Genesys Cloud Developer

7 - 12 years

10 - 20 Lacs

Posted:1 month ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Genesys Cloud Developer

Role &Responsibilities:

  • Develop and maintain contact center applications using

    Genesys Cloud CX

    .
  • Design and configure

    Architect call/chat flows

    and self-service IVRs.
  • Work with

    Genesys Cloud APIs (REST)

    for automation, reporting, and integrations.
  • Build custom solutions using

    Node.js / Java / Python

    to extend platform capabilities.
  • Integrate Genesys Cloud with CRMs (Salesforce, Zendesk), third-party systems, and bots (Dialogflow, Lex).
  • Implement and manage

    Data Actions

    ,

    webhooks

    , and

    event-driven flows

    .
  • Monitor performance, troubleshoot issues, and optimize existing implementations
  • Collaborate with product, operations, and QA teams to deliver high-quality solutions.

Required Skills & Qualifications:

  • 3+ years of hands-on development experience with

    Genesys Cloud CX (PureCloud)

  • Strong understanding of

    Genesys Cloud APIs

    , OAuth2, and RESTful services.
  • Experience in

    call/chat flow design using Architect

    .
  • Proficient in one or more programming languages:

    JavaScript/Node.js, Python, Java, or C#

    .
  • Knowledge of

    AWS Lambda

    , serverless functions, or similar cloud services is a plus.
  • Familiarity with

    CRM integrations

    , especially Salesforce, is a strong advantage.
  • Experience with

    chatbots

    (Google Dialogflow, Amazon Lex) is desirable.
  • Strong analytical and troubleshooting skills.
  • Excellent communication and collaboration skills.

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