Front Office Executive (Receptionist)

Job Summary:

The Front Office Executive is the first point of contact for patients and visitors. They are responsible for managing the front desk, attending to patient queries, guiding them through registration and appointments, and ensuring smooth patient flow.

Key Responsibilities:

• Greet and welcome patients and visitors warmly.
• Manage patient registration, collect and verify necessary documentation.
• Schedule and confirm appointments for OPD, consultations, scans, IVF cycles, etc.
• Answer phone calls, respond to inquiries, and direct calls appropriately.
• Coordinate with doctors, nurses, and departments to ensure patient satisfaction.
• Maintain cleanliness and orderliness of the front desk/reception area.
• Handle walk-in patients and emergency cases with calm and urgency.
• Maintain confidentiality of patient information.
• Guide patients regarding IVF or maternity-related processes, packages, and services.
• Generate and verify inpatient, outpatient, maternity, IVF, pharmacy, and lab bills.
• Ensure accuracy of services charged in the bill (consultations, procedures, room charges, lab, etc.).
• Collect payments (cash, card, UPI, cheque) and issue receipts.
• Coordinate with doctors and departments for billing-related queries.
• Handle pre-authorizations and approvals for insurance/TPA claims.
• Maintain billing records and ensure timely submission of daily reports.
• Reconcile cash and card collections at the end of the shift/day.
• Explain charges to patients and attend to billing-related concerns.
• Follow up on pending payments or dues.
• Maintain confidentiality and ethical billing practices.
• Handle feedback, grievances, and escalate to appropriate authorities when needed.
• Assist with basic administrative tasks like maintaining patient logs, data entry, etc.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay

Application Question(s):

• How many years of experience do you have working in a hospital or healthcare setting?
• Have you previously worked in a maternity or IVF center?
• What is your highest level of education?
• What is your current notice period?
• What is your current monthly/CTC salary?
• What are your salary expectations for this role?

Work Location: In person