Job Title: Customer Experience Manager I Location: Gurugram, India (Hybrid: 2- 3 days from office) Position Type : Full-time/Permanent (Rotiational: US-UK Shifts) Company Overview: GreyOrange, a global leader in robotics and automation solutions for the supply chain and logistics industry, is on a mission to redefine customer experiences. We are expanding our Customer Experience Team in Gurugram and looking for Customer Experience Managers to join our dynamic global team and elevate our commitment to delivering unparalleled customer satisfaction. Responsibilities: 1. Customer Communication & Escalation Handling: - Leverage a proven track record in customer communications to ensure clear, consistent, and effective messaging across all customer touchpoints, fostering strong relationships with clients. - Manage and resolve customer escalations promptly, ensuring effective communication and swift resolution to maintain a positive customer experience. 2. Stakeholder Engagement: - Lead conversations involving multiple stakeholders, collaborating seamlessly with sales, solutions, product, and support teams to align customer experience strategies with the unique demands of our industry. 3. Data Analytics: - Apply basic SQL knowledge to analyze data and utilize analytics tools like Grafana & Power BI dashboards. Extract insights from customer data, informing strategic decision-making related to customer segmentation, preferences, and behavior within logistics and warehouse automation. 4. Dashboard Monitoring: - Utilize Grafana and Power BI knowledge to monitor and analyze key customer experience metrics, ensuring real-time visibility into the performance of GreyOrange solutions and facilitating data-driven decision-making for supply chain optimization. 5. Customer Success Initiatives: - Develop and implement customer success initiatives specific to the supply chain and logistics sector, owning and improving CSAT (Customer Satisfaction), NPS (Net Promoter Score), on-time AMC (Annual Maintenance Contract) renewals, and other relevant metrics. Enhance overall customer satisfaction, drive loyalty, and identify opportunities for process optimization. 6. Advocacy Program Management: - Manage customer advocacy programs, leveraging satisfied clients for testimonials, case studies, and referrals, showcasing GreyOranges impact on transforming logistics and warehouse operations. 7. Performance Metrics and Reporting: - Establish key performance indicators (KPIs) for customer experience within the logistics and supply chain domain, regularly reporting on metrics and insights to track progress and identify areas for continuous enhancement. Required: 1-4 years of Proven experience in managing complex technical products with a demonstrated ability to quickly learn and adapt to sophisticated solutions, particularly required for your role in the context of GreyOranges warehouse robotics and automation systems. Proven experience in technical support and technical account management. Must have experience in interacting with customers directly. Demonstrated success in customer communications and Customer Experience Management (CEM). Ability to lead conversations involving multiple stakeholders in an innovative technological environment. Basic SQL knowledge to analyze data and use analytics tools like Grafana & Power BI dashboards. Familiarity with Customer Experience Management principles and strategies like CSAT, NPS & Renewals We encourage you to apply if you are passionate about revolutionising customer experiences in the logistics and supply chain industry, possess the specified skills, and are excited about the potential of robotics and automation.

The SRE team at GreyOrange is responsible for monitoring the stability and availability of mission-critical production systems, managing incidents for quicker resolution, and establishing BAU. The team also manages and maintains internal tools/infra which is consumed by other development teams. The experienced SRE will play a crucial role in ensuring the reliability, scalability, capacity planning, and performance of our infrastructure and applications. The ideal candidate will have a strong background in software engineering, system administration, containerization, and cloud technologies. Requirements Should have 6 to 11 years of experience Well-versed with scripting/programming languages (Python/Bash/PowerShell, etc.) to automate manual work, particularly within cloud environments Well-versed with Observability tools (Grafana, Splunk, Dynatrace) for monitoring, alerting, and logging solutions to identify and address potential issues, especially in cloud infrastructure Working experience with automation tools (Jenkins, GitLab, Ansible/Chef for configuration management) and processes to streamline deployment, monitoring, and management of systems and applications in the cloud Hands-on experience with containerization and orchestration technologies such as Docker, Kubernetes, or similar, particularly in cloud-native environments Well aware of SLI, SLO, SLA, and Error Budget concepts and their implementations; provide on-call support and participate in incident management & response activities as needed Expert with troubleshooting production issues and bugs. Good knowledge of Unix systems, networking, web technologies, and databases. Incident Management experience coupled with effective communication skills for production workload. Working knowledge in any one of the cloud platforms (AWS or GCP) What you'll do? Lead reliability engineering projects and drive them to closure. Ensure system stability and high availability by proactively monitoring performance and troubleshooting issues Design, build and maintain efficient, reliable, and scalable cloud-based infrastructure and services Automate processes and find opportunities to improve the observability and availability of the Platform to reduce toil. Implement and manage observability tools for comprehensive monitoring, alerting, and logging Own end-to-end availability and performance of different services & tools. Practice sustainable incident response and blameless postmortems. Provide on-call support for incident management and participate actively in response activities

