Job Role: Head of Operations and Quality Management Location: Hyderabad, India Job Summary: The Head of Operations and Quality Management will champion exceptional customer service, delivering unforgettable experiences to high-net-worth clients while ensuring operational excellence and quality standards. This role requires a visionary leader who understands the nuances of personalized service, luxury hospitality management, and quality assurance. Key Responsibilities: 1. Customer Service Excellence: - Lead initiatives to set industry benchmarks for client satisfaction and guest experiences. - Develop and implement personalized service protocols tailored to high-net-worth clientele. - Actively engage clients to understand their preferences and create customized solutions. 2. Operational Leadership: - Integrate a customer-first approach into all operational strategies and processes. - Ensure seamless coordination among departments to enhance client satisfaction. - Monitor service delivery to exceed expectations consistently. 3. Quality Management: - Create and enforce quality standards that prioritize customer delight. - Conduct regular audits, with a focus on feedback from clients, to drive improvements. - Innovate to elevate customer experience in alignment with luxury hospitality trends. 4. Team Development: - Train staff to deliver personalized, high-touch service to clients. - Foster a culture of empathy, attentiveness, and excellence among team members. - Recognize and reward exceptional service performance. 5. Client Relations: - Act as the company's ambassador, building strong relationships with high-net-worth clients. - Proactively address client inquiries and resolve concerns to their satisfaction. - Maintain a pulse on client feedback and use it to inform strategic decisions. 6. Strategic Planning: - Ensure customer experience is a cornerstone of long-term growth strategies. - Collaborate with the executive team to align operations with service excellence goals. Qualifications: - Bachelor's or master's degree in hospitality management, Business Administration, or a related field. - Minimum 5-8 years of leadership experience in luxury hospitality with a focus on customer service. - Proven expertise in delivering high-quality experiences to high-net-worth clients. - Strong interpersonal and communication skills to build client trust and loyalty. - Demonstrated ability to instill a customer-centric culture across an organization. Preferred Skills: - Experience with personalized service delivery for affluent clientele. - Knowledge of customer behavior and preferences in the luxury segment. - Ability to innovate and tailor services to meet unique client needs.
The role of Head of Operations and Quality Management in Hyderabad, India, is a pivotal position that requires you to excel in customer service and operational leadership. As the Head of Operations and Quality Management, your primary responsibility will be to ensure exceptional customer service for high-net-worth clients, delivering unforgettable experiences while maintaining operational excellence and high-quality standards. This role demands a visionary leader who possesses a deep understanding of personalized service, luxury hospitality management, and quality assurance. Your responsibilities will include leading initiatives to set industry benchmarks for client satisfaction and guest experiences, developing personalized service protocols tailored to high-net-worth clientele, and actively engaging clients to understand their preferences and provide customized solutions. You will also need to integrate a customer-first approach into all operational strategies, ensure seamless coordination among departments to enhance client satisfaction, and monitor service delivery to consistently exceed expectations. In terms of quality management, you will be expected to create and enforce quality standards that prioritize customer delight, conduct regular audits focusing on client feedback to drive improvements, and innovate to elevate customer experience in line with luxury hospitality trends. Team development is also crucial, as you will need to train staff to deliver personalized, high-touch service, foster a culture of empathy and excellence among team members, and recognize and reward exceptional service performance. Building strong client relationships is another key aspect of this role, where you will act as the company's ambassador, proactively address client inquiries and concerns, and use client feedback to inform strategic decisions. Strategic planning is essential, ensuring that customer experience remains a cornerstone of long-term growth strategies and collaborating with the executive team to align operations with service excellence goals. To qualify for this position, you should hold a Bachelor's or Master's degree in hospitality management, Business Administration, or a related field, along with a minimum of 5-8 years of leadership experience in luxury hospitality focusing on customer service. You should demonstrate proven expertise in delivering high-quality experiences to high-net-worth clients, possess strong interpersonal and communication skills to build client trust and loyalty, and showcase the ability to instill a customer-centric culture across the organization. Preferred skills for this role include experience with personalized service delivery for affluent clientele, knowledge of customer behavior and preferences in the luxury segment, and the ability to innovate and tailor services to meet unique client needs.,
