Front office Guest Service Associate

A Front Office Guest Service Agent (GSA) in a hotel primarily focuses on guest interaction, handling check-ins, check-outs, and providing information and assistance throughout their stay.

They are the first point of contact for guests, responsible for creating a positive first impression and ensuring a smooth and enjoyable experience. Here's a more detailed breakdown of their roles:Guest Interaction and Service:

• Greeting and Welcoming:Warmly greeting guests upon arrival and departure, creating a positive first impression.
• Check-in and Check-out:Processing guest registrations, verifying reservations, issuing room keys, and handling payments.
• Providing Information:Offering information about hotel services, facilities, local attractions, and events.
• Handling Inquiries and Requests:Addressing guest inquiries, requests, and complaints promptly and professionally.
• Assisting with Special Needs:Accommodating requests for specific room types, amenities, or services.
• Managing Reservations:Handling room bookings, changes, and cancellations.
• Concierge Services:Providing assistance with luggage storage, transportation, restaurant reservations, and other concierge services.
• Building Relationships:Creating positive relationships with guests to enhance their overall experience.

Operational and Administrative Tasks:

• Managing Room Assignments: Assigning rooms based on availability and guest preferences.
• Handling Payments: Processing various payment methods and providing receipts.
• Maintaining Guest Records: Ensuring accurate and up-to-date guest information.
• Coordinating with Other Departments: Communicating with housekeeping, maintenance, and other departments to fulfill guest needs.
• Managing the Front Desk Area: Maintaining a clean and organized reception area and ensuring guest safety and security.
• Using Hotel Management Software: Utilizing systems for check-ins, check-outs, reservations, and financial transactions.
• Cash Handling: Managing cash drawers, balancing transactions, and handling financial reports.
• Answering Phones and Messages: Handling incoming calls, taking messages, and directing calls to the appropriate departments.

In essence, the GSA acts as a bridge between the hotel and its guests, ensuring a seamless and positive experience from arrival to departure.

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• Guest Interaction and Service:
• Greeting and Welcoming:Warmly greeting guests upon arrival and departure, creating a positive first impression.

Operational and Administrative Tasks:

• Managing Room Assignments: Assigning rooms based on availability and guest preferences.
• Handling Payments: Processing various payment methods and providing receipts.
• Maintaining Guest Records: Ensuring accurate and up-to-date guest information.
• Coordinating with Other Departments: Communicating with housekeeping, maintenance, and other departments to fulfill guest needs.
• Managing the Front Desk Area: Maintaining a clean and organized reception area and ensuring guest safety and security.
• Using Hotel Management Software: Utilizing systems for check-ins, check-outs, reservations, and financial transactions.
• Cash Handling: Managing cash drawers, balancing transactions, and handling financial reports.
• Answering Phones and Messages: Handling incoming calls, taking messages, and directing calls to the appropriate departments.

In essence, the GSA acts as a bridge between the hotel and its guests, ensuring a seamless and positive experience from arrival to departur

• Check-in and Check-out:Processing guest registrations, verifying reservations, issuing room keys, and handling payments.
• Providing Information:Offering information about hotel services, facilities, local attractions, and events.
• Handling Inquiries and Requests:Addressing guest inquiries, requests, and complaints promptly and professionally.
• Assisting with Special Needs:Accommodating requests for specific room types, amenities, or services.
• Managing Reservations:Handling room bookings, changes, and cancellations.
• Concierge Services:Providing assistance with luggage storage, transportation, restaurant reservations, and other concierge services.
• Building Relationships:Creating positive relationships with guests to enhance their overall experience.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• total work: 1 year (Required)

Location:

• Chinniyampalayam, Coimbatore, Tamil Nadu (Preferred)

Work Location: In person

Application Deadline: 21/08/2025
Expected Start Date: 17/08/2025