Job Description: We are currently seeking to hire skilled US IT Technical Recruiters to be a part of our team at NSL Arena, Uppal. As a US IT Technical Recruiter with 2-3 years of experience in the field, you will have the opportunity to contribute to our recruitment process and advance your career in a dynamic work environment. Your role as a US IT Technical Recruiter will involve end-to-end recruitment for various US IT positions. You will be expected to demonstrate proficiency in C2C (Corp-to-Corp) recruitment, along with showcasing your expertise in technical screening and interviewing candidates effectively. Strong communication skills are essential for this role to ensure seamless coordination with both candidates and clients. If you meet the requirements and are enthusiastic about taking the next step in your career as a US IT Technical Recruiter, we encourage you to apply for this exciting opportunity. Kindly send your updated resume to daniel@smartfolksinc.com to be considered for this position. We look forward to reviewing your application and potentially welcoming you to our team at NSL Arena, Uppal.,
Technical Writing: Ability to translate complex concepts into clear, user-friendly content. Tools & Software: Proficiency in MS Word, Adobe FrameMaker, MadCap Flare, JIRA, Confluence. Web Technologies: Basic understanding of HTML/CSS and Markdown. Communication: Strong written and verbal communication skills. Attention to Detail: High accuracy in grammar, formatting, and technical correctness. Project Management: Ability to manage multiple documentation projects and meet deadlines.
As a Level 1 Service Desk Analyst, your primary responsibility will be to serve as the initial point of contact for all IT-related issues and requests. You will play a crucial role in providing technical support to end-users through various communication channels such as phone, email, chat, or ticketing systems. Your goal will be to ensure prompt resolution of issues or escalate them to higher-level support teams when necessary. Your key responsibilities will include responding to user queries and requests for IT assistance promptly and effectively. You will be tasked with troubleshooting and resolving common technical issues related to hardware, software, network, printer, email, and more. Additionally, you will handle tasks such as resetting passwords, unlocking accounts, and managing user access requests. It will be essential for you to accurately log all incidents, service requests, and interactions in the ticketing system. You will need to provide clear and detailed guidance to users on resolving their issues step-by-step. In cases where issues cannot be resolved at your level, you must escalate them to Level 2/3 support teams following the established escalation protocols. Adherence to standard operating procedures (SOPs) and knowledge base articles will be crucial in your role. You will be expected to ensure that service levels and response times meet the defined Service Level Agreement (SLA) standards. Maintaining a high level of customer service and professionalism in all interactions with end-users is paramount to your success in this position.,
Work Location: CHENNAI, TN INDORE, MP Experience Range: 0-2 Skill Required: Google Workspace (GWS) Job Description: (a) Response, diagnosis, resolution and tracking by phone, email, chat of customer support queries (b) Maintain response and resolution speed as defined by Service Level Objective (SLOs) (c) Keep high customer satisfaction scores and follow quality standards in 90 of cases (d) Use existing knowledge base to provide a customer facing root cause assessment and (e) Provide customer facing bug progress summary using available tools and platforms. Mandatory Skills Good Comm skill(verbal Written) Typing skill (typing skills (Min 60 to 80 WPM)) Troubleshooting Experience diagnosing, and resolving complex issues with SOP documents Support Experience Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues. Knowledge on any Ticketing tool , ITIL knowledge Good to have Exp 6 months of experience in infra , Storage, Service Desk Knowledge and hands on experience on Google products. (Gmail,Calender,Meet,drive,Docs,Sheet,Slides, Gemini app, Notebook LLM,Keep,Sites,Forms,Appsheet) Google Workspace Administrator certification it would be great advantage.