Google Workspace Admin

Required Technical Skill Set: GCP/GWS Technical Support

Desired Experience Range: 4-10 Years

Location of Requirement: Chennai, Indore

Must-Have**

(Ideally should not be more than 3-5)

Excellent Comm skill(verbal /Written)

Typing skill (typing skills (Min 60 to 80 WPM))

Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documents

Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues.

Knowledge on any Ticketing tool , ITIL knowledge

Good-to-Have

Exp 6+ months of experience in infra , Storage, Service Desk

Knowledge and hands on experience on Google products. (Gmail,Calender,Meet,drive,Docs,Sheet,Slides, Gemini app, Notebook LLM,Keep,Sites,Forms,Appsheet)

Google Workspace Administrator certification it would be great advantage.

Responsibility of the Role

1 Response, diagnosis, resolution and tracking by phone, email, chat of customer support queries

2 Maintain response and resolution speed as defined by Service Level Objective (SLO/s)

3 Keep high customer satisfaction scores and follow quality standards in 90% of cases

4 Use existing knowledge base to provide a customer facing root cause assessment; and

5 Provide customer facing bug progress summary using available tools and platforms.