Job
Description
Roles Responsibilities : Up to Level 2 Support for the Bosch Network infrastructure services with a focus on SD-WAN, our Global Backbone, as well as our central hubs in core locations worldwide. Build up and maintain monitoring logging tools. Monitor performance, availability, and overall health of the network. Document and log issues and resolution steps. Acting in the operation of global IT services, solving problems, incidents, configurations, alerts, service requests and monitoring related to network services and solutions in Bosch datacenter networks worldwide and together with engineering teams, partners, and vendors. Escalate issues to the appropriate teams. Availability to work in shift hours, including weekends and holidays. Support projects like the rollout and implementation of the SD-WAN stack at Bosch locations. Work closely with Service Managers, Operation Managers and Engineering teams on opportunities for improvement. Work and collaborate on an international team operating, supporting, monitoring, implementing, replacing, extending, upgrading, and optimizing network solutions globally. Executing and optimizing operational processes, reviewing procedures and documents related to monitoring, supporting, and operating of the network solutions and technologies. Good understanding of cloud standards such as securing infrastructure, efficient operation of cloud resources configured in the application Azure and AWS Cloud Networking Experience (VNET, VPC, Subnet, Load Balancing, VNET peering, VPN) Knowledge of cloud networking concepts, security best practices, and compliance frameworks Experience with monitoring, logging, and performance optimization of cloud resources Proficient in automating infra deployments using IaC by leveraging Terraform, Cloud Formation Template, Biceps, Plumi Good knowledge of DevOps concepts and CI/CD practices to deploy infra services using pipelines and version controlling systems Deep understanding of Cloud Cost, Knowledge on cost optimization techniques to provide cost efficient infra solutions on Cloud Perform operations and administration support to the Azure and AWS VM s and PaaS components Strong understanding across Azure infrastructure components (server, storage, network, database, and applications) to deliver end to end Cloud Infrastructure operations support Process oriented approach to meticulously handle tasks with high repetition
