Frontline customer service

PVR INOX – Customer Service Associate (CSA)

Job Description

Position: Customer Service Associate
Department: Operations
Location: PVR INOX Cinemas

Roles & Responsibilities

1. Customer Interaction

• Greet guests warmly and ensure a pleasant cinema experience.
• Assist customers with ticketing, seat guidance, show timings, and general queries.
• Handle customer complaints politely and escalate to Duty Manager if required.

2. Counter Operations

• Operate POS systems for tickets and F&B counters.
• Maintain accuracy in billing and cash handling.
• Ensure quick and efficient service during peak hours.

3. Auditorium Management

• Guide guests to seats and maintain discipline inside auditoriums.
• Perform pre-show and post-show checks (cleanliness, seat condition, safety).
• Assist during emergency evacuations following safety protocols.

4. Food & Beverage

• Prepare and serve F&B items as per standards.
• Maintain hygiene and follow safety guidelines.
• Monitor stock levels and coordinate with team for replenishment.

5. Housekeeping & Cleanliness

• Ensure lobby, restrooms, and public areas are clean and presentable.
• Coordinate with housekeeping staff for quick turnarounds between shows.

6. Safety & Compliance

• Follow all SOPs related to guest safety, hygiene, and theatre operations.
• Adhere to company policies, grooming standards & behavior guidelines.

7. Team Coordination

• Work closely with Duty Managers and fellow associates for smooth operations.
• Participate in training, briefings, and performance reviews.

Key Skills Required

• Good communication skills
• Customer-handling ability
• Basic computer knowledge
• Positive attitude & teamwork
• Willingness to work in shifts, weekends & holidays

Apply for JOB 9361962634

Job Types: Full-time, Fresher

Pay: From ₹19,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person