Front Office Associate (GSA)

Company Description

Blanket Hotel & Spa is one of the best luxury resort and hotel experiences in Munnar, surrounded by stunning nature. We offer five-star accommodation with exceptional hospitality at affordable rates. Guests can enjoy a relaxing and memorable stay in a picturesque environment. Our commitment to quality service ensures that our guests have an extraordinary experience.

Role Description

This is a full-time on-site role for a Front Office Associate (GSA) at Blanket Hotel & Spa, located in Idukki. The Front Office Associate will be responsible for daily receptionist duties, managing check-ins and check-outs, handling phone calls, and delivering exceptional customer service. This role involves direct interaction with guests to ensure their needs are met and queries are resolved promptly.

Qualifications

• Phone Etiquette and Receptionist Duties skills
• Proficiency in Check-in procedures and Customer Service
• Excellent Communication skills
• Ability to multitask and handle stressful situations professionally
• Previous experience in the hospitality industry is a plus
• Strong organizational skills and attention to detail