Responsibilities: Should follow the standard pre-decided SOP to resolve and close level 0/1 issues on the first call. Should capture all necessary data and specific details when transferring a ticket for L1/L2 support. Should ensure TAT is met as per committed SLAs. Should support CAC manager in ensuring least possible breakdown issues/tickets are being transferred to L2. Should ensure tickets are being generated and relevant details are being captured for every planned or unplanned activity performed at client site. Should ensure timely and effective action as per decided workflow basis priority and severity for each ticket Should ensure requisite internal/external escalation basis priority, severity and expected/elapsed resolution time Should ensure client satisfaction feedback is taken and captured for every ticket Should prepare and deliver regular productivity and performance reports to all clients as per decided schedule basis AMC Should ensure all relevant site specific documentation is captured and maintained in a systematic manner across all clients Should support CAC manager in creating and monitoring reliability and stability metrics for each installation Should support CAC manager in developing frameworks to predict potential failures based on past issues Should Monitor proactive alerts in dashboard and ensure that the same is timely communicated and resolved through L1/L2 engineers Requirements: Any Graduate Engineer with 0-2 yrs experience as NOC engineer / Incident Engineer at reputed B2B support / NOC team / Telecom Good analytical Problem solving skills Basic understanding of Linux, Microsoft OS communication protocols Excellent oral and written communication skills in English Past experience in client service will be an advantage ITIL Certification will be an advantage

Role Overview: We are looking for a Technical Manager to lead the Software Development efforts for GreyMatter Solutions. As the Technical Manager, you will spearhead the development, focusing on designing, developing, and scaling highly reliable and robust software that powers the core functionalities of our GreyMatter product. Your role will be pivotal in guiding the team to deliver high-quality software solutions that enhance our platform s ability to handle the complex, real-time demands of modern warehouse operations. This role is ideal for a technically strong leader with hands-on software development experience, a passion for innovation, and proven expertise in managing teams to build world-class software products. Key Responsibilities: Technical Leadership: Lead and manage the software development life cycle of the team, including architecture, design, coding, testing, and deployment of GreyMatter solutions. Product Development: Work closely with product management, design, and other engineering teams to develop scalable solutions that align with business needs and deliver seamless performance in high-stakes environments. Team Management: Mentor and lead a team of software engineers, providing guidance in best practices for software development, code reviews, and technology stack choices. Foster a culture of collaboration, continuous learning, and innovation within the team. Platform Optimization: Drive the architectural direction for our platform, focusing on scalability, reliability, and maintainability. Ensure that the software components are designed to handle high transaction volumes, complex workflows, and real-time processing. Project Management: Manage multiple development projects, ensuring timely delivery of features, adherence to quality standards, and risk mitigation. Oversee sprint planning, backlog management, and resource allocation. Innovation: Stay up-to-date with the latest trends in AI, cloud technologies, and software engineering practices. Drive innovation by experimenting with new technologies and processes to enhance the performance and capabilities. Requirements : Experience: 10+ years of software development experience with at least 2+ years in a technical leadership or management role. Education: Bachelors or Master s degree in Computer Science, Engineering, or a related field. Technical Expertise: Strong proficiency in programming languages such as Java, Python, Golang OR Erlang. Expertise in designing and developing distributed systems, microservices, and APIs. Experience working on REST and asynchronous API integration Deep understanding of database technologies (SQL, NoSQL), real-time data processing, and messaging systems (Kafka, RabbitMQ, etc.). Strong knowledge of containerization (Docker, Kubernetes) and DevOps practices (CI/CD, monitoring, automation). Experience with IoT (Internet of Things) technologies: Strong understanding of IoT frameworks and communication protocols (e.g., MQTT, CoAP, HTTP), and how these technologies integrate with cloud platforms and real-time systems. Good understanding of version control systems, build management and testing technologies. Design principles for scalable architecture. Leadership Skills: Proven experience in managing and growing high-performing engineering teams, fostering collaboration, and driving engineering excellence. Problem-Solving Skills : Ability to handle complex technical challenges, make sound decisions under pressure, and creatively solve problems with a focus on results. Communication Skills : Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders. Good to Have Exposure to serverless technologies Application of machine learning for problem solving Exposure to various databases and messaging technologies like Postgre SQL, Redis, Kafka, RabbitMQ, Elastic etc. Knowledge of Container, Kubernetes and cloud-based deployment environment (AWS, GCP, Azure Cloud etc.). Knowledge of developing scripts in Python, Shell etc. Knowledge of working with Time Series databases (Influx etc.)

