Front Office Supervisor/Duty Manager

Job Description

• To help and assist the Front Office Manager in organising and running the department
• To be warm, friendly and courteous to guests
• To achieve optimum sale of rooms through proper yield management
• To make and monitor the duty roster of the departmental staff
• To supervise the reception counter
• To check all VIP rooms
• To deputize for the front office manager in his absence or whenever required to do so
• To initiate action on all mail coming into the department
• To initiate action on all group bookings and block rooms in the reservation register
• To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure
• To follow up with the local travel agent for requirements of a group before their arrival
• To maintain appropriate guest history records
• To greet guests on arrival and provide timely assistance at check-in
• To advise the general manager of all VIP arrivals and also to escort all VIP’s to their rooms
• To report on a weekly basis, all views, suggestions/ comments of guests’ met
• To assist guests immediately if they have any problems with the services provided by the Hotel

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits:

• Food provided
• Health insurance
• Life insurance

Application Question(s):

• Willing to work in break shift

Work Location: In person