The Test Engineer is responsible for designing, developing, and executing automated tests to ensure the software meets established standards and end-user requirements. This role involves collaborating with cross-functional teams to identify and create automated test cases, implementing test scripts, and analyzing the results to ensure high-quality software delivery. Responsibilities Design, develop, and maintain automated test scripts and frameworks for various applications. Implement test automation strategies and processes to achieve optimal test coverage. Should act as the first level of debugging for the dev team and internal customers. Should have a sense of ownership and proactiveness. Involved in Agile sprints from the design phase itself. Eager to work in various in-house R&D activities. Must Haves Scripting Knowledge: Python. Must have Unix and shell scripting knowledge. Must have working knowledge of RDBMS and/or other DataBases. Framework designing experience. API testing Exposure using Postman (and/or Python). Exposure to Selenium WebDriver, Robot Framework, Paramiko. Good exposure in QA/Validation, test-planning, test-case writing skills. Qualifications Education: Bachelor s or master s degree in computer science, Software Engineering, or a related field. Proficiency in at least one programming/scripting language (Java/ Python). Experience with automation testing tools and frameworks (e.g., Selenium, JUnit, TestNG, Appium, Cucumber, Pytest). Analytical and problem solver with attention to detail. Inclination towards breaking the rules and making exceptions in the Product.

The Test Engineer is responsible for designing, developing, and executing automated tests to ensure the software meets established standards and end-user requirements. This role involves collaborating with cross-functional teams to identify and create automated test cases, implementing test scripts, and analyzing the results to ensure high-quality software delivery. Responsibilities Design, develop, and maintain automated test scripts and frameworks for various applications. Implement test automation strategies and processes to achieve optimal test coverage. Should act as the first level of debugging for the dev team and internal customers. Should have a sense of ownership and proactiveness. Involved in Agile sprints from the design phase itself. Eager to work in various in-house R&D activities. Requirements Education: Bachelor s or master s degree in computer science, Software Engineering, or a related field. 3-5 years of work experience, having demonstrated problem solving skills. Proficiency in at least one programming/scripting language (Java/ Python). Experience with automation testing tools and frameworks (e.g., Selenium, JUnit, TestNG, Appium, Cucumber, Pytest). Analytical and problem solver with attention to detail. Inclination towards breaking the rules and making exceptions in the Product.

The Test Engineer is responsible for designing, developing, and executing automated tests to ensure the software meets established standards and end-user requirements. This role involves collaborating with cross-functional teams to identify and create automated test cases, implementing test scripts, and analyzing the results to ensure high-quality software delivery. Responsibilities Design, develop, and maintain automated test scripts and frameworks for various applications. Implement test automation strategies and processes to achieve optimal test coverage. Should act as the first level of debugging for the dev team and internal customers. Should have a sense of ownership and proactiveness. Involved in Agile sprints from the design phase itself. Eager to work in various in-house R&D activities. Requirements Education: Bachelor’s or master’s degree in computer science, Software Engineering, or a related field. 3-5 years of work experience, having demonstrated problem solving skills. Proficiency in at least one programming/scripting language (Java/ Python). Experience with automation testing tools and frameworks (e.g., Selenium, JUnit, TestNG, Appium, Cucumber, Pytest). Analytical and problem solver with attention to detail. Inclination towards breaking the rules and making exceptions in the Product. Show more Show less

Job Summary: The opportunity is for a Change & Release Manager -1 . The individual should be prepared to work in a dynamic and flexible environment and changing requirements with frequent client interactions. Experience in managing the release and change management processes Coordinate release activities with stakeholders Develop and maintain release schedules Ensure releases are delivered on time with high quality Oversee the evaluation of change requests Manage risks related to release activities Collaborate with cross-functional teams Strong communication and leadership skills Stay up-to-date with industry best practices Drive process improvements for efficiency and effectiveness Responsibilities: Manage the release and change management processes Coordinate release activities with internal and external stakeholders Develop and maintain release schedules to meet business requirements Ensure timely and quality delivery of releases Evaluate change requests and oversee the process Identify and manage risks associated with release activities Collaborate with cross-functional teams to ensure successful releases Drive process improvements for better efficiency and effectiveness Requirements: Proven experience in release and change management Strong leadership and communication skills Ability to work with cross-functional teams In-depth knowledge of industry best practices Excellent problem-solving skills Exceptional attention to detail Ability to manage multiple tasks and priorities effectively Certification in change or release management is a plus Show more Show less

