Front Office Assistant- Female

Job Summary:

The Female Front Office Assistant is responsible for providing exceptional guest service at the reception area, including welcoming guests, handling check-ins and check-outs, managing reservations, and addressing guest queries with professionalism and courtesy. The role is key to creating a positive first impression of the hotel.

Key Responsibilities

• Greet guests warmly upon arrival and assist with check-in/check-out procedures.
• Handle room reservations, cancellations, and modifications efficiently.
• Maintain guest records and ensure accurate entry of information in the hotel system.
• Answer phone calls and respond to guest inquiries in a professional manner.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Process payments and issue receipts accurately.
• Address and resolve guest complaints promptly or escalate to the manager when needed.
• Keep the front desk area clean, organized, and welcoming.
• Ensure compliance with hotel policies and standard operating procedures.
• Promote hotel services, amenities, and special offers to guests.

Qualifications & Skills

• Minimum qualification: 10+2 or Diploma in Hotel Management (preferred).
• Proven experience in a hotel front office or customer service role is an advantage.
• Excellent communication and interpersonal skills.
• Proficient in MS Office and hotel management software.
• Good grooming and a professional appearance.
• Ability to multitask, remain calm under pressure, and handle guests politely.
• Willingness to work in shifts, including weekends and holidays.

Work Environment:

• Front desk area of the hotel
• Rotational shifts (morning, evening, night)
• Frequent guest interaction

If you think, you are apt for this role, kindly apply immediately with your CV

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Food provided

Work Location: In person