Job Description Job Title:- Manager/DM -GPSS Key Responsibilities: Lead WFM solutioning and pricing strategy for RFPs and new business opportunities Design and implement end-to-end WFM models, including forecasting, capacity planning, and scheduling Develop and optimize capacity models, staffing plans, and SLA-based delivery frameworks Generate actionable insights for global operations through advanced analytics Drive automation initiatives using Excel, VBA, Power Query, or other relevant tools Collaborate with cross-functional teams for workflow optimization and resource allocation Establish and track performance metrics, proactively identifying areas for improvement Communicate effectively with senior stakeholders, showcasing strong leadership presence Required Qualifications: 7+ years of experience in Workforce Management, preferably in a BPO, shared services, or global operations setup Proven experience with WFM solutioning and pricing for RFPs Proficient in Advanced Excel, including macros, pivot tables, and data automation techniques Strong analytical skills with experience in tools such as Power BI, Tableau, or similar Solid understanding of capacity planning, SLA management, and workforce optimization principles Skills Required RoleGPSS- Manager/DM Industry TypeHospitals/ Health Care Functional AreaIT-Software Required EducationDegree Employment TypeFull Time, Permanent Key Skills CAPACITY PLANNING DATA ANALYST FORECASTING LEADERSHIP RESOURCE BUILDER WORKFORCE MANAGEMENT Other Information Job CodeGO/JC/213/2025 Recruiter Name Skills Required RoleGPSS- Manager/DM Industry TypeHospitals/ Health Care Functional AreaIT-Software Required EducationDegree Employment TypeFull Time, Permanent Key Skills CAPACITY PLANNING DATA ANALYST FORECASTING LEADERSHIP RESOURCE BUILDER WORKFORCE MANAGEMENT Other Information Job CodeGO/JC/213/2025 Recruiter Name Show more Show less

Job Description Job Title - Risk Manager – Chennai Candidate Expectations & Responsibilities Min 8-16 years of experience in Risk Management CA /MBA Qualification Preferred Primary interface for Clusters & Clients on Process Risk Reviews / Inherent Risk Reviews (Audits) and Risk assessments. Leading audits with end-to-end ownership of audit planning, work allocation, fieldwork, and report issuance. Identification of Risks across Operational, Contractual & Data Security, Categorization of risks and Vulnerabilities across delivery and support functions. Effectively evaluating the materiality of issues and recommending effective control measures/process improvements to control the residual risks. Preparing comprehensive audit reports and presenting to delivery units, Senior leadership, and clients (as and when required). Effective interface with Management for updates on audit plan/status, key risks and controls. Effectively carry out independent root cause analysis and investigations for errors & risk events reported. Ongoing tracking and validation of Corrective / Preventive actions for risk mitigation. Sharing best practices and creating risk awareness among delivery leaders as part of audits and assessments. Conducting readiness checks for external audits and assessments. Skills Required RoleRisk Manager - Chennai Industry TypeITES/BPO/KPO Functional Area Required EducationB Com Employment TypeFull Time, Permanent Key Skills RISKMANAGEMENT Other Information Job CodeGO/JC/161/2025 Recruiter NameHemalatha Show more Show less

Job Description Job Title: Java Developer Location: Hyderabad Qualification: Any degree Job Description Minimum 5+ years of Java (1.8/above 1.5) experience. Should have experience into working with Hibernate, Spring JPA Should have experience with Microsoft SQL Server or any database. Should have experience with Java Script and jQuery. Should have experience with Spring framework, Spring boot , Spring MVC Should have experience in Angular( 4+) + Typescript Should have experience with Ant build, Maven Skills Required RoleJava Fullstack Developer Industry TypeIT/ Computers - Software Functional AreaIT-Software Required Education Bachelor Degree Employment TypeFull Time, Permanent Key Skills ANGULAR JAVA SPRING SPRINGBOOT HIBERNATE Other Information Job CodeGO/JC/150/2025 Recruiter NameKathiravan G Show more Show less

