Company Description At Gemlay, we specialize in offering the most exquisite diamond jewelry. Our extensive collection includes rings, necklaces, earrings, bracelets, pendants, bangles, gold coins, mangalsutra, and nosepins. We stand out by providing high-quality jewelry at affordable prices, catering to everyone's needs. Founded on the principles of quality and customer satisfaction, Gemlay has earned a reputation for excellence. Our friendly and knowledgeable staff is always ready to help you find the perfect piece that reflects your style and meets your requirements. Role Description This is a full-time on-site role for a Customer Service Representative located in the Mohali district. The Customer Service Representative will handle day-to-day customer interactions, provide exceptional customer support, ensure customer satisfaction, and enhance the overall customer experience. Responsibilities also include addressing customer inquiries, resolving issues, and assisting customers in selecting the right products. Qualifications Customer Service, Customer Support, and Customer Satisfaction skills Experience in enhancing Customer Experience Strong communication and interpersonal skills Ability to work on-site in Mohali district Problem-solving skills and attention to detail Previous experience in the retail or jewelry industry is a plus Note: Only Female Candidate Apply for this role
We are looking for a creative and motivated Social Media Intern to join our marketing team. In this role, you will help manage and create content for various social media platforms, engage with our audience, and support marketing campaigns. You will research trends, schedule posts, track performance metrics, and collaborate with different teams to ensure brand consistency. This internship offers hands-on experience in digital marketing and an opportunity to grow your skills in a dynamic and creative environment. Responsibilities Manage and update social media accounts across platforms such as Facebook, Instagram, Twitter, LinkedIn, and Pinterest. Create engaging text, graphics, and short video content aligned with our brand's tone and goals. Research trends, competitors, and industry news to keep content fresh and relevant. Schedule posts for optimal reach using tools such as Hootsuite, Buffer, or similar. Monitor platforms for engagement, respond to comments/messages, and foster community interaction. Track and report on key social media metrics, including follower growth, engagement rates, and campaign performance. Collaborate with designers, writers, and SEO specialists to maintain cohesive branding. Assist with brainstorming and planning new marketing initiatives and seasonal campaigns. Learn and apply various content creation and analytics tools to improve results. Qualifications Currently pursuing or recently graduated with a degree/diploma in Marketing, Communications, Digital Media, or a related field. Familiarity with social media platforms and basic analytics tools (Facebook Insights, Instagram Insights). Basic knowledge of content creation tools such as Canva, Photoshop, or Premiere Pro (preferred, not mandatory). Excellent verbal and written communication skills. Creative, detail-oriented, and eager to stay updated on social media trends. Ability to work both independently and as part of a team.
We are looking for a creative and motivated Social Media Intern to join our marketing team. In this role, you will help manage and create content for various social media platforms, engage with our audience, and support marketing campaigns. You will research trends, schedule posts, track performance metrics, and collaborate with different teams to ensure brand consistency. This internship offers hands-on experience in digital marketing and an opportunity to grow your skills in a dynamic and creative environment. Responsibilities Manage and update social media accounts across platforms such as Facebook, Instagram, Twitter, LinkedIn, and Pinterest. Create engaging text, graphics, and short video content aligned with our brand&aposs tone and goals. Research trends, competitors, and industry news to keep content fresh and relevant. Schedule posts for optimal reach using tools such as Hootsuite, Buffer, or similar. Monitor platforms for engagement, respond to comments/messages, and foster community interaction. Track and report on key social media metrics, including follower growth, engagement rates, and campaign performance. Collaborate with designers, writers, and SEO specialists to maintain cohesive branding. Assist with brainstorming and planning new marketing initiatives and seasonal campaigns. Learn and apply various content creation and analytics tools to improve results. Qualifications Currently pursuing or recently graduated with a degree/diploma in Marketing, Communications, Digital Media, or a related field. Familiarity with social media platforms and basic analytics tools (Facebook Insights, Instagram Insights). Basic knowledge of content creation tools such as Canva, Photoshop, or Premiere Pro (preferred, not mandatory). Excellent verbal and written communication skills. Creative, detail-oriented, and eager to stay updated on social media trends. Ability to work both independently and as part of a team. Show more Show less