The Test Engineer is responsible for designing, developing, and executing automated tests to ensure the software meets established standards and end-user requirements. This role involves collaborating with cross-functional teams to identify and create automated test cases, implementing test scripts, and analyzing the results to ensure high-quality software delivery. Responsibilities Design, develop, and maintain automated test scripts and frameworks for various applications. Implement test automation strategies and processes to achieve optimal test coverage. Should act as the first level of debugging for the dev team and internal customers. Should have a sense of ownership and proactiveness. Involved in Agile sprints from the design phase itself. Eager to work in various in-house R&D activities. Must Haves Scripting Knowledge: Python. Must have Unix and shell scripting knowledge. Must have working knowledge of RDBMS and/or other DataBases. Framework designing experience. API testing Exposure using Postman (and/or Python). Exposure to Selenium WebDriver, Robot Framework, Paramiko. Good exposure in QA/Validation, test-planning, test-case writing skills. Qualifications Education: Bachelor’s or master’s degree in computer science, Software Engineering, or a related field. Proficiency in at least one programming/scripting language (Java/ Python). Experience with automation testing tools and frameworks (e.g., Selenium, JUnit, TestNG, Appium, Cucumber, Pytest). Analytical and problem solver with attention to detail. Inclination towards breaking the rules and making exceptions in the Product. Show more Show less

The Test Engineer is responsible for designing, developing, and executing automated tests to ensure the software meets established standards and end-user requirements. This role involves collaborating with cross-functional teams to identify and create automated test cases, implementing test scripts, and analyzing the results to ensure high-quality software delivery. Responsibilities Design, develop, and maintain automated test scripts and frameworks for various applications. Implement test automation strategies and processes to achieve optimal test coverage. Should act as the first level of debugging for the dev team and internal customers. Should have a sense of ownership and proactiveness. Involved in Agile sprints from the design phase itself. Eager to work in various in-house R&D activities. Requirements Education: Bachelor’s or master’s degree in computer science, Software Engineering, or a related field. 3-5 years of work experience, having demonstrated problem solving skills. Proficiency in at least one programming/scripting language (Java/ Python). Experience with automation testing tools and frameworks (e.g., Selenium, JUnit, TestNG, Appium, Cucumber, Pytest). Analytical and problem solver with attention to detail. Inclination towards breaking the rules and making exceptions in the Product. Show more Show less

The Test Engineer is responsible for designing, developing, and executing automated tests to ensure the software meets established standards and end-user requirements. This role involves collaborating with cross-functional teams to identify and create automated test cases, implementing test scripts, and analyzing the results to ensure high-quality software delivery. Responsibilities Design, develop, and maintain automated test scripts and frameworks for various applications. Implement test automation strategies and processes to achieve optimal test coverage. Should act as the first level of debugging for the dev team and internal customers. Should have a sense of ownership and proactiveness. Involved in Agile sprints from the design phase itself. Eager to work in various in-house R&D activities. Must Haves Scripting Knowledge: Python. Must have Unix and shell scripting knowledge. Must have working knowledge of RDBMS and/or other DataBases. Framework designing experience. API testing Exposure using Postman (and/or Python). Exposure to Selenium WebDriver, Robot Framework, Paramiko. Good exposure in QA/Validation, test-planning, test-case writing skills. Qualifications Education: Bachelor’s or master’s degree in computer science, Software Engineering, or a related field. Proficiency in at least one programming/scripting language (Java/ Python). Experience with automation testing tools and frameworks (e.g., Selenium, JUnit, TestNG, Appium, Cucumber, Pytest). Analytical and problem solver with attention to detail. Inclination towards breaking the rules and making exceptions in the Product. Show more Show less

