Front Office Executive

Need a front office executive for our resort in Ooty. Immediate joiners preferred

Job Title: Front Office Executive

Department: Front Office
Location: Ooty
Reports To: Front Office Manager

Job Summary:

The Front Office Executive is responsible for managing the front desk operations, ensuring efficient guest service, handling inquiries, and maintaining a welcoming environment for visitors and clients. This role acts as the first point of contact for guests and supports administrative and operational functions as required.

Key Responsibilities:

• Greet and welcome guests, clients, and visitors courteously and professionally.
• Handle check-in/check-out procedures (for hotels) or visitor entry (for offices).
• Manage incoming calls, emails, and correspondence efficiently.
• Maintain visitor logs and ensure proper coordination with relevant departments.
• Schedule appointments and manage meeting room bookings.
• Coordinate with housekeeping, maintenance, and other departments for smooth operations.
• Handle petty cash and billing for front office-related expenses (if applicable).
• Maintain records, reports, and filing systems related to front office operations.
• Ensure the reception area is tidy, organized, and presentable at all times.
• Assist in administrative and HR-related support tasks as assigned.

Required Qualifications & Skills:

• Bachelor’s degree / Diploma in Hospitality, Business Administration, or related field.
• Minimum 1–3 years of experience in a front office or customer service role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in MS Office (Word, Excel, Outlook) and front office management software.
• Professional appearance and a positive, customer-focused attitude.

Key Competencies:

• Customer Service Orientation
• Time Management
• Attention to Detail
• Problem-Solving Skills
• Team Collaboration
• Professional Conduct

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person