AI Automation Specialist Alpha Business Designs Pvt Ltd

3.0 - 7.0 years

0 Lacs

kolkata, west bengal

On-site

As an AI Automation Specialist, you will play a crucial role in enhancing efficiency, personalization, and scalability in eCommerce store operations and marketing by implementing AI-driven automation solutions. You will be responsible for designing, implementing, and optimizing automated workflows across various platforms such as Shopify, Klaviyo, Zapier, ManyChat, Make.com, and integrating AI tools like ChatGPT, Midjourney, and custom bots to streamline tasks, improve conversion rates, and elevate client performance. Your responsibilities will include setting up AI-based customer support and chatbots utilizing platforms such as ManyChat, Tidio, and Intercom integrated with GPT technology. You will automate processes like abandoned cart flows, welcome series, and post-purchase email journeys using Klaviyo or Omnisend. Additionally, you will leverage tools like Zapier, Make.com, or custom APIs to establish seamless connections between platforms such as Shopify, CRM systems, and advertising networks. Furthermore, you will be tasked with developing AI tools for generating product recommendations, reviews, and auto content creation. Your role will also involve implementing predictive analytics, AI-generated ad creatives, and copy to enhance marketing strategies. Integration of GPT or Claude-powered backend assistants for client stores will be part of your responsibilities. To excel in this role, you are required to possess a strong understanding of automation tools such as Zapier, Make, Pabbly, and Activepieces. Experience with eCommerce tools including Shopify, Klaviyo, Gorgias, and ManyChat is essential. Familiarity with GPT-4, Claude, DALLE, or Midjourney integrations is preferred. Knowledge of APIs, specifically REST and Webhooks, would be advantageous. Your creative problem-solving skills and ability to implement fast, scalable automation solutions will be key to success in this position.,

Posted 2 days ago

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Technical Support Representative Valuelabs

2.0 - 4.0 years

1 - 6 Lacs

Indore, Hyderabad

Hybrid

Key Responsibilities Provide responsive and detailed technical support to merchants via email, chat, and phone. Troubleshoot issues related to app functionality, Shopify integrations, and third-party services. Proactively engage in outbound communications to follow up on unresolved issues or product changes that affect customers. Collaborate with internal teams to escalate and resolve bugs, performance issues, and UX/UI concerns. Maintain accurate ticket records and follow up in a timely manner to ensure resolution and customer satisfaction. Contribute to support documentation, macros, and internal playbooks to drive self-service and operational efficiency. Champion the voice of the customer by sharing insights and feedback with the Product and Engineering teams. Requirements 3-5 years of technical support experience, preferably in a SaaS or e-commerce environment. Strong understanding of Shopify, mobile app ecosystems, and customer success practices. Experience supporting mid-market or high-touch clients and managing high-stakes issue resolution. Proficiency with helpdesk tools such as Zendesk, Intercom, or Gorgias. Excellent written and verbal communication skills with an emphasis on clarity, empathy, and technical accuracy. Ability to prioritize and manage multiple conversations and tickets in a fast-paced environment. Comfortable working cross-functionally and independently in a remote-first culture.

Posted 2 months ago

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