Job Summary: The opportunity is for a Change & Release Manager -1 . The individual should be prepared to work in a dynamic and flexible environment and changing requirements with frequent client interactions. Experience in managing the release and change management processes Coordinate release activities with stakeholders Develop and maintain release schedules Ensure releases are delivered on time with high quality Oversee the evaluation of change requests Manage risks related to release activities Collaborate with cross-functional teams Strong communication and leadership skills Stay up-to-date with industry best practices Drive process improvements for efficiency and effectiveness Responsibilities: Manage the release and change management processes Coordinate release activities with internal and external stakeholders Develop and maintain release schedules to meet business requirements Ensure timely and quality delivery of releases Evaluate change requests and oversee the process Identify and manage risks associated with release activities Collaborate with cross-functional teams to ensure successful releases Drive process improvements for better efficiency and effectiveness Requirements: Proven experience in release and change management Strong leadership and communication skills Ability to work with cross-functional teams In-depth knowledge of industry best practices Excellent problem-solving skills Exceptional attention to detail Ability to manage multiple tasks and priorities effectively Certification in change or release management is a plus

Job Title: Engineer - Software Support Engineer - Software Support GreyOrange seeks a talented and motivated TSE to support external customers for warehouse automation industry products. He will provide level 3 support for allocated product lines per decided SOPs. You are also responsible for sharing knowledge within the client service team and relevant feedback with R&D. Responsibilities: Responsible for efficiently handling and resolving technical issues passed on by L2. Ensure timely and effective action as per decided workflow basis priority and severity for each ticket. Should ensure maximum issues are resolved without L4/R&D involvement. Should ensure adherence to committed SLAs for each reported issue. Should follow ticketing SOPs and ensure tickets are generated for R&D with all relevant technical details captured for every issue. Should follow internal escalation matrix based on severity and resolution time. Should ensure all relevant site-specific technical documentation and documentation regarding new product lines and/or features are accurately captured from R&D and shared with the Client Service team. Should support CSMs in developing an eminently capable and technically competent team of assistant client service managers and service engineers. Responsible for creating and monitoring software and hardware component-wise reliability metrics for each installation. Should develop a framework to predict potential/future failures and ensure requisite preventive measures are taken Required : Engineering graduate with at least 2 years of experience in a 24*7 Software Support role. Experience with Linux/Unix Experience with SQL Experience with scripting - Python/Shell. Must have strong communication skills. Show more Show less

Responsibilities : - Define and enforce SLOs, SLIs, and error budgets across microservices - Architect an observability stack (metrics, logs, traces) and drive operational insights - Automate toil and manual ops with robust tooling and runbooks - Own incident response lifecycle: detection, triage, RCA, and postmortems - Collaborate with product teams to build fault-tolerant systems - Champion performance tuning, capacity planning, and scalability testing - Optimise costs while maintaining the reliability of cloud infrastructure Must have Skills : - 6+ years in SRE/Infrastructure/Backend related roles using Cloud Native Technologies - 2+ years in SRE-specific capacity - Strong experience with monitoring/observability tools (Datadog, Prometheus, Grafana, ELK etc.) - Experience with infrastructure-as-code (Terraform/Ansible) - Proficiency in Kubernetes, service mesh (Istio/Linkerd), and container orchestration - Deep understanding of distributed systems, networking, and failure domains - Expertise in automation with Python, Bash, or Go - Proficient in incident management, SLAs/SLOs, and system tuning - Hands-on experience with GCP (preferred)/AWS/Azure and cloud cost optimisation - Participation in on-call rotations and running large-scale production systems Nice to have skills : - Familiarity with chaos engineering practices and tools (Gremlin, Litmus) - Background in performance testing and load simulation (Gatling, Locust, k6, JMeter)

