Job Title: Grievance Officer (Construction & Real Estate) Location: Aundh, Pune Department: Customer Service Reports To: MD Job Purpose: To handle and resolve customer grievances efficiently and professionally, ensuring high levels of customer satisfaction and compliance with company standards in the real estate and construction sector. Key Responsibilities: Customer Grievance Handling: Receive, document, and track customer complaints, concerns, and issues related to construction quality, possession delays, payments, amenities, etc. Provide timely resolution in coordination with internal departments (engineering, legal, sales, finance, etc.). Case Management: Maintain a grievance tracker with complete records of all customer complaints, status, and resolutions. Ensure all grievances are acknowledged and resolved within specified timelines (as per RERA or company SOPs). Communication: Act as the primary point of contact for customer escalations. Communicate resolution plans clearly to customers via phone, email, or meetings. Coordination: Liaise with cross-functional teams to investigate and resolve issues related to construction defects, agreement terms, refund processing, delayed handovers, etc. Reporting & Analysis: Prepare periodic reports on nature and frequency of complaints. Analyze trends and suggest preventive measures and service improvements. Compliance: Ensure adherence to RERA guidelines and other applicable regulatory frameworks while dealing with grievances. Maintain confidentiality and professionalism in all customer interactions. Customer Relationship Building: Follow up with customers post-resolution to ensure satisfaction. Contribute to enhancing customer experience and company reputation. Key Skills & Competencies: Excellent communication and interpersonal skills Strong problem-solving and negotiation skills Knowledge of real estate industry laws and practices (e.g., RERA) Customer-centric attitude with patience and empathy Ability to handle high-pressure situations calmly and effectively Proficiency in MS Office and CRM software Qualifications & Experience: Graduate in any discipline. 4–8 years of experience in customer service or grievance redressal in real estate or construction sector Familiarity with RERA and customer service SOPs in real estate preferred Job Type: Full-time Work Location: In person
Job Description: Position: Public Relations Officer (PRO) Department: Administration Reports to: Hospital Director / HR & Admin Head Job Summary: The Public Relations Officer (PRO) is responsible for managing the hospital’s image, reputation, and communication with patients, attendants, media, and external stakeholders. The role involves ensuring smooth communication, handling patient relations, organizing promotional activities, and maintaining a positive public image of the hospital. Key Responsibilities: 1. Patient & Attendant Relations Act as the first point of contact for patient queries, concerns, and grievances. Ensure patient satisfaction by resolving complaints promptly and professionally. Provide information regarding hospital services, facilities, and processes. Coordinate with medical and non-medical staff to ensure smooth patient experience. 2. Public Relations & Communication Maintain good relations with patients, families, local communities, and media. Draft press releases, newsletters, and communication material for hospital publicity. Handle media inquiries, press coverage, and hospital events. Develop internal communication strategies to keep staff informed and motivated. 3. Marketing & Branding Support Assist in hospital branding, promotional campaigns, and awareness drives. Coordinate health camps, seminars, and community outreach programs. Support digital and social media presence of the hospital. 4. Administrative & Liaison Work Liaise with government departments, corporate clients, and insurance companies for smooth operations. Maintain patient feedback reports and share regular MIS with management. Support accreditation and quality audits by ensuring proper communication flow. Skills & Competencies: Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Good organizational and coordination skills. Professional demeanor with empathy and patience. Ability to handle pressure and maintain confidentiality. Qualifications & Experience: Graduate / Postgraduate in Public Relations / Hospital Administration / Marketing . 2–5 years of experience in PR, preferably in a hospital or healthcare setup. Knowledge of healthcare regulations and patient rights is desirable. Work Conditions: Based in hospital premises. Requires flexibility in working hours, including weekends or emergencies. Job Type: Full-time Pay: ₹10,735.60 - ₹38,527.50 per month Work Location: In person
