Genesys Cloud Developer/Architect

Teleperformance (TP)

6 - 10 years

7 - 15 Lacs

hyderabad

Posted:6 days ago| Platform:

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Skills Required

api web services genesys cloud rest javascript soap python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

Collaborate with stakeholders to gather requirements and translate them into effective technical solutions.
Develop and implement automated workflows and integrations between Genesys Cloud and other enterprise systems, with a strong emphasis on API development.
Create and maintain custom scripts (JavaScript, Python) to enhance platform functionality and automation.
Design, deploy, and manage Genesys Cloud CX solutions to meet business requirements.
Customize and configure the Genesys Cloud platform, including call routing, IVR, omnichannel features, and outbound campaign functionalities.
Provide ongoing support and troubleshooting for Genesys Cloud environments.
Monitor system performance, ensure high availability, and conduct regular system optimizations.
Document designs, configurations, and operational procedures.
Train and mentor internal teams on Genesys Cloud capabilities and best practices.
Stay up to date with Genesys Cloud features and updates, applying new knowledge to enhance platform capabilities.

Preferred candidate profile:

Experience with CRM platforms (Salesforce, Zendesk, etc.) and integrating them with Genesys Cloud.
Knowledge of telephony and VoIP technologies.
Background in networking and understanding of SIP protocols.

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