Global Customer Support International Voice - Infosys BPM

As a candidate for the International Voice Process Customer Support position at Infosys BPM in Bengaluru, you will be responsible for engaging with international customers to provide exceptional support. Your role will involve resolving queries, building rapport through active listening and empathy, and delivering solutions that meet customer needs. In addition, you will be expected to maintain high standards of ethics, integrity, and customer satisfaction, while adapting quickly to evolving tools and technologies. **Key Responsibilities:** - Engage with international customers to resolve queries and provide exceptional support. - Build rapport through active listening, empathy, and professional communication. - Provide solutions by understanding customer needs and navigating internal processes. - Maintain high standards of ethics, integrity, and customer satisfaction. - Adapt quickly to evolving tools, technologies, and workflows. **Qualifications Required:** - Graduate from any stream with strong communication skills (15 years of full-time Education). - Prior experience in customer service or contact center roles preferred. - Customer support certifications are a plus. Joining Infosys BPM for this role offers you the opportunity to be part of a global brand known for excellence. You will work in a dynamic, growth-oriented environment and receive a competitive salary and benefits. This position also provides you with the chance to learn and grow with world-class processes. If you have the mandatory 13 years of International Voice Support experience and are willing to work night shifts from the Bengaluru office, we encourage you to apply by sending your updated resume to thulasi02@infosys.com along with the requested candidate information. We look forward to connecting with passionate professionals who are eager to make an impact in this role. Warm Regards, Talent Acquisition Team Infosys BPM Ltd.,