3 Gorgias Jobs

Company Description BolsterBiz is a leading provider of offshoring and outsourcing services based in New Delhi. We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to expert professionals to deliver high-quality services. Position Summary The Customer Support Agent is responsible for delivering exceptional service across multiple sales and social channels, including Shopify, TikTok Shop, Amazon, Walmart, Target, and various social media platforms. This role focuses on timely resolution of customer inquiries, accurate order management, proactive community engagement, and contributing to data-driven insights. The agent will collaborate closely with the Customer Support Manager to improve processes, implement automations, and enhance the overall customer experience and brand reputation. Key Responsibilities Respond to customer inquiries through platforms such as Re:Amaze, Shopify Inbox, TikTok Shop, and social media channels Resolve customer complaints with empathy, professionalism, and a solution-oriented approach Process returns, replacements, and recycling program codes in a timely manner Monitor and track orders, including identifying fraud risks, errors, and updating order status Manage community engagement by responding to comments and direct messages across platforms like TikTok, Meta, and others Review customer feedback and product reviews, escalating trends and recurring issues Contribute to data-driven insights by supporting ticket tagging, tracking sheets, and reporting processes Handle ticket management, including customer inquiries, complaints, returns, and replacements Perform order monitoring by reviewing daily orders for fraud risk, errors, and fulfillment issues Maintain active brand presence through community engagement by responding to comments and messages Monitor product and service reviews to track customer sentiment and escalate recurring concerns Support reporting by tagging tickets, updating tracking documents, and contributing to performance reports Assist with ad hoc projects and collaborate cross-functionally as needed Qualifications Minimum 1 year of experience in customer support, e-commerce, or community management Strong written communication skills with the ability to adapt tone to a friendly, approachable, and solution-oriented brand voice Experience with Shopify, TikTok Shop, or customer service platforms such as Re:Amaze, Zendesk, Gorgias, etc., is preferred Detail-oriented, process-driven, and able to multitask effectively across multiple platforms Ability to work independently while escalating issues appropriately when necessary Open to work in Night Shifts Show more Show less

As an AI Automation Specialist, you will play a crucial role in enhancing efficiency, personalization, and scalability in eCommerce store operations and marketing by implementing AI-driven automation solutions. You will be responsible for designing, implementing, and optimizing automated workflows across various platforms such as Shopify, Klaviyo, Zapier, ManyChat, Make.com, and integrating AI tools like ChatGPT, Midjourney, and custom bots to streamline tasks, improve conversion rates, and elevate client performance. Your responsibilities will include setting up AI-based customer support and chatbots utilizing platforms such as ManyChat, Tidio, and Intercom integrated with GPT technology. You will automate processes like abandoned cart flows, welcome series, and post-purchase email journeys using Klaviyo or Omnisend. Additionally, you will leverage tools like Zapier, Make.com, or custom APIs to establish seamless connections between platforms such as Shopify, CRM systems, and advertising networks. Furthermore, you will be tasked with developing AI tools for generating product recommendations, reviews, and auto content creation. Your role will also involve implementing predictive analytics, AI-generated ad creatives, and copy to enhance marketing strategies. Integration of GPT or Claude-powered backend assistants for client stores will be part of your responsibilities. To excel in this role, you are required to possess a strong understanding of automation tools such as Zapier, Make, Pabbly, and Activepieces. Experience with eCommerce tools including Shopify, Klaviyo, Gorgias, and ManyChat is essential. Familiarity with GPT-4, Claude, DALLE, or Midjourney integrations is preferred. Knowledge of APIs, specifically REST and Webhooks, would be advantageous. Your creative problem-solving skills and ability to implement fast, scalable automation solutions will be key to success in this position.,

Key Responsibilities Provide responsive and detailed technical support to merchants via email, chat, and phone. Troubleshoot issues related to app functionality, Shopify integrations, and third-party services. Proactively engage in outbound communications to follow up on unresolved issues or product changes that affect customers. Collaborate with internal teams to escalate and resolve bugs, performance issues, and UX/UI concerns. Maintain accurate ticket records and follow up in a timely manner to ensure resolution and customer satisfaction. Contribute to support documentation, macros, and internal playbooks to drive self-service and operational efficiency. Champion the voice of the customer by sharing insights and feedback with the Product and Engineering teams. Requirements 3-5 years of technical support experience, preferably in a SaaS or e-commerce environment. Strong understanding of Shopify, mobile app ecosystems, and customer success practices. Experience supporting mid-market or high-touch clients and managing high-stakes issue resolution. Proficiency with helpdesk tools such as Zendesk, Intercom, or Gorgias. Excellent written and verbal communication skills with an emphasis on clarity, empathy, and technical accuracy. Ability to prioritize and manage multiple conversations and tickets in a fast-paced environment. Comfortable working cross-functionally and independently in a remote-first culture.