Role Summary We are looking for a motivated and customer-oriented Customer Care Executive to join our jewellery brand’s sales team. You will be the primary point of contact for customers — building relationships, understanding their needs, and promoting our exquisite jewellery collections over phone calls. Success in this role means meeting sales targets, providing exceptional customer experiences, and contributing to the brand’s growth through strong rapport-building and product expertise. This position plays a key role in connecting our customers to our craftsmanship and ensuring they remain loyal to our brand. We also offer attractive incentives for every sale closed, making this a rewarding opportunity for high performers. Responsibilities Make outbound calls to potential and existing customers to promote jewellery products and generate sales. Understand customer needs and recommend suitable jewellery items based on their preferences and budget. Provide detailed product information, including materials, designs, pricing, and ongoing promotions. Handle inbound customer enquiries professionally, ensuring excellent service and accurate information. Maintain and update customer records accurately in the CRM system after each interaction. Follow up with leads and customers to nurture relationships and close sales. Resolve customer issues or concerns related to orders, deliveries, or products promptly. Collaborate with sales and marketing teams to align on promotions, offers, and sales strategies. Track and report daily call volumes, conversion rates, and sales performance to management. Maintain a polite, empathetic, and persuasive communication style to build trust and drive sales. Stay updated on new product launches, jewellery trends, and competitor offerings. Qualifications Graduate or diploma holder (preferred in Sales, Marketing, Business, or related fields). Proven experience in customer service, telesales, or a retail sales role (jewellery industry experience is an advantage). Excellent verbal and written communication skills. Strong persuasion and negotiation skills with a customer-first mindset. Ability to work towards and meet sales targets. Good knowledge of CRM systems and basic computer skills. Passion for jewellery products and a keen eye for detail. What Success Looks Like in This Role Consistently achieving or exceeding monthly sales targets. Building lasting relationships with customers, leading to repeat sales. Demonstrating expert knowledge of our jewellery collections. Maintaining high customer satisfaction scores through professional service. Maximizing incentive earnings by closing multiple sales.
oin our team as a Social Media Intern! Create content, manage accounts, track performance, engage audiences, and support campaigns. Ideal for creative minds passionate about digital marketing, trends, and brand storytelling.
As a Customer Care Executive at our jewellery brand, you will play a crucial role in engaging with customers, understanding their preferences, and promoting our exquisite jewellery collections. Your primary responsibilities will include making outbound calls to customers, recommending suitable jewellery items, providing detailed product information, handling customer inquiries, and maintaining customer records accurately. Your ability to build strong relationships, meet sales targets, and deliver exceptional customer experiences will contribute to the brand's growth and success. You will collaborate closely with the sales and marketing teams to align on promotions, offers, and sales strategies. It is essential to track and report daily call volumes, conversion rates, and sales performance to management. Your communication style should be polite, empathetic, and persuasive to build trust with customers and drive sales. Staying updated on new product launches, jewellery trends, and competitor offerings will be key to your success in this role. To excel in this position, you should hold a graduate or diploma degree, preferably in Sales, Marketing, Business, or related fields. Previous experience in customer service, telesales, or retail sales, especially in the jewellery industry, will be advantageous. Strong verbal and written communication skills, persuasion, negotiation abilities, and a customer-first mindset are essential. You should have a passion for jewellery products, attention to detail, and the ability to work towards and meet sales targets. Success in this role will be reflected in your consistent achievement or surpassing of monthly sales targets, building lasting customer relationships for repeat sales, demonstrating expert knowledge of our jewellery collections, maintaining high customer satisfaction scores, and maximizing incentive earnings through multiple sales closures. Join us in this rewarding opportunity where your performance will directly impact the brand's growth and customer loyalty.,