We are looking for a proactive and driven Senior Engineer – Hardware Installation and Process Excellence to support and scale our global warehouse automation installation projects. This role will play a key part in standardizing processes , driving operational clarity , and coordinating cross-functional efforts from planning through successful go-lives. The ideal candidate is highly structured, process-oriented, and capable of managing technical and human aspects of installations. Key Responsibilities: Installation Planning: Set up detailed plans for upcoming warehouse automation installations globally. Define installation milestones, resource requirements, and effort estimations. Track and monitor installation KPIs and execution health. Cross-Functional Coordination: Collaborate with engineering, product, procurement, and solution design teams to bring clarity to Bill of Materials (BoM), scope of supply, and finalized solution for the installation team. Ensure installation readiness by validating site documentation and kit readiness. Process Standardization & Improvement: Identify improvement opportunities across solution design, pre-installation readiness, and commissioning processes. Lead initiatives to standardize installation SOPs across regions. Develop knowledge-sharing frameworks and onboarding support for new team members. Vendor Interaction & Pre-Installation Trials: Travel to vendor locations to conduct hardware and BoM-level trials. Provide structured feedback for design improvement and validate component readiness. Document SOPs and best practices to ensure smoother on-site installations. On-Site Support: Travel to domestic and international sites to support live installations. Work with site leads to resolve on-ground challenges and ensure smooth ramp-up. Capture learnings and feed them back into the global installation playbook. Preferred Qualifications: Bachelor’s degree in Mechanical, Robotics Engineering, Operations, or equivalent. 4–6 years of experience in industrial automation, warehouse logistics, or capital equipment deployment. Proven experience in cross-functional coordination and process mapping. Strong analytical and planning skills. Knowledge of Project Management skills. Comfortable with tools like MS Project, Jira, Google Sheet, Confluence, and Visio. Show more Show less

Job Title: Senior Engineer - Software Support GreyOrange seeks a talented and motivated TSE to support external customers for warehouse automation industry products. He will provide level 3 support for allocated product lines per decided SOPs. You are also responsible for sharing knowledge within the client service team and relevant feedback with R&D. Responsibilities: Responsible for efficiently handling and resolving technical issues passed on by L2. Ensure timely and effective action as per decided workflow basis priority and severity for each ticket. Should ensure maximum issues are resolved without L4/R&D involvement. Should ensure adherence to committed SLAs for each reported issue. Should follow ticketing SOPs and ensure tickets are generated for R&D with all relevant technical details captured for every issue. Should follow internal escalation matrix based on severity and resolution time. Should ensure all relevant site-specific technical documentation and documentation regarding new product lines and/or features are accurately captured from R&D and shared with the Client Service team. Should support CSMs in developing an eminently capable and technically competent team of assistant client service managers and service engineers. Responsible for creating and monitoring software and hardware component-wise reliability metrics for each installation. Should develop a framework to predict potential/future failures and ensure requisite preventive measures are taken Required : Engineering graduate with at least 3 years of experience in a 24*7 Software Support role. Experience with Linux/Unix Experience with SQL Experience with scripting - Python/Shell. Must have strong communication skills. Show more Show less

Technical Writer Job Location: Gurugram, Sector-34 Type: Contractual-3 month About the Role: We are seeking a skilled and detail-oriented Technical Writer to join our gStore product team. This role is instrumental in creating clear, concise, and user-focused documentation that supports both our internal teams and external customers. You will work closely with Product Managers, Engineers, Presales and Implementation teams to understand complex feature releases and convert them into functional, technical, and customer-specific documentation. Key Responsibilities: Author and manage documentation for gStore, including: Feature-based documentation, Functional workflows, Technical implementation guides, and Customer-specific documentation sets. Track and version documentation based on product release cycles, ensuring all documentation is aligned with current product capabilities. Work with Product and Engineering teams to capture new feature releases, updates, and enhancements and translate them into clear and structured documents. Break down technical and functional information into modular, layered documentation suitable for varying stakeholder needs (business users, technical teams, customer IT teams, etc. Maintain version control, highlighting changes across releases for easier navigation and adoption. Create document sets tailored to specific customers, ensuring clarity, relevance, and alignment with their unique implementations. Define and improve standards for document structure, tone, formatting, and terminology across the documentation ecosystem. Contribute to internal knowledge bases, API documentation (if applicable), FAQs, and onboarding manuals. Requirements: Proven experience (3+ years) in technical writing, preferably in SaaS, enterprise software, or retail technology. Strong ability to understand and simplify complex technical concepts, with a user-centric writing approach. Experience managing version-controlled documentation and handling release-based updates. Familiarity with Agile product development cycles and collaboration with cross-functional teams. Proficiency in documentation tools (e.g., Confluence, Notion, GitBook, Google Docs, etc.). Excellent written and verbal communication skills. Ability to work independently, prioritize tasks, and manage multiple projects simultaneously. Preferred Skills: Understanding of RFID technology, inventory management workflows, or retail operations is a plus. Exposure to API documentation and working knowledge of tools like Notion, Linear, Postman, etc. Experience building user guides, training manuals, or client-facing help centres. What Success Looks Like: You’ll establish a centralised, well-structured documentation framework that scales with the product. Product teams rely on your documentation to reduce support queries and accelerate feature adoption. Customers receive tailored and digestible documentation that enhances their onboarding and usage experience. Show more Show less

