Role & responsibilities Monitor overdue vehicle finance accounts and initiate recovery efforts through calls, emails, and digital platforms. Analyze repayment behaviour and trends to identify high-risk accounts. Collaborate with the field collections team and legal department for follow-ups, repossession, and legal action as needed. Maintain detailed records of all collection activities in the loan management system (LMS). Prepare and present collection performance reports (DPD buckets, roll rates, flow-through) to management. Recommend payment restructuring or settlements for distressed accounts as per policy. Ensure adherence to regulatory norms (RBI guidelines) and internal risk policies. Support automation and digitization of collection processes through tools like dialers, bots, or customer apps. Work closely with cross-functional teams including Risk, Sales, Legal, and Tech to improve collection outcomes. Preferred candidate profile Bachelors degree in finance, Business, or related field (MBA preferred) 2–5 years of relevant experience in vehicle finance / NBFC / fintech collections Familiarity with credit bureau reports (CIBIL, Equifax) and RBI collections framework Interested candidates can send their resume to hr@evfin.co

Role & responsibilities Collections Strategy and Execution: Develop and implement strategies for efficient and effective collections of outstanding loans in the two-wheeler financing portfolio. Ensure collections targets are met while adhering to company policies and regulatory guidelines. Monitor and manage the collections process to minimize non-performing assets (NPAs) and delinquent accounts. Analyze delinquency trends and adjust strategies to improve collections performance. Team Management: Lead, manage, and motivate a team of collections agents to achieve performance targets. Conduct regular performance reviews and provide training and development to the team to enhance their effectiveness. Ensure compliance with ethical standards and legal regulations during the collection process. Customer Relationship Management: Maintain a customer-first approach to collections, ensuring that communication is respectful and professional. Manage difficult or escalated customer interactions and resolve disputes effectively. Collaborate with the customer service and sales teams to understand customer behavior and improve recovery efforts. Reporting and Analysis: Prepare and present regular reports on collection performance, recovery status, and key metrics to senior management. Conduct root-cause analysis on high-risk accounts and implement corrective actions. Maintain accurate records of all collection activities and customer interactions in the system. Process Improvement: Continuously evaluate and improve collections processes and systems for better efficiency and results. Stay updated with industry best practices, legal changes, and regulatory requirements affecting the collections process. Compliance & Legal Oversight: Ensure all collections activities are compliant with industry regulations, legal standards, and company policies. Coordinate with legal and compliance teams as needed to address legal matters related to collections. Required Skills and Qualifications: Bachelor's degree in Business Administration, Finance, or related field. Masters degree is a plus. 5+ years of experience in collections management, preferably in the two-wheeler financing or automotive NBFC sector. Strong knowledge of collections strategies, processes, and legal/regulatory requirements for the NBFC industry. Proven ability to lead and manage teams effectively, with a focus on achieving results and maintaining team morale. Excellent communication, negotiation, and interpersonal skills. Analytical mindset with the ability to identify trends, root causes, and solutions. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and collections software/systems. Ability to manage difficult customer situations and resolve conflicts professionally. Preferred candidate profile Experience working in a two-wheeler financing company or automotive lending company. Knowledge of the local market and customer behavior in two-wheeler financing. Familiarity with collection tools and automation systems.