Job Description Job Description Title : Junior - Technical Security Equipment Location: Visakhapatnam Relevant Experience 8-12 years of experience in aviation Education Qualification Skills Required RoleJunior - Technical Security Equipment Industry TypeAirlines, Aviations & Broadcasting Functional AreaSecurities and AMC Required Education Bachelors Employment TypeFull Time, Permanent Key Skills MS OFFICE BCAS PIDS BDDS CCTV MTBF Other Information Job CodeGO/JC/093/2025 Recruiter NameSwathik Kumar Show more Show less

Job Description Job Overview: The Operational Risk Manager is responsible for managing the entire operational risk framework, ensuring the highest standards of credit & risk compliance. This role is crucial in identifying, assessing, monitoring, and mitigating operational risks across the organization. Key Responsibilities  Collaborate with cross-functional teams to proactively identify, assess, measure, and report risks.  Establish and review the Risk and Control Self-Assessment (RCSA) framework, ensuring timely identification and mitigation of risk issues.  Develop and implement risk management strategies and procedures for robust risk mitigation.  Conduct risk assessments and provide actionable recommendations for risk reduction.  Assist business units in identifying and monitoring Key Risk Indicators (KRI), ensuring timely resolution of breaches.  Ensure compliance with regulatory guidelines and internal risk policies.  Provide expert guidance and support to operational teams in managing risk exposure.  Stay informed of industry best practices and evolving regulatory changes related to risk management.  Prepare and present comprehensive risk management reports to senior leadership.  Review Root Cause Analyses (RCA) to prevent recurrence of identified risk events.  Monitor implementation of mitigation action plans for high-risk indicators.  Support development and execution of operational risk policies, procedures, and appetite statements.  Maintain risk tools, databases, and systems while driving continuous improvement.  Conduct training and awareness sessions on risk identification and mitigation strategies.  Ensure regular review of risk management tools like KRIs, loss databases, and risk thresholds.  Generate timely and accurate operational risk reports including event reporting and monthly risk assessments.  Engage business/support units in risk methodologies like Risk Event Reporting, RCSA, and KRI tracking.  Drive enterprise risk system enhancements, ensuring alignment with global best practices and regulatory standards.  Maintain monthly risk reporting cadence for senior management, ensuring proactive risk management.  Ensure timely RCSA execution and gap remediation, fostering a risk-conscious culture. Core Competencies, Knowledge & Experience  Experience: 2-5 years in leading Operational Risk Management roles.  Strong analytical and problem-solving skills.  Excellent interpersonal and communication skills.  Ability to work independently with minimal supervision.  Proven expertise in Credit/Risk Analysis within banking or NBFC sectors.  Additional experience in other risk domains is an advantage.  High proficiency in MS Excel and PowerPoint for data analysis and reporting.  Hands-on experience using risk assessment tools. Must-Have Technical/Professional Qualifications  CA/MBA or equivalent professional qualification. Skills Required RoleOperational Risk Manager - Mumbai Industry TypeBanking/ Financial Services Functional Area Required Education CA Employment TypeFull Time, Permanent Key Skills FINANCIAL & STATISTICAL ANALYSIS R EGULATORY C OMPLIANCE RISK ASSESSMENT & MITIGATION Other Information Job CodeGO/JC/173/2025 Recruiter Name Show more Show less