GreyOrange seeks a talented and motivated TSE to support external customers for warehouse automation industry products. He will provide level 3 support for allocated product lines per decided SOPs. You are also responsible for sharing knowledge within the client service team and relevant feedback with R&D. Responsibilities: * Responsible for efficiently handling and resolving technical issues passed on by L2. * Ensure timely and effective action as per decided workflow basis priority and severity for each ticket. *Should ensure maximum issues are resolved without L4/R&D involvement. *Should ensure adherence to committed SLAs for each reported issue. *Should follow ticketing SOPs and ensure tickets are generated for R&D with all relevant technical details captured for every issue. *Should follow internal escalation matrix based on severity and resolution time. *Should ensure all relevant site-specific technical documentation and documentation regarding new product lines and/or features are accurately captured from R&D and shared with the Client Service team. *Should support CSMs in developing an eminently capable and technically competent team of assistant client service managers and service engineers. *Responsible for creating and monitoring software and hardware component-wise reliability metrics for each installation. *Should develop a framework to predict potential/future failures and ensure requisite preventive measures are taken Required : *Engineering graduate with at least 3 years of experience in a 24*7 Software Support role. *Experience with Linux/Unix *Experience with SQL *Experience with scripting - Python/Shell. *Must have strong communication skills.

The Team At GreyOrange, we are solving hard technical problems, have great mentorship, and have an amazing solution-driven culture. GreyOrange Solution Verification is a team of extraordinary problem-solvers who don’t just code: they drive end-to-end Solution strategy and delivery. We’ve built a culture where everyone voices good ideas and feels a sense of ownership over what the team builds. Solution Tech Consultants have the freedom to identify customer problems, articulate solutions, running simulations, and drive end-to-end execution of projects and strategy. Our team is built to mentor and support engineers in their growth as innovators and leaders. Our processes and leaders help others find and establish ownership of new projects, technical areas, and key product strategies. GreyOrange Solution Verification is passionate in their pursuit of new opportunities to learn and grow and relish the opportunity to share their knowledge and experience with others. The Role At GreyOrange, problem solving comes first, and our Solution QA team is the guardian of that solution provides in quick time with quality. The Solution Verification team partners closely with Solution Consultant and Development teams to define and execute plans early in the development & delivery process. Solution Verification team at GreyOrange are well-versed in writing automation scripts in Python - from automating routine processes and tasks to building a robust automation infrastructure for scale and reliability. We are looking for Someone with: Analytical and Problem solver mindset. Mindset to think outside the box. Must have Unix knowledge. Must have knowledge of RDBMS and/or other Databases. Must have knowledge of influx, Grafana. Must have exposure to python. Good to have API testing Exposure using Postman (and/or Python). Responsibilities: Involved in Test planning activities with Solution Architects for Integration, UAT and HAT cases. Involved in Verification of JSONs. Involved in Solution Testing Involved in ramp-up and enabling of Support teams Writing Test scripts (automated) for Functional and non-functional test scenarios. Understanding the solution and help make it robust. Involved in KPI dashboards designing and implementation. Should act as the first level of debugging for the solution team and internal customers. Should have sense of ownership and proactiveness. Eager to work in various in-house trial and error activities on various stages of client deliveries. Show more Show less

Location - Gurgaon The Principal Architect will be responsible for leading the architectural design and planning process for a variety of projects, ensuring that designs meet client specifications, regulatory requirements, and sustainability standards. This role involves good experience in algorithmic-heavy and computationally intensive systems. Responsibilities Improve and/or re-architect and/or write new algorithms for functional performance. Drive product innovation, technology roadmap and provide long-term vision to module teams. Author system-level high level design documents for cross-functional microservices. Work on simulations for breakthrough functional and technical performance. Innovate and dig out patentable solutions to product/technical requirements. Incorporate proper certification/compliance requirements into the product designs. Be a focal point of technology for product, engineering and teams that are critical to product. Participate in strategic planning for the product vision and roadmap. Be involved and pivotal in the company's transformation to a complete SaaS/PaaS product. Lead PoC for new technologies to continuously improve technical platform and developer experience. Must Have Experience in algorithmic-heavy and computationally intensive systems is a must. Proficiency in Java / C++ Strong knowledge of distributed systems. Skilled in low latency queuing systems Experience with major architecture patterns. Well-versed with performance & scalability Can write clean design documents. Qualifications Education: Bachelor’s or master’s degree in computer science, Software Engineering, or a related field from a premier institute. Specialization in Computer-Science certifications are added bonus Over 12 experience in software industry, preferably 1+ years as a senior architect Technical Skills: Proficiency in one or more programming languages such as Java, C++, Python, C#. Experience with frameworks and libraries relevant to the technology stack. Problem-Solving: Strong analytical and troubleshooting skills. Ability to diagnose and resolve complex problems. Good to Have Proficiency in Erlang / Elixir / Scala. Strong mathematical background Exposure to analytics/machine learning Ability to lead and mentor people. Background in microservices-architecture Skilled at thorough REST API designs Show more Show less

