Front Office Executive (Receptionist)

Job Title: Front Office Executive

Location: Rathna Residency, Erode

Department: Front Office / Guest Services

Reports To: Front Office Manager / Operations Manager

Contact: 9942366831

Job Summary

The Front Office Executive is responsible for delivering excellent guest service at the front desk by managing check-ins and check-outs, handling guest inquiries, coordinating with other departments, and ensuring a smooth and pleasant stay for all residents and guests.

Key Responsibilities Guest Services

• Welcome guests warmly and ensure a positive first impression
• Handle guest check-in and check-out procedures efficiently
• Respond to guest queries, requests, and complaints professionally
• Maintain high standards of customer service at all times

Front Desk Operations

• Manage room reservations, cancellations, and modifications
• Maintain accurate guest records and billing details
• Handle cash, card payments, and invoicing correctly
• Coordinate with housekeeping regarding room status and readiness

Communication & Coordination

• Liaise with housekeeping, maintenance, and management for guest needs
• Handle phone calls, emails, and walk-in inquiries
• Provide information about hotel services, local attractions, and policies

Administrative Duties

• Maintain front office logs, reports, and shift handovers
• Ensure compliance with hotel policies and standard operating procedures
• Monitor lobby area cleanliness and overall front office presentation

Skills & Competencies

• Excellent communication and interpersonal skills
• Strong customer-service orientation
• Basic computer knowledge (PMS, MS Office, email)
• Ability to multitask and work under pressure
• Problem-solving and conflict-handling skills

Qualifications

• Graduate or Diploma in Hotel Management (preferred)
• 1–3 years of experience in front office

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person