Job Description Job Title: Assistant Manager / Team Lead – RTA WFM – Bangalore Job Overview We are looking for a candidate with minimum 3 years of relevant experience for TL and 5 years of relevant experience for an Assistant Manager with RTA. Key Responsibilities Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals Monitors intraday, makes decisions, provides sound judgement, and consults with operation team for recommendations to improve real time performance includes calling for OT/Time off Role is offsite RTA monitoring Produce Real time reports - Hourly/ Daily/ Weekly, Exception management Preparing Dashboards in the CRM tools and should be well versed with skilling/Bulk skilling Produce daily, biweekly, and monthly reports to ensure adherence to planned activities Manage all offline activities, idle time / Report outage, Incident tracking, escalations & produce daily, biweekly, and monthly reports to ensure adherence to planned activities Assist with creating if metrics and targets to meet the SLA goals and highlight performance gaps on planned activities and goals. Performs analysis of data to surface trends and insights using analytical methods Drives changes on the need of the business, acts as a resource and POC during contingency events including weather events, system outages, etc Initiates, develops and implements improvements to workflows and processes and participate on special projects Skills Knowledge in WFM systems applicable for the account. Eg. Avaya CMS, NICE IEX, Cisco, Aspect eWFM, Verint is an advantage. Knowledge in CRM tools like Avaya, In-contact and should be well versed with individual/Bulk skilling. Excellent communication skills with ability to interact with external & internal stakeholders. Experienced in MS Office tools, especially Excel and PowerPoint, Knowledge in Macros is an added advantage. Problem solving, analytical & logical skills are critical and must have excellent English communication skills. Skills Required RoleAssistant Manager / Team Lead – RTA WFM – Bangalore Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service Required Education Diploma, Graduation, Post graduation Employment TypeFull Time, Permanent Key Skills REAL TIME ANALYST WFM WORK FORCE MANAGEMENT Other Information Job CodeGO/JC/221/2025 Recruiter NameSubashini Show more Show less

Job Description Job Title: Senior associate/Team Lead-Supply Chain Management-Buyer Location: Mumbai Candidate expectations Candidate should have 4-7 years of experience Supply chain Management. Graduate in any stream with Commerce, supply Chain Management Domain experience Job Description Good understanding of PR to PO process and working experience in basic ERP for Supply Chain / Procurement. Running the RFQ process with non-contracted suppliers for optimal deliveries Creating PO in ERP system as per the requisition received. Effective communication, Strategic thinking and Client management, Quality &Detail focus, Integrity, and Ethics. Perform Stakeholder Management with technical organizations through daily interactions and addressing their concerns in a timely manner. Ensure optimum utilization of vessel budgets. You will be involved in key negotiations and Supplier Performance Management tasks. Demand forecasting and volume allocation basis annual spend data. Follow the 4R Principle –Right price, Right Place, Right Time and Right Quantity Involved in developing new supplier’s basis delivery experience at respective ports to expand our global coverage. Must have the sense of urgency to address all pressing matters with key stakeholders. Understands stakeholder management and can build rapport even in challenging situations. Customer focus and service mind set. Agile behaviour’s while handling numerous tasks within limited time frames in a structured manner with an eye for the detail level necessary. Preferred a broad knowledge on non-purchasing and logistics subjects, e.g., technical insight, vessel operations, customs rules, and regulations in the countries which our vessels trade. Excellent interpersonal and communication skills and the ability to work effectively with colleagues, suppliers, and customers. Analytical skills in evaluating supplier terms, comparing prices, and bench-marking data Ability to influence stakeholders and negotiate with suppliers. Ability to collaborate and work with global teams. Willing to work from office in US shift (5:00 PM IST to 3:00 AM IST permanent shift). Skills Required RoleSenior associate/Team Lead-Supply Chain Management-Buyer–Mumbai Industry TypeITES/BPO/KPO Functional Area Required Education B Com Employment TypeFull Time, Permanent Key Skills COMPARING PRICES EVALUATE BENCH-MARKING DATA STRATEGIC THINKING AND CLIENT MANAGEMENT Other Information Job CodeGO/JC/256/2025 Recruiter NameSupraja Show more Show less

Job Description Job Title: Data Support Specialist Location: Remote Candidate Expectation Candidate should have 2+ years of experience in Data support. Job Description Candidate should have 2+ years of experience as a data or quality assurance analyst, ideally working with SQL, PySpark, and/or Python Should have strong attention to detail and are a methodical problem-solver Should have excellent oral and written communication skills, with the ability to interact effectively with internal teams across time zones and cultures Should strive to make tasks as efficient as possible Should be enthusiastic about making a big impact at a rapidly growing company Should have experience working with web-scraped data, transaction data, or email data, though this is not required. Skills Required RoleData Support Specialist - Remote Industry TypeIT/ Computers - Software Functional Area Required Education B E Employment TypeFull Time, Permanent Key Skills DATA SUPPORT PY SPARK PYT HO N Other Information Job CodeGO/JC/166/2025 Recruiter NameDevikala D Show more Show less

