14 Google Ccai Jobs

Role Overview: As a skilled Google Dialogflow Bot Developer with strong Python programming expertise, you will be responsible for designing, developing, and optimizing conversational AI solutions and self-service IVR components. Your role will involve creating scalable and intelligent virtual agents for voice and chat channels, ensuring seamless customer interactions, and leveraging AI/ML capabilities for continuous improvement. Key Responsibilities: - Design and develop conversational AI solutions using Dialogflow ES/CX and Google generative playbooks. - Build and maintain dialog flows, intents, entities, and fulfillment services. - Develop Python-based middleware, backend services, and API...

As a CX Capability Lead specializing in Generative AI and Google Dialog Flow, you will be responsible for leveraging your 18+ years of experience to drive the development and deployment of cutting-edge conversational AI solutions. Your role will involve: - Having a strong technical background in conversational AI technologies, machine learning, natural language processing, and software development methodologies. - Demonstrating expertise in delivering Google CCAI, Dialogflow, and Vertex.AI solutions. - Possessing a solid understanding of Natural Language Processing (NLP), deep learning, Large Language Models (LLMs), and Retrieval-Augmented Generation (RAG). - Utilizing experience with deep l...

Job Description We are looking for a skilled Senior Google Dialogflow Bot Developer with strong Python programming expertise to design, develop, and optimize conversational AI solutions and self-service IVR components. The ideal candidate will have hands-on experience with Dialogflow ES/CX, Google CCAI, Google generative playbook and integration with backend systems using Python. The role involves building scalable and intelligent virtual agents for voice and chat channels, ensuring seamless customer interactions, and leveraging AI/ML capabilities for continuous improvement. Responsibilities: Design and develop conversational AI solutions using Dialogflow ES/CX and Google generative playbook...

Job Description We are looking for a skilled Google Dialogflow Bot Developer with strong Python programming expertise to design, develop, and optimize conversational AI solutions and self-service IVR components. The ideal candidate will have hands-on experience with Dialogflow ES/CX, Google CCAI, Google generative playbook and integration with backend systems using Python. The role involves building scalable and intelligent virtual agents for voice and chat channels, ensuring seamless customer interactions, and leveraging AI/ML capabilities for continuous improvement. Responsibilities: Design and develop conversational AI solutions using Dialogflow ES/CX and Google generative playbooks. Buil...

You have experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment. - Hands-on experience building Bots using Google DF Platform and integrating with Genesys PureCloud or any IVR system. - Experience using Google DF and REST API for building the Bots. - Working experience in Google dialog workflows for interaction and routing. - Development experience in Java, node.js would be must for Integration. - Experience in integrating to Core platforms for Self-services in IVR, Bot etc., by developing REST API's using Node JS. - Knowledge in Contact center technologies (including CRM and WFM) would be an added advantage. - Experience in DevOps deploym...

As a member of the Bot Development team, you will be responsible for implementing a new bot solution across various cloud platforms. Your main focus will be on developing a bot using Google Cloud Platform technologies, with an emphasis on integrating the LLM (playbook) feature in Dialogflow CX, alongside standard Dialogflow CX functionalities. Key Responsibilities: - Design, develop, and deploy chatbots and voice bots using leading Conversational AI platforms like Microsoft Bot Framework, Google CCAI, and Dialogflow CX. - Craft clean, efficient, and maintainable code following industry best practices. - Develop custom components and tools to enhance the functionality and performance of the c...

As a skilled Google Dialogflow Bot Developer with strong Python programming expertise, you will be responsible for designing, developing, and optimizing conversational AI solutions and self-service IVR components. Your role will involve working with Dialogflow ES/CX, Google CCAI, Google generative playbook, and integrating with backend systems using Python. You will play a crucial part in building scalable virtual agents for voice and chat channels, ensuring seamless customer interactions, and leveraging AI/ML capabilities for continuous improvement. **Responsibilities:** - Lead the design and development of conversational AI solutions using Dialogflow ES/CX and Google generative playbooks. ...