Roles and Responsibilities : We are looking for Someone with: Analytical and Problem solver mindset. Mindset to think outside the box. Must have Unix knowledge. Must have knowledge of RDBMS and/or other Databases. Must have knowledge of influx, Grafana. Must have exposure to python. Good to have API testing Exposure using Postman (and/or Python). Responsibilities: Involved in Test planning activities with Solution Architects for Integration, UAT and HAT cases. Involved in Verification of JSONs. Involved in Solution Testing Involved in ramp-up and enabling of Support teams Writing Test scripts (automated) for Functional and non-functional test scenarios. Understanding the solution and help make it robust. Involved in KPI dashboards designing and implementation. Should act as the first level of debugging for the solution team and internal customers. Should have sense of ownership and proactiveness. Eager to work in various in-house trial and error activities on various stages of client deliveries

Roles and Responsibilities : We are seeking a talented and motivated Lead Site Reliability Engineer (SRE) to join our organisation. The SRE team at GreyOrange is responsible for monitoring the stability and availability of mission-critical production systems, managing incidents for quicker resolution, and establishing BAU. The team also manages and maintains internal tools/infra which is consumed by other development teams. The experienced SRE will play a crucial role in ensuring the reliability, scalability, capacity planning, and performance of our infrastructure and applications. The ideal candidate will have a strong background in software engineering, system administration, containerization, and cloud technologies. Requirements : Should have 7+ years of experience. Well-versed with scripting/programming languages (Python/Bash/PowerShell, etc.) to automate manual work, particularly within cloud environments Well-versed with Observability tools (Grafana, Splunk, Dynatrace) for monitoring, alerting, and logging solutions to identify and address potential issues, especially in cloud infrastructure Working experience with automation tools (Jenkins, GitLab, Ansible/Chef for configuration management) and processes to streamline deployment, monitoring, and management of systems and applications in the cloud Hands-on experience with containerization and orchestration technologies such as Docker, Kubernetes, or similar, particularly in cloud-native environments Well aware of SLI, SLO, SLA, and Error Budget concepts and their implementations; provide on-call support and participate in incident management & response activities as needed Expert with troubleshooting production issues and bugs. Good knowledge of Unix systems, networking, web technologies, and databases. Incident Management experience coupled with effective communication skills for production workload. Working knowledge in any one of the cloud platforms (AWS or GCP) What youll do: Lead reliability engineering projects and drive them to closure. Ensure system stability and high availability by proactively monitoring performance and troubleshooting issues Design, build and maintain efficient, reliable, and scalable cloud-based infrastructure and services Automate processes and find opportunities to improve the observability and availability of the Platform to reduce toil. Implement and manage observability tools for comprehensive monitoring, alerting, and logging Own end-to-end availability and performance of different services & tools. Practice sustainable incident response and blameless postmortems. Provide on-call support for incident management and participate actively in response activities

Roles and Responsibilities : Supervise and mentor the Level 1 support team, providing guidance, training, and performance evaluations Schedule and manage shift rotations to ensure 24/7 coverage and optimal team performance Foster a positive and collaborative team environment Performance management for On role and contractual employees NOC Operations : Oversee the daily operations of the NOC (Alerts & Maintenance of production servers & application), ensuring all monitoring and incident management processes are followed Implement and enforce standard operating procedures (SOPs) for all team processes Ensure timely and effective communication and escalation of incidents to relevant stakeholders Customer Support : Ensure the Level 1 support team triages and promptly address customer inquiries or technical issues by aligning required stakeholders Define processes to ensure no critical alert or maintenance activity is missed Lead & Drive customer escalation calls Monitor customer feedback and satisfaction metrics, implementing improvements as needed Ensure GreyOrange s Peak Support & War-rooms process (continuous bridge calls during hypercare) are owned and executed without failures Performance Monitoring and Reporting : Track and analyse key performance indicators (KPIs) related to NOC and Level 1 support operations Generate regular performance reports and dashboards for senior management Identify trends and areas for improvement, recommending and implementing solutions to enhance service quality Collaboration and Coordination - Work closely with other departments as a shared services team, such as Level 2/3 support, CloudOps, and Operations to ensure seamless incident resolution and service continuity Participate in cross-functional projects and initiatives aimed at reducing inflow of repetitive alerts/incidents Continuous Improvement : Proactively identify opportunities for process improvements and efficiency gains Lead initiatives to implement new tools, technologies, and methodologies that enhance the NOC and support functions What you should have: Graduate with 7+ years of experience in technical support or contact center domain, including 3+ years as people manager in product support Experience of managing offshore support teams and vendors for enterprise client support Experience driving process and cultural changes to deliver a truly world class support

