Job Description: Business Analyst - Travel IndustryLocation: Kolkata, India Experience: Minimum 7-9 yearsAbout the Company: We are a leading player in the travel industry, committed to delivering exceptional travel experiences to our clients. With a customer-centric approach and innovative solutions, we are looking to expand our team and seek a talented Business Analyst to join our dynamic and growing organization.Position Overview: We are looking for an experienced and motivated Business Analyst to work within our travel industry domain. The ideal candidate will be responsible for understanding business needs, analyzing processes, and providing actionable insights and solutions that will drive business growth and operational efficiency.Key Responsibilities:Collaborate with the Departmental Head (internal teams, management, and external clients) to gather, analyze, and document business requirements.Analyze existing business processes and recommend improvements to increase efficiency, reduce costs, and enhance customer satisfaction.Develop detailed business cases, process flows, and functional specifications.Work closely with the IT team to translate business requirements into technical specifications and system features.Conduct gap analysis to identify opportunities for optimization within current workflows and technology.Create reports, dashboards, and presentations to communicate findings and recommendations to senior management.Ensure that all project deliverables are met on time, within scope, and within budget.Monitor market trends in the travel industry and make recommendations for product or process improvements.Skills & Qualifications:Bachelor’s degree in Business Administration, Management, Computer Science, or a related field.Minimum 3-4 years of experience as a Business Analyst in the travel industry (or related field).Strong knowledge of business analysis tools, techniques, and methodologies (e.g., SWOT analysis, requirements gathering, process mapping, etc.).Experience with project management, system analysis, and process improvement.Familiarity with travel industry-specific systems, processes, and trends is a plus.Strong analytical skills with the ability to think critically and solve complex problems.Compensation & Benefits:Competitive salary based on experience.How to Apply: Interested candidates can send their updated resumes along with a cover letter to apurba.show@globeindia.in.The subject should be mentioned in the mail - Business Analyst - Travel Industry
Company Description Globe All India Services Ltd, formerly known as Globe Forex & Travels, has more than 40 years of experience in the Travel & Tourism industry and is now a key player in Car Rental. Established in 1981 as Globe Travels, the company has evolved to become one of the best Hospitality Management Companies in India, with a focus on Travel (Corporate, MICE, Leisure & Inbound). Globe All India Services Ltd (GAISL) is an entity of Yatra Online Limited and has centers in Kolkata, Delhi, Mumbai, Ahmedabad, Chennai, Bangalore, Hyderabad, and Bhubaneswar, serving leading corporate and global institutional organizations. Role Description This is a full-time on-site role located in Kolkata for a Sales Operations Manager at Globe All India Services Ltd. The Sales Operations Manager will be responsible for overseeing day-to-day sales operations, ensuring customer satisfaction, managing communication with clients, and optimizing customer service processes. Qualifications Analytical Skills, Operations Management, and Communication skillsCustomer Satisfaction and Customer Service skillsExperience in the Travel & Tourism industry is a plusBachelor's degree in Business Administration or related field
Job Description: We are seeking a dynamic and results-driven Sales Executive / Manager to join our Leisure Travel Department in Kolkata . The ideal candidate will have a proven track record in travel sales, with an established network of clients and the ability to generate consistent revenue through customized domestic and international travel packages. Key Responsibilities: Drive B2C sales of leisure travel products (holiday packages, FIT/GIT bookings, cruises, etc.) Leverage existing client relationships to grow business revenue and expand market reach Develop tailored travel solutions based on client preferences and budgets Maintain up-to-date knowledge of destinations, visa regulations, airlines, hotels, and promotions Work closely with operations and ticketing teams to ensure seamless service delivery Meet and exceed monthly and quarterly sales targets Attend networking events and maintain strong relationships with suppliers and partners Handle post-sales service and client relationship management Strong client base in Kolkata and surrounding regions Perks & Benefits: . Compensation as per Industry standards Location - KOLKATA Interested candidates can send their resumes to Kindly mention the subject line as - Leisure Travel (sales) Show more Show less
Company Description Globe All India Services Ltd, formerly known as Globe Forex & Travels, has over 40 years of experience in Travel & Tourism. The company is a key player in Car Rental and Hospitality Management, with business interests in Corporate, MICE, Leisure, and Inbound Travel. Globe All India Services Ltd is an entity of Yatra Online Limited, with centers in various major cities in India and serving leading corporate and global institutional organizations. Role Description This is a full-time on-site role for a Sales Manager located in Kolkata. The Sales Manager will be responsible for day-to-day sales activities, managing client relationships, conducting sales meetings, and achieving sales targets set by the company. Qualifications Excellent communication and negotiation skills Proven track record in sales and business development Experience in the travel or hospitality industry Ability to work independently and as part of a team Knowledge of sales techniques and strategies Bachelor's degree in Business Administration, Marketing, or related field Fluency in English and Hindi; additional languages are a plus
Job Purpose: To plan, coordinate, and execute travel arrangements for inbound tourists, ensuring a high level of service quality, customer satisfaction, and efficient operations. This role involves creating customized itineraries, managing bookings, liaising with suppliers, and delivering an exceptional travel experience for international clients visiting the destination country. Key Responsibilities: Design and develop customized tour itineraries based on client requirements. Handle inquiries from international travel agents, tour operators, or direct clients. Make contracting and reservations for hotels, transport, guides, sightseeing, and other travel services. Coordinate and communicate with local suppliers and service providers. Connect and appoint bilingual local guides on case – to -case basis. Prepare accurate costings and quotations for inbound tour packages. Ensure all travel arrangements run smoothly and address any service-related issues promptly. Provide detailed pre-arrival information and travel documents to clients. Meet and assist clients upon arrival, if required. Monitor feedback and handle customer complaints or queries in a professional manner. Maintain records of bookings, invoices, and financial transactions. Stay updated with destination knowledge, visa regulations, and travel trends. Key Skills & Competencies: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Attention to detail and a problem-solving mindset. Sound knowledge of the Indian tourist destinations and local tourism infrastructure. Fluency in English; knowledge of other foreign languages is a plus. Qualifications & Experience: Bachelor’s degree in Tourism, Hospitality, or a related field. Those who are eligible for the role are only requested to apply for the same at email id “ soumavo.daw@globeindia.in
We are looking for a dynamic and results-driven Sales Executive / Manager to join our Leisure Travel Department in Kolkata. The ideal candidate should possess a proven track record in travel sales, with a well-established network of clients and the ability to consistently generate revenue through customized domestic and international travel packages. Key Responsibilities: - Drive B2C sales of leisure travel products such as holiday packages, FIT/GIT bookings, cruises, etc. - Utilize existing client relationships to increase business revenue and broaden market reach. - Create personalized travel solutions based on client preferences and budgets. - Stay updated on destinations, visa regulations, airlines, hotels, and promotions. - Collaborate with operations and ticketing teams to ensure smooth service delivery. - Achieve and surpass monthly and quarterly sales targets. - Participate in networking events and maintain strong relationships with suppliers and partners. - Manage post-sales service and client relationship management effectively. - Strong client base in Kolkata and surrounding regions. Perks & Benefits: - Compensation as per Industry standards. Location: Kolkata If you are interested in this position, please send your resumes to apurba.show@globeindia.in with the subject line - Leisure Travel (sales).,