Job Description Good Experience in Tableau and 2+ years of experience in Alteryx. Expertise in creation of more visualized sheets, Custom maps & Dashboard and Stories based on user Requirements. Answering business problems/questions using the best BI practices. Implemented stored procedures and pivot transformations using the tableau. Extracting the data from different data sources with the help of cross database joins. Extensively used Calculations, LOD’s, Table Calculations, Date functions. Skills Required RoleAssociate-Data Analyst Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service Required Education Bachelor Employment TypeFull Time, Permanent Key Skills POWER BI SQL TABLEAU AGILE SCRUM FSD BRD UAT FRD Other Information Job CodeGO/JC/195/2025 Recruiter NameRamya V Show more Show less

Job Description 8+ years of experience in more than one tower (R2R/FpnA/Tax) Passion to drive trainings and content development Analytical capability Excellent communication Develop content and conduct Domain/Industry specific Trainings for F&A fraternity Develop training frameworks as per the requirements Liase with leadership for TNA/GAP Analysis Driving Best practices and Point of views Development of case studies Driving Centre of excellence initiatives Skills Required RoleManager - F&A Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service Required Education CMA, Chartered Accountant CA, CA Inter Employment TypeFull Time, Permanent Key Skills FINANCE &ACCOUNTS LEAN METHODOLOGIES SIX SIGMA TRANSFORMATION Other Information Job CodeGO/JC/322/2025 Recruiter NamePrernaraj Show more Show less

Job Description Handling process excellence, continuous process improvement. Identify the need for automation and need for improvements and preparation of BRD, RPA, and business cases. Black / Green belt certified in in Lean/Six Sigma methodology. Skills Required RoleManager - Digital Transformation Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service Required EducationB Com Employment TypeFull Time, Permanent Key Skills PROCESS EXCELLENCE Other Information Job CodeGO/JC/231/2025 Recruiter Name Show more Show less

Job Description Strong technical acumen with experience in BI, SQL, and Python. Proficiency in Generative AI and prompt engineering skills, with a good understanding of the LLM ecosystem. Knowledge of Agentic AI and its applications in business processes. Hands-on experience with Agile and Incremental delivery models. Excellent multitasking and stakeholder communication skills. Ability to estimate efforts and manage project timelines effectively. Experience in creating and managing project documentation and reports. Strong problem-solving skills and attention to detail. Skills Required RoleManager - Technical BA Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service Required Education BACHELOR IN TECHNOLOGY Employment TypeFull Time, Permanent Key Skills BUSINESS ANALYST API GENAI Other Information Job CodeGO/JC/290/2025 Recruiter Name Show more Show less

Job Description Job Title: Lead/Assistant Manager/Manager - Credit Analyst Location: Bengaluru, Gurgaon, Mumbai, and Pune Candidate Specification& Job Responsibilities Candidate with 7+ years of overall experience. Strong experience with Credit Underwriting 4 to 8 years of relevant experience in Credit analysis for Corporate Banking, FIG, and Commercial Banking Strong in Credit Underwriting, Credit Risk Management and understanding of financial statement, Credit Review. Credit Risk Analysis / Underwriting is must; Quality Focused and has performed quality and data analytics function. Relevant experience within a financial institution (analysing corporate client's risk, insights and credit) Sound knowledge of financials, cash flow, leverage & liquidity analysis, credit quality, assigned value risk analysis. Knowledge of internal rating rationale, projections and credit recommendations Knowledge of any one Financial Spreading tools: Moody's Risk Analyst, FIS Optimist, Credit lens or allied spreading tools. Flexible to work in any shift as per client requirement Note: Initial 6 months for training at Bengaluru is Mandatory Skills Required RoleCredit Analyst– Lead/Assistant Manager/Manager – Bangalore/Mumbai/Pune/Gurugram Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service Required Education B Com Employment TypeFull Time, Permanent Key Skills CORPORATE LENDING CREDIT ANALYSIS CREDIT RISK CREDIT UNDERWRITING Other Information Job CodeGO/JC/287/2025 Recruiter NameHemalatha Show more Show less