The SRE team at GreyOrange is responsible for monitoring the stability and availability of mission-critical production systems, managing incidents for quicker resolution, and establishing BAU. The team also manages and maintains internal tools/infra which is consumed by other development teams. The experienced SRE will play a crucial role in ensuring the reliability, scalability, capacity planning, and performance of our infrastructure and applications. The ideal candidate will have a strong background in software engineering, system administration, containerization, and cloud technologies. Requirements Should have 5 to 8 years of experience Well-versed with scripting/programming languages (Python/Bash/PowerShell, etc.) to automate manual work, particularly within cloud environments Well-versed with Observability tools (Grafana, Splunk, Dynatrace) for monitoring, alerting, and logging solutions to identify and address potential issues, especially in cloud infrastructure Working experience with automation tools (Jenkins, GitLab, Ansible/Chef for configuration management) and processes to streamline deployment, monitoring, and management of systems and applications in the cloud Hands-on experience with containerization and orchestration technologies such as Docker, Kubernetes, or similar, particularly in cloud-native environments Well aware of SLI, SLO, SLA, and Error Budget concepts and their implementations; provide on-call support and participate in incident management & response activities as needed Expert with troubleshooting production issues and bugs. Good knowledge of Unix systems, networking, web technologies, and databases. Incident Management experience coupled with effective communication skills for production workload. Working knowledge in any one of the cloud platforms (AWS or GCP) What you'll do Lead reliability engineering projects and drive them to closure. Ensure system stability and high availability by proactively monitoring performance and troubleshooting issues Design, build and maintain efficient, reliable, and scalable cloud-based infrastructure and services Automate processes and find opportunities to improve the observability and availability of the Platform to reduce toil. Implement and manage observability tools for comprehensive monitoring, alerting, and logging Own end-to-end availability and performance of different services & tools. Practice sustainable incident response and blameless postmortems. Provide on-call support for incident management and participate actively in response activities

Roles and Responsibilities : As a Manager - Software Support, you will lead a team of technical support professionals who provide unmatched support to our customers across product lines and sites. This position requires a strong customer focus as well as demonstrated management, advanced technical skills and strong leadership skills. You will use your astute observational powers and analytical skills to identify inefficiencies and relentlessly pursue the path of continuous improvement to drive customer happiness. You will love it here if you have a bias towards action, enjoy solving problems for customers and want to be part of defining what the future of automation in warehouses will look like. What you will be doing : Take ownership to drive customer experience by ensuring customer support metrics and SLAs are achieved Manage a 24/7 team and provide an environment of continuous improvement and professional growth Help evaluate, recommend, implement, and maintain customer support and service applications and tools Streamline and automate processes that improve customer satisfaction and drive operational efficiencies Foster team expertise to minimize reliance on Engineering, empowering the team to handle challenges independently and effectively Review RCAs for incidents, release proactive service advisories and drive a continuous improvement roadmap Maintain an effective feedback loop with Product and Engineering teams to improve service delivery What you should have: Graduate with 7+ years of experience in technical support or contact center domain, including 3+ years as people manager in product support Experience of managing offshore support teams and vendors for enterprise client support Experience driving process and cultural changes to deliver a truly world class support Possess hands-on experience with Linux, PostgreSQL, Python scripts, and GCP. Knowledge of JavaScript and Erlang is a valuable added advantage