We are seeking a highly skilled Senior Hardware Engineer to join our team. The ideal candidate will have 4-6 years of experience in the field, with a focus on New hardware verification, hardware support and installation, basic data analysis, Automotive, AGVs, SLAM navigation or relevant skillsets. Must have: Hardware verification experience for electro mechanical products Knowledge of hardware product development Knowledge of hardware product installation and commissioning Street smart, thinking on the feet and ability to thrive under ambiguous environment Good to have: Handling of site issues of large scale deployed products Exposure to production and manufacturing processes Exposure to China supply chain eco system Exposure to DFMEA and risk assessment Exposure to compliance requirements in different geographies Exposure to cobots The role offers the opportunity to work on large scale electromechanical products and deliver the most disruptive robotic technologies in supply chain industry across US and Europe. Show more Show less

As a Lead Member Staff Engineer, you will be instrumental in designing and developing high-performance systems. You will work on large-scale projects that impact millions of users globally, focusing on building scalable, efficient, and reliable solutions. This is an opportunity to apply your strong foundation in Data Structures, Algorithms, and programming languages such as C++/ Java/ Python to real-world challenges. Key Responsibilities Design, implement, and optimize software systems and applications, ensuring high availability, scalability, and performance. Lead technical design discussions and contribute to architecture decisions for large-scale projects. Write clean, maintainable, and efficient code while following best practices for software development. Collaborate with cross-functional teams, including product managers, designers, and other engineers, to deliver high-quality products. Mentor and guide junior engineers, providing technical leadership across the team. Stay up to date with the latest advancements in technology, and advocate for the adoption of modern tools and methodologies. Requirements Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field from a top-tier institution. Solid foundation in Data Structures and Algorithms with an ability to solve complex computational problems. Proficiency in one or more programming languages, including C++ or Java or Python. Work in collaboration with architects to write low-level design documents and to create a technical roadmap. Rearchitect existing algorithms & implementations. Work with simulations for functional performance. Experience with large-scale systems design and architecture. Strong problem-solving skills, with a focus on writing efficient and optimized code. Experience working on any micro service platform. Experience in Algorithmic development. Good understanding of version control system Experience working on REST based API integration. Good RDBMS skills and experience in DB/SQL. Good understanding of design patterns, object-oriented design, and frameworks. Excellent verbal and written communication skills, with the ability to articulate technical concepts clearly. Demonstrated ability to take ownership of technical projects and deliver end-to-end solutions. About GreyOrange GreyOrange is a global leader in AI-driven robotic automation software and hardware, transforming distribution and fulfillment centers worldwide. Our solutions increase productivity, empower growth and scale, mitigate labor challenges, reduce risk and time to market, and create better experiences for customers and employees. Founded in 2012, GreyOrange is headquartered in Atlanta, Georgia, with offices and partners across the Americas, Europe and Asia. Our Solutions The GreyMatter Multiagent Orchestration (MAO) platform provides vendor-agnostic fulfillment orchestration to continuously optimize performance in real time: the right order, with the right bot and agent, taking the right path and action. Currently operating more than 70 fulfillment sites across the globe (with deployments of 700+ robots at a single site), GreyMatter enables customers to decrease their fulfillment Cost Per Unit by 50%, reduce worker onboarding time by 90% and optimize peak season performance. In retail stores, our gStore end-to-end store execution and retail management solution supports omnichannel fulfillment, real-time replenishment, intelligent workforce tasking and more. Using real-time overhead RFID technology, the platform increases inventory accuracy up to 99%, doubles staff productivity, and enables an engaging, seamless in-store experience. EEO GreyOrange provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Show more Show less