Front Office Executive (Receptionist) - Rotational Shift

Qualifications & Skills

• Educational Requirements: A bachelor's degree in any discipline is typically required.
• Experience: 1–3 years in customer relations, healthcare, or hospitality is preferred.
• Technical Skills: Proficiency in using hospital management software, MS Office Suite (Word, Excel, Outlook), and phone systems.
• Communication Skills: Strong verbal and written communication skills.
• Interpersonal Skills: Ability to multitask and remain calm under pressure in a fast-paced healthcare environment.

1. Patient Interaction & Reception

• Greet and welcome patients and visitors with a friendly and professional demeanor.
• Direct patients to appropriate departments or staff members.
• Provide information on hospital services, policies, and procedures.foundit india+3Glassdoor+3Apna+3Placement India

2. Appointment Scheduling & Coordination

• Schedule and confirm patient appointments, ensuring efficient utilization of resources.
• Coordinate with doctors and other departments to confirm schedules.
• Manage the hospital’s appointment calendar and minimize wait times.SimplyHired+3SRM Global Hospitals Pvt Ltd -+3Placement India+3Glassdoor+1Internships & Jobs+1

3. Patient Registration & Admission

• Assist with patient admission paperwork, including collecting necessary personal and insurance information.
• Register patients upon arrival, verifying details and ensuring accurate data entry into the hospital system.
• Handle VIP/CIP admissions and guide patients through the admission process.SRM Global Hospitals Pvt Ltd -+3Placement India+3Glassdoor+3Wikipedia+8Glassdoor+8Placement India+8Asian Heart Institute - Career Page

4. Billing & Payment Handling

• Assist patients with billing inquiries, ensuring proper collection of co-pays, fees, and other payments.
• Process payments and maintain accurate records of transactions.
• Coordinate with the billing department for patient invoicing and payments.GlassdoorPlacement India

5. Communication Management

• Answer and direct incoming phone calls in a professional and courteous manner.
• Respond to patient inquiries and provide basic information about hospital services.
• Manage email communication and forward queries to the appropriate departments.foundit india+5Placement India+5Glassdoor+5

6. Administrative Support & Record Maintenance

• Maintain patient records, ensuring confidentiality and compliance with hospital policies.
• Handle incoming and outgoing mail, packages, and couriers.
• Assist in administrative tasks, such as sorting and distributing mail, coordinating travel arrangements, maintaining office supplies, and managing office equipment.foundit india+9Placement India+9Glassdoor+9Glassdoorfoundit india

7. Patient & Visitor Coordination

• Ensure that waiting areas are well-organized, clean, and comfortable for patients and visitors.
• Provide directions and information to visitors regarding hospital locations, departments, and services.
• Handle patient concerns or complaints in a calm and professional manner, escalating issues to the appropriate departments as needed.Glassdoor

8. Compliance & Confidentiality

• Ensure that all interactions and patient information comply with hospital privacy policies and regulatory standards.
• Maintain confidentiality and security of all patient records and sensitive information.
• Adhere to hospital policies and procedures regarding patient data, security, and overall operations.Glassdoor

9. Collaboration & Teamwork

• Work closely with medical, administrative, and support staff to ensure optimal patient care.
• Assist the hospital management with administrative tasks as required, including data entry, report preparation, and clerical duties.

Job Types: Full-time, Permanent

Benefits:

• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Yearly bonus

Work Location: In person