Front Office Manager (After Sales)

As a Front Office Manager (After Sales) at Mercedes-Benz Coastal Star in Ernakulam, your role involves overseeing after-sales services, managing customer inquiries and concerns, coordinating service appointments, and ensuring overall customer satisfaction and revenue. You will be responsible for managing the entire front office team. Key Responsibilities: - Oversee after-sales services and ensure customer satisfaction - Manage customer inquiries and concerns - Coordinate service appointments effectively - Manage the front office team to prioritize tasks - Ensure revenue generation through excellent customer service Qualifications Required: - Customer service skills - Communication skills - Problem-solving skills - Experience in after-sales services and dealership operations - Ability to manage a team and prioritize tasks effectively - Knowledge of the automotive industry and luxury vehicles - Excellent organizational and multitasking abilities - Diploma/B-Tech in Automobile or Mechanical Engineering Please note that Mercedes-Benz Coastal Star is a premier dealer for Mercedes-Benz passenger vehicles in Kochi and Trivandrum.,