GRE - Front Office

Key Responsibilities:

• Greet and welcome guests warmly upon arrival and assist with check-in and orientation.
• Maintain a strong presence in the lobby and public areas to interact with guests and anticipate their needs.
• Ensure VIP and repeat guests receive personalized attention, amenities, and services.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Coordinate with all departments (Housekeeping, F&B, Spa, etc.) to ensure smooth guest service.
• Maintain accurate guest profiles, preferences, and feedback in the PMS system.
• Assist in arranging special occasions such as birthdays, anniversaries, or honeymoon setups.
• Follow up with guests during their stay to ensure satisfaction and address any concerns.
• Manage guest departure experiences, ensuring feedback is collected and communicated to management.
• Support the Front Office in room allocations, upselling, and check-in/check-out when required.
• Prepare welcome letters, VIP amenities lists, and daily guest relation reports.
• Ensure lobby area and guest contact points are always clean, presentable, and welcoming.

Job Types: Full-time, Permanent

Pay: From ₹21,000.00 per month

Benefits:

• Food provided

Ability to commute/relocate:

• Kollam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many years of experience do you have in Hospitality Industry?

Location:

• Kollam, Kerala (Preferred)

Work Location: In person