Roles and Responsibilities: Administer, manage, and maintain the Google Workspace ecosystem. Strong knowledge and experience handling Google Admin console, Gmail, Calendar, Docs, Sheets and Slides and related issues. User & shared mailboxes, google groups provisioning and management. Communication & collaboration application and Resource Administration Troubleshooting messaging issues Understanding of mail transfer and access protocols, email security, spam, phishing, and virus protection Facilitate enterprise rollout of custom solutions that integrate G Suite functionality and work productivity. Oversee email retention activities to comply with legal records retention policies. Act as the single point of contact for P1 and P2 incidents, perform business impact assessments, coordinate and carryout suitable resolution involving key technical teams including Google support. Knowledge of and exposure to Identity Providers (e. g. One Login, Okta, Ping Identity) Periodically analyze trouble tickets from lower tier teams, identify gaps, create and carry out new solutions, document, and train technical support staff. Escalate support issues to vendor, follow up and resolve them in a timely manner. Collaborate with Google product managers and strategists, Google tech support, outsourced vendor teams to evaluate and recommend new G Suite features/ enhancements. Excellent organizational, written, and verbal communication skills desired & Strong customer focus and ownership Incidents Change and Service Requests (tasks) need to be addressed in a timely manner and provide RCA. Must be able to create design documents, system operating procedures & FAQs. Zoom and Zoom Room Administration. Synology Administration Configuring and maintaining router, switch, VLAN, WLAN, Guest Network NAC, Firewall, VPN Custodian of wireless LAN Secures network system by establishing and enforcing policies and defining and monitoring access. Requirements: Minimum of 5 year in relevant area. The ideal candidate will be Computer Science Engineering graduate / MSCIT/ Technical Graduate with AI certification Strong verbal and written communication Excellent analytical and problem-solving skills Ability to work well in teams. Strong work ethic and attention to detail ITIL certification G-suite certification / Google / practitioner certification, CCNP & Network Practitioner certificate Exposer towards AI / ML are preferred. Understanding of ITSM tools is good to have Must have experience in administrative of G-suite, Zoom, Synology backup solution and Basic of Network Troubleshooting at Switching level. Hands on in supporting users in cross geographic locations.

Roles and Responsibilities : We are seeking a highly skilled Senior Systems Engineer (Hardware) to join our team. The ideal candidate will have 4-6 years of experience in the field, with a focus on New Product Development, Electromechanical System Design, Automotive, AGVs, SLAM navigation or relevant skillsets. Responsibilities: Collaborate with internal teams and customers to understand the product needs and requirements. Define the technical architecture and integration of the electro-mechanical product, while ensuring that product is being delivered as per specification. Work with cross functional team and suppliers to ensure performance, reliability and safety of complex robotics system Create and perform verification tests to ensure zero design failure. Develop processes to ensure that design successes are repeated across product lines Follow the safety compliance requirements for different geographies while delivering the product Work with site teams to develop SOPs for the product installation and support. Ensure via design that cost to installation and support is minimum Skills: Zeal to create an impactful product in warehouse automation industry Passion for delivering excellence in engineered products. Strong problem-solving and troubleshooting abilities. Ability to deep dive and create architecture of complex electromechanical system along with the system level embedded codes. Exposure to manufacturing processes of electromechanical components. Experience with SLAM based products, embedded programming and sensor technologies Willingness to learn new & emerging technologies and deliver world class product Requirements: Bachelor s or master s degree in engineering from Tier 1 institute with 4+ years of relevant work experience as a senior engineer in robotics/AGVs/EV industry. Experience in product development lifecycle management is required. International exposure and ability to interact with cross-functional and international teams. Domain knowledge of Supply Chain/Warehouse Industry is preferable. Bachelor s degree in engineering from a top tier institute is necessary (master s degree would be an added advantage). Strong interpersonal and communication skills, with the ability to build rapport and collaborate effectively with vendors and internal teams. Willingness to travel for work to US, EU and other parts of South East Asia

Roles and Responsibilities : Skill-Set: Scripting Knowledge: Python Must have Unix and shell scripting knowledge. Must have working knowledge of RDBMS and/or other DataBases Framework designing experience API testing Exposure using Postman (and/or Python) Exposure to Selenium WebDriver, Robot Framework, paramiko Good exposure in QA/Validation, test-planning, test-case writing skills. Analytical and Problem solver Responsibilities: Involved in Automated Test Case writing and Test planning activities. Writing Test scripts (automated) for Functional and non functional test scenarios. Should act as the first level of debugging for the dev team and internal customers. Should have sense of ownership and proactiveness Involved in Agile sprints from the design phase itself. Eager to work in various in-house RD activities. Requirements B.tech with Strong computer science fundamentals in algorithms, data structures and databases etc. Proficiency in one or more programming languages of Java / Python. Analytical and problem solver with attention to detail Inclination towards breaking the rules and making exceptions in the Product