Job Description: Position: Public Relations Officer (PRO) Department: Administration Reports to: Hospital Director / HR & Admin Head Job Summary: The Public Relations Officer (PRO) is responsible for managing the hospital’s image, reputation, and communication with patients, attendants, media, and external stakeholders. The role involves ensuring smooth communication, handling patient relations, organizing promotional activities, and maintaining a positive public image of the hospital. Key Responsibilities: 1. Patient & Attendant Relations Act as the first point of contact for patient queries, concerns, and grievances. Ensure patient satisfaction by resolving complaints promptly and professionally. Provide information regarding hospital services, facilities, and processes. Coordinate with medical and non-medical staff to ensure smooth patient experience. 2. Public Relations & Communication Maintain good relations with patients, families, local communities, and media. Draft press releases, newsletters, and communication material for hospital publicity. Handle media inquiries, press coverage, and hospital events. Develop internal communication strategies to keep staff informed and motivated. 3. Marketing & Branding Support Assist in hospital branding, promotional campaigns, and awareness drives. Coordinate health camps, seminars, and community outreach programs. Support digital and social media presence of the hospital. 4. Administrative & Liaison Work Liaise with government departments, corporate clients, and insurance companies for smooth operations. Maintain patient feedback reports and share regular MIS with management. Support accreditation and quality audits by ensuring proper communication flow. Skills & Competencies: Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Good organizational and coordination skills. Professional demeanor with empathy and patience. Ability to handle pressure and maintain confidentiality. Qualifications & Experience: Graduate / Postgraduate in Public Relations / Hospital Administration / Marketing . 2–5 years of experience in PR, preferably in a hospital or healthcare setup. Knowledge of healthcare regulations and patient rights is desirable. Work Conditions: Based in hospital premises. Requires flexibility in working hours, including weekends or emergencies. Job Type: Full-time Pay: ₹10,735.60 - ₹38,527.50 per month Work Location: In person
Job Title: Accountant – Construction Industry Please note that candidate should be able to speak Gujrati fluently. Job Summary: We are seeking a detail-oriented and experienced Accountant to manage financial operations for our construction projects. The role involves handling accounts, project costing, vendor payments, and financial reporting specific to the construction sector. The candidate should be well-versed in construction accounting practices, cost control, and statutory requirements. Key Responsibilities: Maintain and monitor day-to-day accounting records, ledgers, and vouchers. Track project expenses, material purchases, subcontractor payments, and overheads. Manage accounts payable/receivable, bank reconciliations, and petty cash. Ensure timely billing, collection, and reconciliation with clients. Prepare MIS reports, cash flow statements, and project financial reports for management. Verify vendor invoices, purchase orders, and work orders before payment. Assist in payroll processing for site staff and labor. Ensure compliance with GST, TDS, Income Tax, and other statutory requirements. Coordinate with auditors, banks, and external agencies. Support management in cost control, profitability analysis, and decision-making. Key Skills & Competencies: Strong knowledge of construction accounting, WIP (Work in Progress), and project costing. Proficiency in Tally ERP/ SAP/ construction-specific accounting software. Good knowledge of GST, TDS, and other statutory compliances. Strong analytical and problem-solving skills. Ability to manage multiple projects simultaneously. Excellent communication and coordination skills. Qualifications & Experience: Bachelor’s degree in Commerce/Finance/Accounting (B.Com, M.Com, or equivalent). Professional certification (CA/ICWA/CPA) is an added advantage. 3–7 years of experience in accounting, preferably in the construction/real estate/infrastructure sector. Job Type: Full-time Pay: ₹8,288.72 - ₹44,946.38 per month Work Location: In person
Tellecaller 9:30 AM 5:00 PM Car Loan DSA Job Types: Full-time, Fresher Pay: From ₹13,000.00 per month Work Location: In person
Tellecaller 9:30 AM 5:00 PM Car Loan DSA Job Types: Full-time, Fresher Pay: From ₹13,000.00 per month Work Location: In person