Job Description Job Title – Managed Care – Senior Manager/AGM – Pan India Job Responsibilities Minimum of 12 years of experience in product management or offering ownership within the healthcare or BPO industry. Bachelor's degree in Business, Healthcare Administration, or a related field (Master's degree preferred). Strong understanding of Managed Care principles and practices Proven track record of developing and managing successful healthcare products or services, with at least 3-5 successful product launches. Excellent analytical, strategic thinking, and problem-solving skills. Strong communication and interpersonal skills. Ability to work collaboratively in a fast-paced, dynamic environment Product Development: Lead the development and enhancement of Managed Care offerings, including market research, product design, and implementation. Aim to launch at least 2-3 new offerings annually. Market Analysis: Conduct thorough market analysis to identify trends, opportunities, and competitive landscape. Provide quarterly reports with actionable insights. Client Engagement: Collaborate with clients to understand their needs and tailor offerings to meet their requirements. Maintain a client satisfaction score of 90% or higher. Strategy & Planning: Develop and execute strategic plans to achieve business objectives and revenue targets. Target a 15% year-over-year growth in revenue. Cross-functional Collaboration: Work closely with sales, marketing, operations, and technology teams to ensure seamless delivery of Managed Care solutions. Facilitate bi-weekly cross-functional meetings. Performance Monitoring: Track and analyze the performance of Managed Care offerings, making data-driven decisions to optimize results. Achieve a minimum of 10% improvement in key performance indicators (KPIs) annually. Compliance: Ensure all offerings comply with industry regulations and standards. Conduct bi-annual compliance audits. Flexible with shifts Skills Required RoleManaged Care – Senior Manager/AGM – Pan India Industry TypeITES/BPO/KPO Functional Area Required Education b.pharmacy Employment TypeFull Time, Permanent Key Skills MANAGED CARE PRODUCT & SERVICES Other Information Job CodeGO/JC/257/2025 Recruiter NameMarilakshmi S Show more Show less

Job Description Job Title: HR Manager Location: Chennai Position : 10 Job Roles And Responsibilities 10 - 15 years of experience in India HR domain. Knowledge of India process and system, starting from Hire to Retire cycle Knowledge to follow policies and procedures, advice on tax Take ownership to validate and approve HR, Recruitment, Workforce Admin, Payroll, Tax etc. Complete Hire to Retire cycle Ability to audit and provide reports timely Experience in India HR area Helpdesk Experience of handling a wide range of diverse, sensitive and confidential activities within a customer facing environment. An understanding of India taxation, Statutory compliance (PF, ESI, PT etc.) An understanding of manual calculations MS Office tools (i.e. Excel, Word, PowerPoint) Experience in HR, Payroll tools and Application tracking systems Candidate should be Flexible with Shift Timings. Skills Required RoleHR Manager Industry TypeITES/BPO/KPO Functional Area Required Education MBA Employment TypeFull Time, Permanent Key Skills HR MANAGER HR OPERATIONS HRO Other Information Job CodeGO/JC/108/2025 Recruiter NameMarilakshmi S Show more Show less

Job Description Maintain and develop internal quality standards. Minimum 1+ year of experience specifically as a Quality Analyst/Auditor in an Inbound or outbound Voice Process Analyze all customer service metrics (e.g. CSAT, FRT, IQS) and how the team performance affects those KPIs. Create reports that reflect agent performance. Hands-on experience in customer service and quality assurance. Coordinate and minute QA meetings and prepare any relevant data in advance. Skills Required RoleAnalyst Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service Required Education Bachelor Degree Employment TypeFull Time, Permanent Key Skills QUALITY ANALYST - CONTACT CENTER OPERATIONS Other Information Job CodeGO/JC/152/2025 Recruiter NameRamya V Show more Show less