Job Title - Senior Architect : The Senior Architect will be responsible for leading the architectural design and planning process for a variety of projects, ensuring that designs meet client specifications, regulatory requirements, and sustainability standards. This role involves collaboration with stakeholders and driving the strategic vision of architectural projects from conception to completion. Responsibilities: Improve and/or re-architect and/or write new algorithms for functional performance. Drive product innovation, technology roadmap and provide long-term vision to module teams. Author system-level high level design documents for cross-functional microservices. Work on simulations for breakthrough functional and technical performance. Innovate and dig out patentable solutions to product/technical requirements. Incorporate proper certification/compliance requirements into the product designs. Be a focal point of technology for product, engineering and teams that are critical to product. Participate in strategic planning for the product vision and roadmap. Be involved and pivotal in the company's transformation to a complete SaaS/PaaS product. Lead PoC for new technologies to continuously improve technical platform and developer experience. Must Have: Experience in algorithmic-heavy and computationally intensive systems is a must. Proficiency in Java / C++ Strong knowledge of distributed systems. Skilled in low latency queuing systems Experience with major architecture patterns. Well-versed with performance scalability Can write clean design documents. Qualifications: Education: Bachelor s or master s degree in computer science, Software Engineering, or a related field from a premier institute. Specialization in Computer-Science certifications are added bonus Over 8 experience in software industry, preferably 1+ years as a senior architect Technical Skills: Proficiency in one or more programming languages such as Java, C++, Python, C#. Experience with frameworks and libraries relevant to the technology stack. Problem-Solving: Strong analytical and troubleshooting skills. Ability to diagnose and resolve complex problems. Proficiency in Erlang / Elixir / Scala. Strong mathematical background Equal Employment Opportunity:- GreyOrange provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Roles and Responsibilities: Role Overview We are seeking a highly skilled and visionaryTechnical Manager - Quality Assuranceto lead our QA team in delivering world-class software quality. As a critical part of our engineering leadership, you will define and implement cutting-edge QA strategies, drive automation initiatives, and ensure the seamless performance of our applications across diverse platforms. This is a unique opportunity to work in a collaborative environment with a focus on innovation and excellence. Strategic Leadership : Define and implement robust QA practices, frameworks, and tools to achieve exceptional software quality standards. Team Development : Lead, mentor, and inspire a team of QA engineers, fostering a culture of continuous learning and improvement. Automation Expertise : Design, develop, and maintain automated regression test suites, including functional, API, and performance testing. Cross-Functional Collaboration : Partner with Product Development and Management teams to align testing strategies with business goals and development objectives. End-to-End Testing : Establish and execute comprehensive testing strategies covering functional, regression, UAT, scalability, and performance testing. Metrics-Driven Approach : Track, analyze, and report QA metrics to measure effectiveness, identify areas for improvement, and enhance overall product quality. Innovation in Testing : Stay abreast of emerging QA trends, tools, and best practices to continuously improve processes. Technical Oversight : Oversee defect management using advanced tools and lead troubleshooting efforts to resolve technical issues efficiently. Experience: 8+ years of experience designing, developing, and executing automated testing solutions. 2+ years of experience in Agile methodology and related test automation techniques. Technical Skills: Proficiency inautomation testing toolssuch as Selenium, JMeter, or equivalent. Expertise in at least one scripting language (e.g., Java, Python, or Shell scripting). Strong command of SQL for writing complex queries. Solid understanding of Continuous Integration/Continuous Deployment (CI/CD) pipelines. Applied experience with diverse technologies, including web services, batch processing, and web applications. Tool Proficiency: Hands-on experience with test lifecycle management tools like HP ALM or equivalent. Soft Skills: Exceptional written and verbal communication skills. Adept at collaborating across teams and resolving issues efficiently. Analytical Mindset: Strong understanding of testing metrics and their use in driving process improvements. Educational Background : Bachelors/Masters degree in Computer Science, Engineering, or a related field. Be part of a dynamic team shaping the future of software quality. Work on exciting projects that make a tangible impact. Opportunities to lead and grow within a progressive organization that values innovation and technical excellence. If you are passionate about quality assurance, thrive in a fast-paced environment, and enjoy solving complex challenges, we want to hear from you. Apply now to be part of our journey toward excellence in software delivery!