You have experience in building call center / collaboration / telephony platforms in a Cloud or On-Premises environment. Additionally, you have hands-on experience building Bots using Google DF Platform and integrating with Genesys PureCloud or any IVR system. You also have experience using Google DF and REST API for building the Bots. Furthermore, you have working experience in Google dialog workflows for interaction and routing. In terms of development, you have experience in Java and node.js, which are must for Integration. You have also worked on integrating to Core platforms for Self-services in IVR, Bot, etc., by developing REST API's using Node JS. Knowledge in Contact center technolo...

Role Overview: As a skilled Google Dialogflow Bot Developer with strong Python programming expertise, your main responsibility will be to design, develop, and optimize conversational AI solutions and self-service IVR components. You will work on building scalable and intelligent virtual agents for voice and chat channels, ensuring seamless customer interactions, and leveraging AI/ML capabilities for continuous improvement. Key Responsibilities: - Lead the design and development of conversational AI solutions using Dialogflow ES/CX and Google generative playbooks. - Build and maintain dialog flows, intents, entities, and fulfillment services. - Develop Python-based middleware, backend service...

You have a minimum of 3 years to a maximum of 12 years of experience in developing call center, collaboration, or telephony platforms in either Cloud or On-Premises environments. Your expertise lies in building Bots using the Google Dialog Flow Platform and seamlessly integrating them with Genesys PureCloud or any IVR system. You are well-versed in utilizing Google Dialog Flow and REST API to create efficient Bots. Your role demands proficiency in Google dialog workflows for effective interaction and routing. It is essential that you possess development experience in Java and node.js for seamless integration. You should have hands-on experience in integrating with core platforms to enable se...

Job Title: GCP Developer (Contact Center AI & CCAI) Experience: 5-9 Years Location: Gurgaon / Gurugram Employment Type: Full-time Key Skills Required: Google Cloud Platform (GCP) Strong expertise in CCAI (Contact Center AI), CES (Customer Engagement Solutions) Hands-on experience with Dialogflow CX for advanced conversational AI design Proficient in building Conversation Agents & Virtual Agents for contact centers Knowledge of Contact Center solutions (Genesys, Avaya, or similar is a plus) Experience in AI/ML, NLP, and chatbot integration in cloud environments Ideal Candidate: 7-9 years of experience in GCP, CCAI, and cloud-based contact center solutions Strong understanding of Dialogflow CX...

Role: SAVP -Digital CX Technical Lead - Gen AI Experience:10+years in Data Science Location: NCR/Bangalore Work Mode: Hybrid Shift Timing: 1:30 pm - 11:30pm Technical Skills Strong technical background with a solid understanding of conversational AI technologies, machine learning, natural language processing, and software development methodologies. Proven experience in delivering Google CCAI, Dialogflow, Vertex.AI solutions. Strong background in Natural Language Processing (NLP), deep learning, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG). Experience with deep learning frameworks like PyTorch or TensorFlow. Experience with cloud platforms (AWS, Azure, GCP) for deploying...

Job Description: You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Ability to provide CX solution with Google CCAI suite of contact center products such as Dialogflow CX, Agent Assist, Insights CX and CCAI Platform (Ujet.cx) Drive design thinking innovative workshops with the clients using design principles and reshape their thinking about customer experience especially in the contact center / customer care domain Perform CX management capability assessment and identify foundational, evolving and advanced capabilities, co-create the roadmap ...

Dear Candidate, Roles and Requirement: Experience in working with Google CCAI solutions creating virtual agents using Dialogflow, generating meaningful analytics using Insights, designing and implementing customer experience solutions projects (any industry). Passion for building leading class Google contact center solutions for clients (gcc) Having thorough understanding of end to end Google contact center transformation Thorough understanding of CX & contact center architecture and project experience with Google CCAI solution is a must Experience on working with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon C...