Customer Service Associates (Jewellery Brand) (US Shift) Trident HRM Services Pvt Ltd

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

You will be working for a renowned Global Fine Jewellery Brand in Mumbai (Andheri) on a 5-day work schedule in the US Shift. Preferred candidates should reside within 5-10 km from SEEPZ (MIDC). As a part of your duties and responsibilities, you will need to empathize with the customer experience, prioritize customer needs, handle complaints efficiently, and provide suitable solutions within the stipulated turnaround time. Being the voice for customers, you will identify their needs, offer insights, and collaborate with different teams to deliver appropriate solutions. Your role will focus on modeling "Customer 1st" behavior, ensuring excellent customer service delivery, managing customer fol...

Posted 1 month ago

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Customer Service Associates (Jewellery Brand) Trident HRM Services Pvt Ltd

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

You will be working for a renowned Global Fine Jewellery Brand in Mumbai (Andheri) on a 5-day work schedule with a preference for male candidates and US Shift timings. Ideal candidates should reside within 5-10 km from SEEPZ (MIDC). Your primary duties and responsibilities will include empathizing with the customer experience, prioritizing customer needs, handling complaints effectively within the stipulated TAT, and collaborating with cross-functional teams to provide solutions. You will be expected to be a strong advocate for customers, deliver excellent customer service, manage customer follow-ups, and drive sales and upselling. To excel in this role, you should have a minimum of 2 years ...

Posted 3 months ago

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