Roles and Responsibilities : Responsibilities : Code critical sections and key features of the product Lead and solve key technical challenges in the overall system Work in collaboration with architects to write low-level design documents Rearchitect existing algorithms implementations Perform code reviews and healthy peer feedback to the team Mentor and guide team members technically Observe and evangelize best technical practices Work with architects to create a technical roadmap Work with simulations for functional performance Keep an eye out for technology trends and open-source projects that can be used Requirements : 2-5 years of work experience, having demonstrated problem-solving skills. Have experience designing and implementing non-trivial software systems (e.g., using multiple processes/threads/IPC etc.) Development experience using Java Spring boot, Python, Android Experience working on REST, Kafka based API integration Experience on designing scalable and distributed systems. Experience on docker, Kubernetes. Good RDBMS skills and experience in DB/SQL Good understanding of design patterns, object oriented design, and frameworks. Experience in Algorithmic development Good understanding of the version control system Exposure to various databases and associated technologies like Postgre Sql, Redis, MongoDb etc. will be an added advantage

Roles and Responsibilities : Project Management: Lead and oversee the implementation of robotic automation projects from initiation to completion. Collaborate with cross-functional teams, including engineering, sales, and support, to ensure project milestones are met. Customer Support: Act as the main point of contact for customers, addressing their queries and concerns promptly and effectively. Provide ongoing support and troubleshooting assistance during and after the implementation phase. Communication: Communicate project updates, timelines, and expectations clearly to both internal teams and external customers. Conduct regular status meetings with customers to ensure alignment and satisfaction. Training and Documentation: Develop and deliver training sessions for customers to familiarize them with the robotic automation system. Create comprehensive documentation, including user guides and troubleshooting manuals. Feedback Collection: Gather feedback from customers and internal teams to identify areas for improvement in the robotic automation process. Work closely with the development team to implement necessary enhancements based on feedback. Quality Assurance: Ensure the quality and performance of the robotic automation solution meet or exceed customer expectations. Conduct periodic reviews and audits to assess the effectiveness of the implemented solutions. Requirements: Bachelor s degree in Business, Engineering, or a related field. Proven experience in project management and customer support roles. Knowledge of robotic automation technologies and processes. Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities. Ability to work collaboratively in a cross-functional team environment. Experience with CRM tools and project management software. Preferred Qualifications: Previous experience in managing robotic automation projects. Certification in project management or related field. Familiarity with industry standards and best practices in robotic automation.

Job Summary: We are looking for a motivated and detail-oriented Incident Manager I to join our team. In this role, you will be responsible for managing and coordinating the resolution of IT incidents and service disruptions. You will work with technical teams to ensure timely communication, fast resolution, and prevention of future issues. Key Responsibilities: Act as the first point of contact for managing major incidents. Coordinate with IT teams, vendors, and stakeholders to ensure quick resolution. Monitor incidents from start to finish and make sure they're resolved within defined timelines. Communicate incident updates clearly and regularly to stakeholders. Conduct root cause analysis and document the findings. Work to improve incident response processes and reduce repeat issues. Maintain incident logs and reports using ITSM tools (e.g., ServiceNow, Jira). Participate in on-call support rotations if required. Required Skills and Qualifications: 25 years of experience in IT support, service desk, or incident management roles. Basic understanding of ITIL processes (certification is a plus). Good communication and coordination skills. Experience with incident tracking tools (ServiceNow, Jira, etc.). Ability to stay calm and focused during high-pressure situations. Strong problem-solving skills and attention to detail. Nice to Have: ITIL Foundation certification Experience in a 24/7 support environment Exposure to cloud platforms (AWS, Azure)

Job Summary: We are looking for a skilled Senior Engineer to join our team. In this role, you will design, develop, and improve technical solutions while mentoring junior engineers. You will play a key role in delivering quality projects on time and helping solve complex technical challenges. Key Responsibilities: Design, develop, and test technical solutions based on business requirements. Troubleshoot and resolve complex technical issues. Collaborate with cross-functional teams including product, QA, and operations. Review code and provide guidance to junior engineers. Help improve engineering processes and practices. Participate in project planning, estimation, and delivery. Keep up-to-date with new technologies and share knowledge with the team. Required Skills and Qualifications: 35 years of experience in software development or engineering. Strong knowledge of [mention relevant technologies/languages, e.g., Java, Python, C++, etc.]. Experience with software development tools and version control (e.g., Git). Good problem-solving and analytical skills. Ability to work independently and in a team. Strong communication skills. Nice to Have: Experience with cloud platforms (AWS, Azure, Google Cloud). Familiarity with Agile/Scrum methodologies. Experience mentoring or leading junior engineers.

