Front Office Incharge

Organization: Indorewala ENT Hospital, Viholi, Nashik

Position: Reception Incharge

Experience Required: 5 to 6 Years (Hospital Experience Preferred)

Education: Graduate, MBA

Key Responsibilities:

· Oversee the daily operations of the hospital reception area, ensuring smooth and efficient front-desk operations.

· Manage and supervise the reception team, including recruitment, training, and performance evaluations.

· Coordinate patient check-ins and check-outs, ensuring accurate and timely processing of information.

· Handle patient inquiries and complaints with professionalism, ensuring high levels of customer service and satisfaction.

· Collaborate with other departments to ensure seamless communication and patient flow within the hospital.

· Maintain and update patient records and information in the hospital management system.

· Ensure compliance with hospital policies and procedures, including patient confidentiality and data protection.

· Implement and manage reception-related administrative tasks, such as scheduling appointments and coordinating with medical staff.

Skills Needed:

· Proficiency in English: Ability to read, write, and speak English fluently.

· Tech-Savvy: Comfortable using various hospital management software and technology.

· Good Interpersonal Skills: Strong communication and interpersonal skills to interact effectively with patients, staff, and visitors.

Qualifications:

· Bachelor’s degree in any field; MBA preferred.

· Minimum of 5 to 6 years of experience in a similar role, with a background in hospital or healthcare settings preferred.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Leave encashment
• Life insurance
• Paid sick time
• Paid time off

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift
• Weekend availability

Work Location: In person