to 4.75 LPA + joining bonus + performance incentives Both-side cab facility (within 30-35 km radius) Medicare benefits (free online doctor consultations) Incentives and fast-track growth in a global work environment Why Join Opportunity to work with a leading MNC Great exposure to international processes and customers Structured career path , training, and internal growth opportunities Safe commute with cab facilities and attractive incentives Apply now to build your international career in Customer Service or Sales!
Role & responsibilities General Preferred Qualifications Workday PRO certification in relevant tracks Working understanding of integrations (EIBs, Core Connectors, Public APIs) HCM Requirements Understanding of foundational HCM principles including Business Processes, Reporting, Calculated Fields, Security, & Notifications Demonstrated knowledge of Workday Docs, letter templates, Questionnaire, Survey, Reference Letters and custom alerts Advanced hand-on process with Onboarding, Change Job, and Termination business processes Ability to create Calculated Fields and Custom reports Strong Understanding of building, maintaining and interpreting Security Group Permissions. Be able to provide recommendations to Tier 1 Team to fix incorrect transactions Time & Absence Requirements Understanding of foundational HCM principles including Business Processes, Reporting, Calculated Fields, Security, & Notifications Advanced hand-on experience with time-off plan configuration including complex accruals, carryovers, shadow plans and touchpoints with leaves and time tracking. Advanced hands-on experience with leave configuration including balance periods, cascading leaves, intermittent leaves, and complex eligibility and validation rules. Experience with ancillary absence processes such as automated leave return, automatic balance adjustments and transfers, Sell Time Off and others. Experience with Workday time-tracking configuration, time submissions, and employee work schedules. Experience with reporting using the available Absence and Time Tracking data sources. Knowledge of Workdays API capabilities for the Absence and Time Tracking modules. Payroll Requirements Understanding of foundational HCM principles including Business Processes, Reporting, Calculated Fields, Security, & Notifications Workday Payroll processing knowledge including calculation, complete, and settle steps Experience with building payroll components (Earnings, Deductions, Account Posting Rules,Run Categories, Payment Election Rules) Experience with third party payroll configuration (External Earnings, External Deductions, External Inputs) Experience with reporting data sources for Payroll (Payroll Results) and Accounting (Journal Lines) Knowledge of payroll regulatory rules and their impact on payroll configuration Knowledge of payroll touchpoints (Time Tracking, Absence, HCM, Compensation, Benefits) Workday Technical Responsibilities: Ownership of the hire-to-retire lifecycle in Workday: Manage and oversee the entire lifecycle from hiring to retirement within the Workday platform. Plan and lead cross-functional efforts to drive Workday product launches: Coordinate and lead efforts across various teams to ensure successful product launches. Continuously elevate the employee experience and optimize interactions with Workday: Focus on improving the user experience and efficiency of Workday interactions. Represent the Workday platform across the landscape of HR applications: Act as the primary representative for Workday in the context of HR applications. Partner with business leaders and People Engineering teams to align on objectives and programs: Collaborate with key stakeholders to ensure alignment on goals and initiatives. Lead the research, design, development, testing, and delivery of new Workday functionality: Oversee the entire process of developing and implementing new features in Workday. Preferred candidate profile Configure, maintain, and troubleshoot workflows to ensure folders and documents are processed correctly Develop workflows for document generation, Approvals, XML Merging, etc. Monitor application performance Standardize and clean-up previous folder hierarchies Day-to-day application administration such as access, configuration, re-triggering workflows, etc. Work with Meta application manager to implement privacy and retention rules Qualifications Experience with Docusign CLM system administration Experience with creating and maintaining advanced Docusign CLM workflows and document generation Experience with C# snippet coding within DocuSign Workflows Knowledge and experience with Docusign CLM security models, access, and best practices for privacy/security Experience configuring integrations with 3rd party systems such as SFDC or Workday Knowledge of SFDC is a plus.