Job Summary: We are seeking an Senior Engineer for our Network Operations Center (NOC) to monitor, troubleshoot and maintain our network infrastructure. The ideal candidate will have experience in network operations, strong analytical skills, and the ability to work in a fast-paced environment. Responsibilities: Monitor network performance and identify any issues or outages using various monitoring tools. Analyze network data to identify trends and potential areas for improvement. Troubleshoot network issues, such as connectivity, latency, and bandwidth problems. Collaborate with cross-functional teams to resolve network problems and implement solutions. Perform routine maintenance tasks, such as software upgrades and patch installation. Respond to network incidents and provide timely resolutions to minimize downtime. Document network configurations, troubleshooting steps, and incident resolutions. Stay up-to-date with industry trends and emerging technologies in the field of network operations. Participate in on-call rotation and be available for 24/7 support when needed. Function as a Level 1 engineer primarily triaging all inbound tickets, day to day reporting tasks, alignment of cross functional teams as & when required and be part of war-rooms/bridge calls with customer during critical incidents. Develop a good understanding of GreyOranges product-lines to effectively troubleshoot & solve problems at Level 1. Qualifications: Bachelors degree in Computer Science, Information Technology or a related field. 2-3 years of experience in network operations or a similar role. Solid understanding of network protocols, such as TCP/IP, DNS, DHCP, etc. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Relevant certifications (e.g., CCNA, CCNP) are a plus. Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Summary: TheManager, Customer Experience (Center of Excellence)will be responsible for driving process optimization, automation, and reporting initiatives within the Software Support and Customer Experience teams. This role will focus on improving operational efficiency, enhancing reporting and analytics, and ensuring continuous process improvements. Additionally, experience in training internal and external customers will be an advantage. The ideal candidate will haveat least 6 years of experience in support operations, process improvement, and analytics, with a minimum of 3 years managing a CoE team. Key Responsibilities Reporting & Analytics (Must Have Experience): Develop and maintain dashboards and reports to track key performance indicators (KPIs) related to support operations. Analyze support data to identify trends, bottlenecks, and opportunities for improvement. Present insights to leadership for data-driven decision-making. Ensure accurate and timely reporting to stakeholders. Process Optimization (Must Have Experience): Lead initiatives to streamline support workflows, reducing resolution time and improving efficiency. Identify automation opportunities and implement solutions to reduce manual effort. Optimize ticket triaging and escalation processes to enhance response time. Drive improvements in support processes to ensure adherence to SLAs and customer satisfaction goals. Maintain process documentation and continuously refine SOPs. Training (Good to Have Experience): Develop training programs and materials for internal teams to enhance knowledge and efficiency. Support training initiatives for external customers to improve product adoption and self-service capabilities. Collaborate with stakeholders to ensure training programs align with business goals. Qualifications & ExperienceMinimum 6 years of experiencein support operations, process improvement, and analytics. At least 3 years of experience managing a Center of Excellence (CoE) team. Must-Have: Proven experience in reporting and analytics, process optimization, automation, and support process improvement. Good to Have: Experience in training internal and external customers. Strong proficiency in data analysis tools and platforms (e.g., SQL, Power BI, Tableau). Experience in automation tools and scripting for process improvements. Excellent problem-solving and communication skills. Ability to collaborate cross-functionally and drive continuous improvement initiatives.

