Job Summary:
The Life Cycle Services Manager will be responsible to lead and manage Greenfield Site Installation and Commissioning Operations, Customer Trainings by ensuring safe, efficient, and high-quality service delivery to customers. This role includes driving customer satisfaction, optimizing resource utilization, developing service strategies, and leading a team of field engineers to achieve business objectives. Also, functionally managing the Ovation IT Team for GEC, Noida.
In This Role, Your Responsibilities Will Be:
- Define the team's purpose by setting the objectives for the life cycle services aligned with the business goals.
- Continuous review with the front sales office (FSO) requirement for the field service operations including installation, commissioning, maintenance and troubleshooting.
- Collaborate with Sales, Projects, and Technology teams to maximize customer value.
- Coordinate and plan for the Customer Training and certification of the Trainers.
- Ensure the availability of the Field Engineering Services Lab and the PWS Training Center in GEC.
- Collaborate for the Capex for the inventory required for the LCS lab, Training Center and the field service engineers.
- Identify opportunities for service growth, including upgrades, horizontal expansion, and training.
- Collaborate with stakeholders and SMEs to ensure a comprehensive training and certification program is in place for the required skills - e.g; Cybersecurity, Data links, Ovation Trouble shooting.
- Support proposals team with technical input for service proposals.
- Drive excellent work culture by following transparency, prioritizing skill development, succession planning, individual development plans for the team, and performance management.
- Ensure development and skill enhancement of system integrators (SI) and local business partners (LBP) for the identified world areas
- Drive safety as a core value and ensure compliance with Emerson prescribed health and safety norms at customer sites and testing at the GEC and customer site regulations.
- Ensure timely submission of time sheets, expense reports and other administrative functions for the team.
Who You Are:
Influencing is emotionally and intellectually quick, establishes personal credibility. Confidence and Communication at all levels. Ability to understand strategic issues impacting the function deliverables.
For This Role, You Will Need:
- Ability to deal with conflicting priorities from internal stakeholders, and demonstrate resilience and strong influencing skills to manage these effectively
- Confidence and interpersonal/communication skills to work and influence at all levels.
- Highly adept at stakeholder management and relationship building
- Change and performance management experience
Preferred Qualifications That Set You Apart:
- B.Tech. /B.E. is essential with minimum of 12 years of DCS/Power Plant Instrumentation experience.
- Candidates having following exposure would be an added advantage --
- Prior experience in team leader capacity
- Experience in Field Services
- Strong technical knowledge of process automation, DCS/SCADA, control systems, and instrumentation, Data links.
- Good communication and customer management skills
Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
