Gainsight Administrator

At Bazaarvoice, we are dedicated to creating smart shopping experiences by connecting brands and retailers with consumers through our global network, passionate community, and enterprise technology. Our solutions empower brands to engage with consumers, gather user-generated content, and gain valuable insights at a significant scale. By leveraging our extensive syndication network, brands can reach a global audience and enhance their products, leading to loyal customers and increased sales. The primary challenge we aim to address is the difficulty brands and retailers face in establishing meaningful connections with consumers, particularly during the discovery and purchase phases. We strive to deliver trustworthy and engaging content that attracts and retains new consumers, ultimately bridging the gap between brands and consumers. As a member of our team, you will play a pivotal role in shaping our Customer Success (CS) technology ecosystem, ensuring operational excellence, and enabling our CS organization to deliver exceptional customer outcomes. Your responsibilities will include leading the administration, architecture, and advancement of our Gainsight platform. Additionally, you will collaborate across functions to develop systems that enhance insights, streamline workflows, and align with company objectives. Key Responsibilities: - Gainsight Administration & Optimization: Manage the architecture, configuration, and governance of Gainsight to support scalable customer success processes. - Data-Driven System Design: Collaborate with the CS Ops Data Analyst to create data-driven workflows, dashboards, and reports that align with strategic goals. - Stakeholder Collaboration: Gather and prioritize business requirements from CS leaders and other teams, translating them into user-friendly solutions. Required Skills: - Gainsight Expertise: Minimum 2 years of Gainsight administration experience (Gainsight NXT Certification preferred) with a successful track record of using Gainsight to address business challenges. - Customer Success Acumen: In-depth knowledge of CS processes, key metrics, and operational best practices. - Technical Proficiency: Proficient in Gainsight, Microsoft Suite (especially Excel), and other analytics/reporting tools like Tableau, Snowflake, or Power BI. Why Choose Us: - Work with cutting-edge technology in a collaborative, global team. - Competitive salary along with attractive benefits such as insurance, annual leave, bonuses, and referral rewards. - Great Place to Work Certified for 3 consecutive years. - Hybrid work model with 3 days in the office at Global Technology Park, Bellandur. If you are passionate about customer success, data-driven solutions, and collaborative work environments, we would love to discuss this opportunity with you at Bazaarvoice. Join us in our mission to bridge the gap between brands and consumers while driving innovation and excellence in the industry.,