Roles and Responsibilities : Shaping the future ofomnichannel : Optimizing warehouses and stores through AI-driven software and robotics About the RoleAs the Manager of Technical Content (SAAS) at GreyOrange, youll lead large-scale documentation projects, driving innovation in our content strategy. This role requires a visionary approach to identify and fill gaps in existing processes through documentation. Youll manage a team of writers, collaborate across departments, and ensure our technical content meets the highest standards of quality and accessibility. In this role, you will thoroughly understand the GreyOrange culture code and drive it in the team you lead. Your teams success will be driven by the cross-functional collaboration you will foster as a leader. A great sense of humor will be an added advantage. Requirements Must Haves: Proven experience managing technical writing teams and large-scale documentation projects. Excellent communication and leadership skills. Ability to be able to contribute to documentation as well as manage team (25% + 75%). Strong understanding of content management systems (CMS) and documentation tools. Excellent project management skills with the ability to prioritize and delegate effectively. Experience with agile methodologies and cross-functional collaboration. Strong analytical skills to assess project feasibility and resource allocation. Familiarity with regulatory requirements in technical documentation. Ability to stay current with industry trends and best practices in technical communication. Good to Have: Educational background in STEM field. Ability to code HTML, CSS, JS. A solver s attitude to come up with innovative solutions. Key Responsibilities: Strategic Leadership; Develop comprehensive documentation plans and business strategies. Identify gaps in existing processes and propose documentation solutions. Analyze project feasibility and create prioritized project plans. Content Management: Implement and maintain an effective content management system. Oversee the creation of various document types, including release notes, user manuals, and technical specifications. Ensure all documentation is accurate, up-to-date, and compliant with relevant regulations. Team Management: Lead, mentor, and train a team of technical writers. Allocate resources effectively based on project priorities. Foster cross-functional collaboration and remove blockers for your team. Process Improvement: Continuously evaluate and improve documentation processes. Implement automation tools to streamline content creation and management. Stay ahead of industry trends and incorporate new technologies when appropriate. Stakeholder Management: Work closely with Product Managers, Quality Assurance, and Change Management teams. Collaborate with Sales and Marketing to create technical content for various channels. Build strong relationships with key stakeholders across the organization. Quality Assurance: Establish and maintain high standards for all technical content. Implement effective review and approval processes. Measure and track the effectiveness of documentation using analytics and user feedback. Customer Focus: Ensure documentation caters to both internal and external users. Contribute to the development and maintenance of customer portals. Work with the Customer Experience team to incorporate user feedback into documentation. What s in it for you AtGreyOrange, were not just offering a job; were offering an experience. Join us, and youll find more than just a workspace! Youll become part of a community driven by innovation and supported by a plethora of benefits designed to nurture both your professional and personal growth. We offer acompetitive salarythat reflects your skills and impact, along with ample opportunities forprofessional growththrough training programs and mentorship. Ourflexible working hoursandhybrid optionshelp ensure ahealthy work-life balance, while ourcomprehensive benefits package, including health, dental, and vision insurance, supports your overall well-being. If youre passionate about technical communication and ready to lead a dynamic team in a fast-paced environment, we want to hear from you! Join GreyOrange and help shape the future of our technical content strategy!

Roles and Responsibilities: Manage the customer and project-wise tracker to ensure timely invoicing and revenue recognition. Regular calls and email communication with the internal cross-functional team to take updates on milestones achieved or track revenue recognition criteria. Help establish control around revenue, sales commission & intangibles, and internal controls around financial reporting. Monthly revenue, sales commission, and intangible reporting based on the accounting guidance. Preparation of entity-level schedules, reconciling balances every month, and ensuring the numbers tie in with the financial statements. Close Interaction with Auditor ensuring smooth closure of both Statutory & Internal Auditors. Evaluation of other technical accounting matters in light of US GAAP regulations. Others: Support team in MEC, QEC and YEC. Maintain tracker of ASU and other accounting pronouncements. Automation of revenue accounting in the NetSuite system along with accounting rules. Education, Experience and Skills : A Qualified Chartered Accountant / CPA with 2-3 years or Graduate with 5-7 years of experience working on technical accounting and revenue accounting. The candidate should have exposure to working with USGAAP in an MNC, which is a plus. Knowledge of US GAAP/IFRS/Ind AS Accounting is a plus. Strong Microsoft Excel, Word, and PPT skills, Good verbal and written business English communication skills, NetSuite working exposure. Personal Attributes & Experience: Execution - Ability to adapt and redirect priorities and goals in response to changes in business requirements, Collaboration - Ability to coordinate across functions, particularly with Sales, Supply chain, Business, and Auditors teams, to address issues and optimize his and their teams performance.