Overseeing the customer service process. Resolving customer complaints brought to your attention. Managing payment and delivery of customer orders Helping customers choose the right product for their requirements and budget Handling customer concerns and complaints in a timely manner Informing customers of upcoming promotions or deals Establishing a positive rapport with all clients and customers in person CCNA Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Health insurance Schedule: Day shift Monday to Friday Supplemental Pay: Performance bonus Yearly bonus Work Location: In person
As the Customer Service Representative, your primary responsibility will be overseeing the customer service process. This includes resolving customer complaints efficiently and effectively. You will assist customers in selecting the most suitable products based on their needs and budget. It is crucial to handle customer concerns and complaints promptly to ensure a high level of satisfaction. Additionally, you will be responsible for keeping customers informed about upcoming promotions and deals. Building strong and positive relationships with clients and customers in person is key to this role. Your communication skills will be essential in establishing a rapport with all individuals you interact with. Requirements: - CCNA certification - Previous experience in customer service is preferred but not mandatory This is a full-time, permanent position suitable for fresher candidates. The benefits include cell phone reimbursement and health insurance. The work schedule is during the day shift from Monday to Friday. In addition to the base salary, performance bonuses and yearly bonuses are provided. If you enjoy interacting with customers, resolving issues, and promoting positive customer experiences, this role is an excellent opportunity for you. The work location is in-person, providing you with the chance to engage directly with customers and build lasting relationships.,