Global Customer Experience Specialist : International Voice / Blended

Position:

Work Location:

Salary:

[ 30% hike on last salary (Experience) ]

Contact:

Note:

Role & responsibilities:

• Handle inbound/outbound calls and chats for international customers
• Provide real-time resolutions with professionalism and empathy
• Address product/service-related queries efficiently
• Maintain accurate logs of customer interactions in CRM systems
• Ensure adherence to process guidelines and quality standards
• Achieve targets like AHT, CSAT, and FCR
  

Preferred candidate profile:

• Graduate/Under Graduate Fresher and candidates with minimum 1 year of International BPO experience are preferred.
• Excellent verbal and written communication skills in English (additional international languages are a plus).
• Strong problem-solving skills and ability to handle customer inquiries effectively.
• Proficient in using computers and familiarity with CRM systems
• Flexibility to work in shifts, including evenings, weekends

Perks & Benefits:

• Fixed Salary + Performance-based Incentives
• Up to 30% hike for relevant experience
• Health Insurance and Employee Wellness Plans
• Comprehensive training programs and ongoing professional development.
• Supportive, Friendly, and Growth-driven Work Culture
• Cab Facility Available till Nodal Points

Why Join Us?

Global Exposure: Work with international clients and build your global communication skills.
Career Growth: Fast-track promotions for consistent top performers.Merit-Driven Culture: Your performance defines your progress not tenure.Learning Environment: Access to e-learning portals and sponsored certifications.Diversity & Inclusion: Work with a vibrant and inclusive team culture.

Important Note:

This role demands excellence. If you are someone who strives for 100% quality, thrives in customer-focused roles, and believes in continuous improvement you're exactly who were looking for.

How to Apply:

If you are passionate about customer service and want to be part of a dynamic team, please send your resume on below mention details.

Contact Person: HR RAVINA

Contact No:

Mail Id: ravina.j@spes.in

References are highly appreciated !