Job Description Title: Banking Presales – Manager – PAN india Candidate Expectation and Roles & Responsibilities Minimum 10+ years of strong domain experience in Banking Domain & Tech Savvy with full understanding to RFP/RFI. End to End hands on experience on RFI / RFP Should have a strong knowledge of Industry best practices for banking & Current and Future Trends and how to shape offerings accordingly Must have Good communication skills and proven experience in handling deadline/time-line based activities in order for quick turnaround with submission of RFP‘s / Proactive Pitch. Identify challenges in Client environment with respect to People, Process, Technology and Controls and suggest improvement opportunities to address them immediately. Design innovative solutions to improve client business processes by bringing in efficiency by re-engineering, restructuring and deploying tools. Has been a part of the Banking team for creating RFP responses and resource mix in industries such as Retail, Manufacturing, CPG etc. Providing support for developing opportunities and strategy for proactive clients. Should possess skill sets to understand Client business model, develop cost effective solution with a focus on continuous improvements as well as industry specific nuances. Excellent analytical and communication skills Working with quick turn-around deadlines on collaborating with Global stakeholders (Internal and External) Developed process maps - AS-IS & TO-BE state, SOPs (Standard Operating Procedures), SOWs (Statement of Works), SIPOC Strong exposure in Solution design, Due Diligence and Consultative studies. Bachelor’s degree in finance or commerce is necessary. Skills Required RoleBanking Presales-Manager-PAN India Industry TypeITES/BPO/KPO Functional Area Required Education B Com Employment TypeFull Time, Permanent Key Skills PRESALES Other Information Job CodeGO/JC/286/2025 Recruiter Name Show more Show less

Job Description Job Title – Security Operation Centre – Assistant Manager - Kolkata Candidate Expectations & Responsibilities 8 Years work experience in triaging and responding to all emergency situations reported to the 24/7 Global Security Operations Centre (SOC) through alarm systems, internal incident reporting, and situational awareness. Provides support, direction, and documentation to assist in emergency response and recovery efforts. Responsible for monitoring and analysing intelligence across multiple data systems including government sources, news, and social media to identify and mitigate risk to Company operations and travel through targeted communications to impacted business units and respective stakeholders Excellent customer service skills Must be able to multi-task, prioritize and deliver time sensitive information to proper authorities and stakeholders Participate in job related training programs and meetings to continually refresh and update knowledge Shift work in a 24/7 operation center environment includes after hours, weekends, and holidays Skills Required RoleSecurity Operation Centre – Assistant Manager - Kolkata Industry TypeITES/BPO/KPO Functional Area Required Education B Tech Employment TypeFull Time, Permanent Key Skills SECURITY OPERATIONS Other Information Job CodeGO/JC/116/2025 Recruiter NameHemalatha Show more Show less

Job Description Job Title: ETL Testing Experience: 7 - 10 Years Candidate Specification Bachelor's degree in Computer Science or related field or higher with minimum 6 years of relevant experience. Must have 7+ years of experience in ETL Testing Execute database queries to support test execution in Azure DevOps. Perform ETL validation according to data mapping, execute data profiling, reconciliation of data, meta data validation, initial and delta validation for different SCD types Utilize ETL tools and technologies such as AWS, Snowflake, DataStage, Python/PySpark, Tableau, and Azure DevOps to design and execute test cases effectively. Skills Required RoleETL Testing Industry TypeIT/ Computers - Software Functional Area Required Education Postgraduate Employment TypeFull Time, Permanent Key Skills AWS ETL TESTING SNOW FLAKE Other Information Job CodeGO/JC/247/2025 Recruiter NameSheena Rakesh Show more Show less

Job Description Job Title : Power BI Developer Location : Chennai/Hyderabad/Bangalore Candidate Specification Any Graduate, Min 6+ years relevant Experience Job Description Strong proficiency in DAX, Power Query (M), and SQL. Experience in data modelling and creating relationships within datasets. Understanding of ETL processes and data warehousing concepts. Skills Required RolePower BI Developer Industry TypeIT/ Computers - Software Functional AreaIT-Software Required Education Graduation Employment TypeFull Time, Permanent Key Skills POWER BI POWER PLATFORM POWER APPS AWS AZURE Other Information Job CodeGO/JC/174/2025 Recruiter NameSheena Rakesh Key Skills POWER BI POWER PLATFORM POWER APPS AWS AZURE Other Information Job CodeGO/JC/174/2025 Recruiter NameSheena Rakesh Show more Show less