PHI - Specialist - Grievance Desk Escalations Prudential plc

4.0 - 8.0 years

0 Lacs

maharashtra

On-site

Role Overview: As a Specialist - Grievance Desk Escalations at Prudential Health India, you will be responsible for ensuring timely, fair, and effective handling of grievances received across PHI escalation touchpoints. Your role will involve handling complaints received via various channels, acting as a voice of the customer, collaborating with internal and external teams, and participating in service recovery initiatives to enhance customer experience. Key Responsibilities: - Ensure timely, fair, and effective handling of grievances received across PHI escalation touchpoints. - Handle complaints received via social media, regulatory portals, and other channels within defined turn-around-ti...

Posted 1 month ago

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Consultant- Social Specialist WSP in India

8.0 - 10.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Job Description Social Research, Human Rights, Social Service, Labour Laws Responsibilities The resource will play a key role in Lead the preparation of Social Impact Assessments and other required social documentation, ensuring alignment with international standards, including the World Banks Environmental and Social Standards (ESS), IFC guidelines, and other global frameworks. Supporting the development and implementation of environmental and social management systems Technical support to various team members to identify social risks and manage those risks including recommendations to mitigate social risks and optimize project benefits. Providing assistance to clients in meeting internatio...

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