4 Google Ccai Jobs

Job Title: GCP Developer (Contact Center AI & CCAI) Experience: 5-9 Years Location: Gurgaon / Gurugram Employment Type: Full-time Key Skills Required: Google Cloud Platform (GCP) Strong expertise in CCAI (Contact Center AI), CES (Customer Engagement Solutions) Hands-on experience with Dialogflow CX for advanced conversational AI design Proficient in building Conversation Agents & Virtual Agents for contact centers Knowledge of Contact Center solutions (Genesys, Avaya, or similar is a plus) Experience in AI/ML, NLP, and chatbot integration in cloud environments Ideal Candidate: 7-9 years of experience in GCP, CCAI, and cloud-based contact center solutions Strong understanding of Dialogflow CX, Agent Assist, and Speech-to-Text/Text-to-Speech Ability to design, deploy, and optimize AI-driven customer engagement solutions

Role: SAVP -Digital CX Technical Lead - Gen AI Experience:10+years in Data Science Location: NCR/Bangalore Work Mode: Hybrid Shift Timing: 1:30 pm - 11:30pm Technical Skills Strong technical background with a solid understanding of conversational AI technologies, machine learning, natural language processing, and software development methodologies. Proven experience in delivering Google CCAI, Dialogflow, Vertex.AI solutions. Strong background in Natural Language Processing (NLP), deep learning, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG). Experience with deep learning frameworks like PyTorch or TensorFlow. Experience with cloud platforms (AWS, Azure, GCP) for deploying AI models. Strong understanding of neural networks, transformers, and reinforcement learning. Familiarity with software development best practices, version control (e.g., Git), and agile methodologies. Experience with CI/CD pipelines and DevOps practices. Excellent software development skills to drive the development and deployment of cutting-edge AI solutions Leadership Skills Demonstrated leadership and team management skills, with the ability to inspire, guide, and develop a diverse team of professionals. Excellent client-facing skills, including effective communication, relationship-building, and negotiation abilities. Excellent problem-solving skills and the ability to think critically and creatively. Strong communication skills and the ability to work effectively in a team environment. Leadership qualities with a proactive and collaborative approach. BE/BTech/MCA/Ph.D. from tier I/II institute in CS or related field

Job Description: You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and CCAI Platform (Ujet.cx) Drive design thinking innovative workshops with the clients using design principles and reshape their thinking about customer experience especially in the contact center / customer care domain Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with internal team and client team on CCaaS (Contact Center as a Service) migration Deliver agile delivery process, continuous improvement and continuous development Work with other teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project Thorough understanding of CCAI Framework and integration with internal and external components.

Dear Candidate, Roles and Requirement: Experience in working with Google CCAI solutions creating virtual agents using Dialogflow, generating meaningful analytics using Insights, designing and implementing customer experience solutions projects (any industry). Passion for building leading class Google contact center solutions for clients (gcc) Having thorough understanding of end to end Google contact center transformation Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr, etc.) is good to have Experience of building Gen AI based use-cases and solutions that work across industries and markets Story boarding, creating differentiated solution as per client needs and compelling story telling is a must Ability to work with ambiguity and exploratory mindset is a must Strong Analytical skills, excellent written and oral communication skills Experience working in a large, complex global team environment Excellent verbal and written communication skills, with the ability to present at the Board and C-level Ability to work effectively in a remote, inclusive, virtual, global environment Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, Playbooks, LLM based topic modelling, LLM Agent Assist. Drive design thinking innovative workshops with the clients using design principles and help shape their Gen AI implementation strategy thinking about the business value proposition and customer experience. Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap path with the clients to achieve leading class CX capabilities Ability to understand business requirements still putting customer experience at the heart of CX design Ability to think and pre-empt scenarios and questions from cross functional client team (from CX operations, IT, Contact Center operations, digital, analytics, line of business etc) Work with technical Google team/developers to convert user requirements into final product Work with Accenture and client team on CCaaS (Contact Center as a Service) migration Deliver using agile delivery process, continuous improvement and continuous development Work with other Accenture teams to put forward differentiated CX management solutions for large clients (RFI and RFP process) Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc. Bring your best skills forward to excel at the role: A strong and well-established record of accomplishment in designing and delivering Google CCAI solutions and platform Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs Thorough understanding of CCAI Framework and integration with internal and external components