Location : Hyderabad Full Time. Department : R& D Engineering. Reports To : Head of Engineering / CTO. Position Overview We are hiring a technically hands-on Senior Architect to lead the design, development, and deployment of a modular AI-driven automation platform, integrating AI Agent framework, Rag Model solution, Large Language Models (LLMs), Machine Learning and rule-based automation engines. This platform will power intelligent workflow automation across internal operations, customer service, and enterprise integrations, enabling our clients to achieve hyper-productivity and reduce operational costs. Primary Responsibilities & Framework Engineering Architect an extensible, component-based automation framework capable of : Custom AI Agent Framework Pluggable ML/LLM pipelines Custom event triggers and action processors Event-driven workflows with state persistence Build Core Execution Capabilities Such As Workflow DAG handling Task queues and async job coordination Error handling, checkpointing, and retries Define reusable microservice APIs and developer-facing SDKs. Design scalable multi-tenant architecture for horizontal scaling. AI/LLM Integration Implement LLM abstraction layers using LangChain, Semantic Kernel, or similar libraries. Integrate open and commercial LLMs such as OpenAI, Claude, Mistral, or Cohere. Build Retrieval-Augmented Generation (RAG) pipelines using vector stores like Pinecone, Qdrant, or FAISS. Develop Components For Prompt templates Context memory Chaining and orchestration of multi-step agents. Platform Engineering Containerize services using Docker and orchestrate with Kubernetes and Helm. Build and maintain CI/CD pipelines using Azure DevOps, GitHub Actions, or Argo. Implement scalable infrastructure patterns including autoscaling and service mesh networking. Setup observability stack including structured logs, metrics, tracing, and alerting. UI/UX Enablement Enable low-code/no-code interfaces through backend schema-driven UI renderers. Collaborate with React + TypeScript frontend engineers to build : Visual workflow builders Monitoring dashboards Ensure responsiveness and performance of UI for synchronous and long-running processes. Leadership & Collaboration Lead and mentor a cross-functional team of engineers. Establish engineering best practices across design, coding, testing, and performance optimization. Facilitate cross-team alignment with data scientists, DevOps, and product managers. Support hiring efforts and technical onboarding. Minimum Qualifications Bachelors or Masters in Computer Science, Engineering, or related field. Preferred Technical Skills AI/LLM Technologies : OpenAI, Claude, Cohere, HuggingFace Transformers, LangChain, Semantic Kernel, Haystack, Vector databases : Pinecone, FAISS, Qdrant Workflow & Orchestration : Temporal, n8n, Redis Streams, RabbitMQ, Celery, Kafka, EventBridge Backend & Platform : Python, Node.js, RESTful APIs, gRPC, Webhooks, Kubernetes, Docker, Cloud platforms Azure App Services, AWS Lambda, GCP Cloud Run DevOps & Observability : GitHub Actions, Azure DevOps, Grafana, Loki, OpenTelemetry Frontend (for UI integration) : React, TypeScript, Redux, TailwindCSS or Material UI. Soft Skills Strong communicator with documentation and architectural diagramming proficiency. Collaborative mindset with a focus on mentorship, code quality, and engineering velocity. Adaptability to rapidly evolving AI/LLM ecosystem. (ref:hirist.tech)
Work Location: Hyderabad (Onsite) Job Purpose: Responsible for oversight of the entire accounting, compliance, and Finance functions across various group companies Primary Duties & Responsibilities: • Supervision of Accounts in Tally Software for various companies • Processing Payroll for various companies including Payroll related compliances. • Verifying Leave Data which impacts both Payroll and Billing • Reconciliation of all data across all companies including Bank Reconciliation • Ensuring timely compliance under various Acts including timely filing of returns • Monitoring the Budget and preparing MIS reports as required. • Excellent knowledge of GST compliances including filing refund application • Manage Export Invoicing and related compliances. • Liaison with Various external stakeholders like Bankers, Statutory Auditors, Statutory Department officials • Supervising Quickbooks accounting for related US entities Experience: 10 to 15 years in • Tally Accounting Software & working knowledge of Quickbooks accounting software • Handling Payroll Data • Compliances across various Acts, as applicable to the group companies • Excellent Knowledge of MS Office with emphasis on Word, Excel, and PowerPoint Soft Skills: • Communication – Excellent oral, written & Interpersonal Communication • Multi- Tasker – Should be able to balance and prioritize work as required by the management from time to time. • Dynamic & Persistent approach to work • Ability to work independently. Qualifications: Chartered Accountant or MBA (Finance) from a reputed Institution